Compare Enalyzer vs Nicereply vs ProProfs Survey

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Crozscore:

81%
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37%
interest rising

Crozscore:

87%
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85%
40%
interest rising

Crozscore:

90%
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89%
53%
no significant changes
Enalyzer screenshot view 4 more Nicereply screenshot view 3 more ProProfs Survey screenshot

Software Description:

Founded in 2000, Enalyzer has offices in Denmark, Sweden, Norway, the Netherlands, and San Francisco. Today Enalyzer has turned into a leading player, connecting thousands of happy customers with millions of respondents all over the globe.

  • Enalyzer is built on design principles of minimalism, simplicity, and aesthetics. We provide a fully responsive web app with powerful features with an uncluttered UI/UX which only shows items that require relevant actions. The noted clean interface enhances usability both for the user creating the survey and the respondent answering the survey.

  • Enalyzer’s UI is 100% responsive, which means it automatically adapts to all platforms, bringing the same experience to all users regardless of device or browser. This allows you to access your surveys and reports whenever and wherever you need them.

Software Description:

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Software Description:

ProProfs Survey Maker is a powerful survey tool which allows users to generate the insights they need to make better business decisions. As an easy to use, intuitive and feature-rich platform, this survey tool is the preferred choice of educators, instructors, online marketers and global businesses to gather customer feedback, conduct market and demographic research, evaluate course efficacy, build employee engagement and much more.

Both beginners and advanced users can make the most out of ProProfs Survey Maker’s advanced features such as response grading, detailed survey stats, multiple question types, cross-device compatibility, survey embed facilities, etc. This do-it-yourself survey platform comes with the flexibility to customize survey questions, distribute questionnaire across the web and start collecting responses in real-time. Once your survey is complete, share it with stakeholders, post it on blogs or websites, turn your survey data into professional reports and actionable insights.

Whether you are a business powerhouse or a startup, building a trustworthy brand is more challenging than ever. Success-oriented companies monitor and improve how their brands are perceived by their stakeholders. Named as world’s leading online survey software, ProProfs Survey Maker will help you understand the important market trends and make improvements in brand equity over time.

Try any plan free for 7 days !

30 Days Money Back Guarantee

Features:

  • External Integrations
  • Data Visualization
  • Data Export
  • Email Integration
  • Multi-User
  • Dashboard
  • Contact Management
  • 360 Degree Feedback
  • Feedback Management
  • Attendance Tracking
  • File Sharing

Features:

  • Dashboard
  • Scheduling
  • Notifications
  • Multi-User
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization
  • Net Promoter Score
  • Analytics

Features:

  • Data Export
  • Email Integration
  • Data Visualization
  • Data Import

Summary:

    No key features associated with this application.

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary:

  • No HTML Skills Required

  • Embed on Website & Share on Blogs

  • Multi-Device Compatability

  • Share Information With Stakeholders

  • Customization & White Labelling

  • Templates & Questions Library

  • Optimize Conversions

  • Easy Customer Segmentation

  • Bolster Business ROI

  • Monitor Brand Perception

  • Connect With Right People

  • Meaningful Insights

Pricing:

  • Starting from: $32.00/month
  • Credit card required: Yes
  • All prices exclude VAT
    Save 2 months with annual plans.

Free

Free
Included in plan:
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Report/export up to 100 responses
  • Standard features
  • Online help center and email support

BASIC

$26.00
1 user(s) / month
Included in plan:
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • All basic features
  • Report/export up to 500 responses
  • Online help center and email support

PRO+

$142.00
1 user(s) / month
Included in plan:
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • All features
  • Report/export up to 50,000 responses
  • VIP support

PRO

$90.00
1 user(s) / month
Included in plan:
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • All features
  • Report/export up to 10,000 responses
  • Online help center, email support and phone support

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

Basic

$14.00
1 user(s) / month
Included in plan:
  • Unlimited Responses
  • Unlimited Surveys
  • Email Support
  • 1 Instructor

FAQs:

    Does this service integrate with any other apps?
  • Zapier integration with more than 750 apps. At the moment, invite-only mode.

  • What is this service generally used for?
  • Employee satisfaction surveys, customer satisfaction surveys, leadership surveys, website feedback, and more!

  • Does this service offer guides, tutorials and or customer support?
  • We provide a help center with extensive step-by-step guides and video tutorials. Plus, you can contact support directly from your Enalyzer account!

  • Does this service offer an API?
  • Coming soon

  • Who are the main user groups of this service?
  • Students, individuals and business professionals within HR, Sales & Marketing

  • What platforms does this service support?
  • 100% responsive web app that adapts automatically to all platforms

  • What are some applications this service is commonly used in tandem with?
  • HR projects and sales performance

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
Copenhagen K
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Enalyzer
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
French, Danish, Swedish, Norwegian, English, German, Spanish, Dutch
Regional Restrictions:
Any language is supported

Other:

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ProProfs Survey
  • SMEs
Languages:
English
Regional Restrictions:
No restrictions.
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