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About Eltima Port Virtualization

Eltima Port Virtualization (EPV) Technology allows versatile implementation of port technologies into your product. Here are just some of possible usage scenarios (don't limit yourself with these though!):

  • Create virtual serial ports in the system
  • Work with remote USB and COM-port devices on the local network and Internet
  • Implement our software technology within your hardware solution
  • Switch from hardware to software minimizing your expenses significantly
  • Make devices available in virtual environment and on blade servers
  • Support the devices over RDP when the devices are not supported out of the box
  • Monitor and analyze all data flows among serial ports

About ManageEngine

ManageEngine ServiceDesk Plus is cloud-based, or on-premises ITIL ready version Help Desk software, with numerous features. It integrates ticketing, asset tracking, service catalog, contract management, and knowledge base in one handy platform.

Thanks to its capability, this service helps IT support teams deliver premium service to its users at minimal cost. Furthermore, the Standard Edition is free for both the on-premise and on-demand use.

It also offers many codeless customizations and integrations with a vast number of IT management apps, helping organizations to boosts their IT sector's reputation among satisfied clients.

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Dashboard
  • Data Export
  • Data Import
  • External Integrations
  • File Sharing
  • File Transfer
  • Multi-User
  • Notifications
  • Password & Access Management
  • Malware Protection
  • Network Visualization

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Summary

    No key features associated with this application.

Summary

  • Flexible ticket management

  • Multiple channel support

  • Solid Knowledge Base

  • Self Service Portal with password security

  • Service Level Agreements

  • Flexible out-of-the-box integrations with 3rd party apps

  • Easy & effective asset management

  • Multi language support coupled with smooth API integration

  • Effective incident and problem management

  • Modifiable help desk system

Pricing

Standard

Free
Included in plan:
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional

$395.00
1 user(s) / year
Included in plan:
  • Help desk management
  • IT asset discovery
  • Software asset management
  • Asset inventory reports
  • Purchase & contracts management

Enterprise

$995.00
1 user(s) / year
Included in plan:
  • Incident management
  • Problem management
  • Change management
  • IT project management
  • Service catalog
  • Asset management
  • CMDB (Available only on premises)

FAQs

    What are some applications this service is commonly used in tandem with?
  • There are many ready-made solutions from Eltima, which based on the Eltima Port Virtualization Technology:

    • FlexiHub
    • USB Network Gate
    • Serial to Ethernet Connector
    • Virtual Serial Port Driver
    • HelpWire
    • Serial Port Monitor
  • What is this service generally used for?
  • The Technology is used for USB and Serial port redirection. By serial and USB connections virtualization the solution get redirection feature and works with remote equipment and devices.
    The most common use cases are:

    • integration to the POS systems
    • LIMS software integration
    • hardware implementation
    • industrial automation software and hardware solutions (CNC machines, industrial equipment, etc.)
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What platforms does this service support?
  • EPVT may be customized for any needs and integrated to any needed OS:

    • Windows
    • Linux
    • Mac OS
    • Android
    • Windows mobile
    • etc..
  • Does this service offer guides, tutorials and or customer support?
  • Our customer support always welcomes any questions. The customers get all needed information.

  • Who are the main user groups of this service?
  • The technology is mostly used by companies, enterprices and development agencies.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • FAQs, Forum, Online Support, Phone Support, Documentation, Webinars.

  • Does this service offer an API?
  • They offer an API available for use.

  • Does this service integrate with any other apps?
  • It integrates with:

    NetFlow, NCM, Oracle, SAP, Websphere, Desktop Central, OpManager, Advanced Analytics, ADManager Plus, ADSelf Service Plus, Zoho Reports, and others.

  • What platforms does this service support?
  • Cloud, On-Premise, Android, iOS, Windows

  • What are some applications this service is commonly used in tandem with?
  • It is used in tandem with IT management apps.

  • What is this service generally used for?
  • This service is used as a help desk and asset management system.

  • Who are the main user groups of this service?
  • Main users are IT teams, helpdesk administrators, and service desk managers in Large Enterprises and SMEs.

Vendor Information

Founded:
-
Based in:
Frankfurt
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
1.3k
Followers:
3.61k

Other

Who uses Eltima Port Virtualization
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • Android
  • WinPhone
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses ManageEngine
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Arabic, Danish, French, Norwegian, Swedish, Turkish, Chinese, Polish, Russian, Spanish, German, Italian, English, Dutch, Finnish, Japanese, Portuguese
Regional Restrictions:
No restrictions.
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