Compare Emolytics vs AkioSurvey vs Second CRM

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Crozscore:

69%
what is this?
25%
no significant changes

Crozscore:

57%
what is this?
24%
interest falling
Emolytics screenshot AkioSurvey screenshot Second CRM screenshot

Software Description:

Emolytics S.A. is a spin-off company from Université catholique de Louvain (UCL). Emolytics, its core product, continuously measures the quality of the interactions between companies and their customers through the prism of emotions.

Through an innovative and user-friendly market research software-as-a-service platform, Emolytics captures and analyzes multiple dimensions of the customer experience through multiple channels (websites, emails, invoices, ads, events, POS).

Emolytics computes and translate customers’ feedback into data sets which are given a special human angle/touch through a unique KPI: the Emoscore.

Software Description:

AkioSurvey is online survey tool. AkioSurvey has a broad range of uses. The most common use case is for organizing and evaluating online customer satisfaction surveys. A popular use case is also running online employee satisfaction surveys. Other common use cases are conducting online market research, performing online patient satisfaction surveys, getting to know your employee’s opinion on a certain topic, doing 360 degree surveys to evaluate employee’s performance, helping teams with decision making, make a quick poll to collect available options, get feedback about recent changes in your organization and evaluate student’s satisfaction with subjects and teachers.

AkioSurvey makes creating online surveys very simple task thanks to its intuitive survey maker component. It offers 14 survey question types (including subtypes). The online poll question types include multiple choice, essay box, text box, date and/or time, address, matrix of choices, rating scale, informative image and informative text. Questions are inserted into online poll pages. Survey questions can be made mandatory. These mandatory questions will be marked with red star. It is very simple to copy, move or delete page or question. Pages can be also broken at selected point to create two pages containing corresponding questions from the original page.

Online surveys can be color themed to the taste of the survey creator. 10 predefined poll themes are available. Other themes can be created by the survey owner. The theme designer allows the survey creator to set font sizes and colors for all response text elements. Themes can be used created once and used for multiple online polls.

Online polls can also display the logo of the survey creator. This survey logo can then be used for multiple survey instances. AkioSurvey supports logo transparency.

Online survey distribution can be done via multiple channels. Most often used is sharing by web link. Other distribution options of online poll are sending the survey link in an email. There is also option to embed the online poll into your own page. Very popular is also survey sharing on social media. AkioSurvey also offers options to identify survey respondents by sending them individually assigned links. Each link has to have assigned name. This name can be name of customer, name of company, email, Skype identificator or others. It is possible to view if response was already received for particular identifier and to review it.

Survey response review analysis is logically divided to two parts – individual survey response review and survey summary. Individual online survey responses can be exported into XLS, CSV and PDF formats. Response summary represents received responses in graph multiple aggregated graphical representations. Available graphical representations vary depending on the online poll question type. The representations include vertical bar chart, horizontal bar chart, stacked vertical chart, stacked horizontal chart, donut chart, pie chart, line graph and area chart. Response summary can be exported into XLS, CSV and PDF formats.

With this approach customer can create, distribute, run and analyze an online survey without having the need to purchase the permanent software license or hardware. The payment for AkioSurvey application is based on a monthly fee. AkioSurvey offers 3 packages which vary in maximum count of surveys, questions and responses. The packages also vary in the features that is available in them.

Custom redirect after survey completion, no ads on the survey response page, password protection, response count limit, email customer support, custom survey link, custom color themes and response exports are available only for the paid packages.

Respondent identification, brand logo in the survey header and deactivation of AkioSurvey label in the footer is available only in the Professional package.

Payments for the service can be done using PayPal. AkioSurvey creates invoice for the customer’s convenience.

Software Description:

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.

Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.

Features:

  • Customer Management
  • Dashboard
  • Marketing Automation
  • Multi-User
  • API
  • Email Integration
  • Data Visualization
  • Data Export
  • Data Import
  • External Integrations

Features:

  • Contact Management
  • Data Export
  • Data Visualization

Features:

Summary:

    No key features associated with this application.

Summary:

  • Easy to use. Intuitive. Affordable.

Summary:

  • Lead Management: Consolidate leads from various social media websites and compare their effectiveness and complete insight into your lead-generation efforts.

  • Contact Management: Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.

  • Marketing Automation: Discover where prospects are getting stuck in your sales funnel, calculate your cost per lead, and tie closed deals back to the original campaign.

  • Reporting & Analytic: Explore any combination of data, get answers instantly, and share with your team.

  • Customer Support: Insight through every case, from every customer, every time and informing them with regular alerts and updates about their contract renewals.

  • Sales Management: Generate quotes, sales order and invoices with relevant customer data in PDF format and email it to customers directly.

Standard

$29.00
1 user(s) / month
Included in plan:
  • 2000 responses/month
  • 200 questions/month
  • 200 surveys/month

Free

Free
Included in plan:
  • 200 surveys/month
  • 10 responses/month
  • 10 questions/month

Professional

$49.00
1 user(s) / month
Included in plan:
  • Unlimited questions
  • Unlimited surveys
  • Unlimited responses

Pricing:

  • Starting from: $24.00/month
  • Credit card required: No
  • Starting from $24/user/month

    Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts. Though you need to pay for minimum six months and if you don’t intend to renew, you’ll not be billed again. Second CRM also offer payment discount if you choose to pay for a year in advance.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Small to mid-market businesses, typically having number of employees between 11-99.

  • What is this service generally used for?
  • Manage Sales & Marketing, Customer Support and Business Operations

  • What platforms does this service support?
  • Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.

  • What are some applications this service is commonly used in tandem with?
  • Email, Calendaring, Email Marketing, SMS gateway, Account / ERP software, integration with landing pages, etc

  • Does this service integrate with any other apps?
  • Yes. Google Apps (Gmail, Calendar, Contacts, Documents), Mailchimp, MYOB, SQL Account, SMS, etc

  • Does this service offer an API?
  • Second CRM offers two-way REST based web APIs to integrate with third-party applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.

  • Does this service offer guides, tutorials and or customer support?
  • Second CRM offer: Support Portal (user manual, video tutorials, faq), Online Live Support, Email and Phone Support.

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
Followers:
3.05k

Publisher:

Founded:
-
Based in:
Prague
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Emolytics
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Regional Restrictions:
No restrictions.

Other:

Who uses AkioSurvey
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Czech
Regional Restrictions:
No restrictions.

Other:

Who uses Second CRM
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Malay, English, Thai, Indonesian, Chinese, Vietnamese
Regional Restrictions:
No restrictions.
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