Emolytics S.A. is a spin-off company from Université catholique de Louvain (UCL). Emolytics, its core product, continuously measures the quality of the interactions between companies and their customers through the prism of emotions.
Through an innovative and user-friendly market research software-as-a-service platform, Emolytics captures and analyzes multiple dimensions of the customer experience through multiple channels (websites, emails, invoices, ads, events, POS).
Emolytics computes and translate customers’ feedback into data sets which are given a special human angle/touch through a unique KPI: the Emoscore.
About Falcon.io
Falcon.io provides a SaaS platform for social media marketing and customer experience management. The platform features tools for social listening, engagement, content marketing, analytics and managing audience data. It enables marketers to deliver more personalized brand experiences across touchpoints based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.
About KnoBis
KnoBis is a knowledge base software that allows companies to capture and organise knowledge generated in teams, and make it shareable and accessible to those who need them. It boosts employee productivity and its social elements fuel employee engagement.
We understand knowledge is created not just in the form of documents and long form articles but also in conversations. KnoBis allows you to capture knowledge, whether they be in any form, and make it accessible at your place of choice, e.g. your Slack channel. Common use cases of KnoBis include sales enablement (knowledge base for sales teams) and customer support enablement (knowledge base for support teams & customer self support).
KnoBis also has a deep integration with Slack that allows Slack users to capture and access knowledge right from their Slack channels.
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Marketing Automation
Multi-User
Notifications
Scheduling
Template Designer
Net Promoter Score
Features
API
Audience Targeting
Brand Management
Calendar Management
Conversion Tracking
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Keyword Tracking
Marketing Automation
Multi-Account
Multi-User
Notifications
Scheduling
Social-Media Integration
Third-Party Plugins/Add-Ons
Social Media Monitoring
Features
API
Chat
Contact Management
Contact Sharing
Data Export
Data Import
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
History/Version Control
Multi-User
Notifications
Project Management
Summary
No key features associated with this application.
Summary
Manage all channels on one platform
Schedule and publish in the Editorial Calendar
Social media monitoring with 4.8 million online sources
Collate all customer interactions in individual profiles
Aggregate customer profiles for targeting
Single inbox for all customer engagement
Create responsive web pages
Priority algorithm ranks incoming messages
Mobile friendly content previewing
Dedicated support and consultancy services
Summary
Capture knowledge in any format
Powerful search with the ability to search through documents
Configurable taxonomy and user role management
In built content health monitoring engine
Built in versioning system along with in-browser experience to read article attachments
Pricing
Credit card required: No
Falcon.io offers three service packages to suit company size and social needs: Starter, Pro, and Premium. Because we tailor our pricing and services packages to each case, these offers may vary depending on the different services and support levels.
FAQs
No FAQs associated with this application.
FAQs
Who are the main user groups of this service?
Medium-sized and enterprise companies across a broad array of industries.
Does this service offer guides, tutorials and or customer support?
Yes.
What are some applications this service is commonly used in tandem with?
Google Analytics, Zendesk, Facebook Ads Manager, Salesforce
Does this service integrate with any other apps?
Google Analytics, Zendesk, Facebook Ads Manager, Salesforce
What platforms does this service support?
Native mobile apps.
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service offer an API?
Yes.
What is this service generally used for?
Social media management and marketing, customer data management.
FAQs
Does this service offer guides, tutorials and or customer support?
Yes
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service offer an API?
Yes
Does this service integrate with any other apps?
Yes, it is supported by Open APIs
What are some applications this service is commonly used in tandem with?
Slack
Sales CRM
Customer Support /Help desk software
What platforms does this service support?
Web App
What is this service generally used for?
Capture and manage knowledge generated in teams so that it can be accessed by others.
Who are the main user groups of this service?
Medium to large size companies
Slack users
Sales and customer support teams
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