Compare Emolytics vs KnoBis vs bpm'online service

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Crozscore:

69%
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27%
interest rising

Crozscore:

84%
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100%
43%
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Software Description:

Emolytics S.A. is a spin-off company from Université catholique de Louvain (UCL). Emolytics, its core product, continuously measures the quality of the interactions between companies and their customers through the prism of emotions.

Through an innovative and user-friendly market research software-as-a-service platform, Emolytics captures and analyzes multiple dimensions of the customer experience through multiple channels (websites, emails, invoices, ads, events, POS).

Emolytics computes and translate customers’ feedback into data sets which are given a special human angle/touch through a unique KPI: the Emoscore.

Software Description:

KnoBis is a knowledge base software that allows companies to capture and organise knowledge generated in teams, and make it shareable and accessible to those who need them. It boosts employee productivity and its social elements fuel employee engagement.

We understand knowledge is created not just in the form of documents and long form articles but also in conversations. KnoBis allows you to capture knowledge, whether they be in any form, and make it accessible at your place of choice, e.g. your Slack channel. Common use cases of KnoBis include sales enablement (knowledge base for sales teams) and customer support enablement (knowledge base for support teams & customer self support).

KnoBis also has a deep integration with Slack that allows Slack users to capture and access knowledge right from their Slack channels.

Software Description:

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe

Features:

  • Customer Management
  • Dashboard
  • Marketing Automation
  • Multi-User
  • API
  • Email Integration
  • Data Visualization
  • Data Export
  • Data Import
  • External Integrations

Features:

  • Google Apps Integration
  • Data Import
  • External Integrations
  • History/Version Control
  • Multi-User
  • Project Management
  • Notifications
  • File Sharing
  • Document Comparison
  • Email Integration
  • File Transfer
  • API

Features:

  • Project Management
  • Inventory Tracking
  • Supplier Management
  • Scheduling
  • Calendar Management
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Lead Management
  • Lead Scoring
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Contact Management
  • API
  • Email Integration
  • Contact Sharing

Summary:

    No key features associated with this application.

Summary:

  • Capture knowledge in any format

  • Powerful search with the ability to search through documents

  • Configurable taxonomy and user role management

  • In built content health monitoring engine

  • Built in versioning system along with in-browser experience to read article attachments

Summary:

    No key features associated with this application.

service enterprise

$50.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

$35.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes, it is supported by Open APIs

  • What are some applications this service is commonly used in tandem with?
  • Slack
    Sales CRM
    Customer Support /Help desk software

  • What platforms does this service support?
  • Web App

  • What is this service generally used for?
  • Capture and manage knowledge generated in teams so that it can be accessed by others.

  • Who are the main user groups of this service?
  • Medium to large size companies
    Slack users
    Sales and customer support teams

FAQs:

    What is this service generally used for?
  • Leverage built-in processes

    Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
    Manage omnichannel communications

    Personalize communications with your clients using bpm’online service.

    Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

    Engaging interface that users love

    Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

  • Does this service offer multi-user capability (e.g. teams)?
  • Software offers multi-user capability.

  • What are some applications this service is commonly used in tandem with?
  • Twitter,
    Facebook,
    Google Contacts and Calendars,
    LDAP,
    IMAP,
    MS Exchange,
    Google Maps,
    OpenStreetMap,
    MailChimp / Mandrill

  • Does this service offer guides, tutorials and or customer support?
  • Support:

    Phone support
    Knowledge base
    Customer success management
    Academy
    Community
    ITIL/ITSM

  • Does this service offer an API?
  • Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

  • Who are the main user groups of this service?
  • Enterprises
    Mid-size companies
    Startups
    Small companies

  • What platforms does this service support?
  • Platforms: Android, iOS, Mac, Windows, Web-based.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
247
Followers:
2.99k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
240

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
14.3k
Followers:
2.88k

Other:

Who uses Emolytics
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Regional Restrictions:
No restrictions.

Other:

Who uses KnoBis
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses bpm'online service
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Italian, Russian, French, Portuguese, Arabic, Hebrew, Polish, German, Turkish
Regional Restrictions:
No restrictions.
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