Compare Emolytics vs Falcon.io vs Service Creatio

Emolytics 0 Survey & Polling	Falcon.io 718 Social Media	Service Creatio 7 Support & Helpdesk
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	Crozscore 86% what is this? User Happiness: 82% Press Buzz: 51% User Trend: interest rising	Crozscore 84% what is this? User Happiness: 88% Press Buzz: 45% User Trend: interest falling
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About Emolytics Emolytics S.A. is a spin-off company from Université catholique de Louvain (UCL). Emolytics, its core product, continuously measures the quality of the interactions between companies and their customers through the prism of emotions. Through an innovative and user-friendly market research software-as-a-service platform, Emolytics captures and analyzes multiple dimensions of the customer experience through multiple channels (websites, emails, invoices, ads, events, POS). Emolytics computes and translate customers’ feedback into data sets which are given a special human angle/touch through a unique KPI: the Emoscore.	About Falcon.io Falcon.io provides a SaaS platform for social media marketing and customer experience management. The platform features tools for social listening, engagement, content marketing, analytics and managing audience data. It enables marketers to deliver more personalized brand experiences across touchpoints based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.	About Service Creatio Service Creatio is an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom. It enables companies to accelerate service delivery and ensure top-notch customer engagements across all available channels. Powered by no-code and AI tools, Service Creatio helps service teams minimize manual workload and boost case processing times. Key features of Service Creatio: * 360-Degree Customer View * Omnichannel Communications * Contact Center * Business Process Management * Case Management * Problem Management * Change Management * Release Management * Service Catalogue * Service Level Management * Configuration Management * Knowledge Management With Service Creatio, service agents can build a holistic customer view for smarter service delivery, unify all communication channels on one platform, align traditional and digital helpdesk operations, and build enterprise-grade automated service workflows based on ITIL. Featuring extensive no-code capabilities, Service Creatio enables users to create highly customized role-centric workspaces for their daily activities. By applying AI/ML features, Service Creatio also automates such activities as case classification and routing, document classification, and similar cases verification. About Creatio Creatio is the leading provider of ONE platform to automate industry workflows and CRM with no code and maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales and Service), industry workflows for 20 verticals and marketplace add-ons. Today, thousands of customers launch millions of CRM, operational and industry workflows with our platform every day in 100 countries! Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio is headquartered in Boston, MA. We have 700 employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others.
Features Analytics API Batch Permissions & Access Calendar Management Contact Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Marketing Automation Multi-User Notifications Scheduling Template Designer Net Promoter Score	Features API Audience Targeting Brand Management Calendar Management Conversion Tracking Dashboard Data Export Data Import Data Visualization External Integrations Keyword Tracking Marketing Automation Multi-Account Multi-User Notifications Scheduling Social-Media Integration Third-Party Plugins/Add-Ons Social Media Monitoring	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary Manage all channels on one platform Schedule and publish in the Editorial Calendar Social media monitoring with 4.8 million online sources Collate all customer interactions in individual profiles Aggregate customer profiles for targeting Single inbox for all customer engagement Create responsive web pages Priority algorithm ranks incoming messages Mobile friendly content previewing Dedicated support and consultancy services	Summary No key features associated with this application.
	Pricing Credit card required: No Falcon.io offers three service packages to suit company size and social needs: Starter, Pro, and Premium. Because we tailor our pricing and services packages to each case, these offers may vary depending on the different services and support levels.	Pricing service enterprise $50.00 1 user(s) / month Included in plan: Unified customer database Service catalogue Business process management Contact center Service level management Configuration management Case management Request management Problem management Knowledge management Change management Release management Synchronization and integration System designer Omni-channel communications customer center $35.00 1 user(s) / month Included in plan: Unified customer database Omnichannel communications Service catalogue Business process management Contact center Case management Knowledge management Synchronization and integration System designer
FAQs No FAQs associated with this application.	FAQs Who are the main user groups of this service? Medium-sized and enterprise companies across a broad array of industries. Does this service offer guides, tutorials and or customer support? Yes. What are some applications this service is commonly used in tandem with? Google Analytics, Zendesk, Facebook Ads Manager, Salesforce Does this service integrate with any other apps? Google Analytics, Zendesk, Facebook Ads Manager, Salesforce What platforms does this service support? Native mobile apps. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer an API? Yes. What is this service generally used for? Social media management and marketing, customer data management.	FAQs What is this service generally used for? Leverage built-in processes Service Creatio offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Manage omnichannel communications Personalize communications with your clients using service Creatio. Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal. Engaging interface that users love Work is a pleasure with Service Creatio clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important. Does this service offer multi-user capability (e.g. teams)? Software offers multi-user capability. What are some applications this service is commonly used in tandem with? Twitter, Facebook, Google Contacts and Calendars, LDAP, IMAP, MS Exchange, Google Maps, OpenStreetMap, MailChimp / Mandrill Does this service offer guides, tutorials and or customer support? Support: Phone support Knowledge base Customer success management Academy Community ITIL/ITSM Does this service offer an API? Creatio provides open configuration and extensive API to allow any customizations and integrations required for your business. Who are the main user groups of this service? Enterprises Mid-size companies Startups Small companies What platforms does this service support? Platforms: Android, iOS, Mac, Windows, Web-based.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: 2010 Based in: Copenhagen V Employees: 201-500 Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 3.96k
Other Who uses Emolytics Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Regional Restrictions: No restrictions.	Other Who uses Falcon.io Agencies Enterprises Desktop Platforms: Web App Macintosh Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Service Creatio Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German Regional Restrictions: No restrictions.