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About Einpix

Einpix helps companies to track progress in the solving of their tasks and evaluate the efficiency of managers or service providers by analyzing their response, speed, and performance, as well as makes communication easier.

Operating principle: user takes a photo of visual defect, adds marks/comments, and assigns a responsible person to solve a specific task.

The mobile version is used for daily activities, whereas the desktop version generates reports.

Einpix helps companies to track the progress in solving of the tasks and evaluate the efficiency of managers or service providers by analysing their response, speed and performance, as well as makes communication easier.

About mHelpDesk

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed through the field agents’ mobile devices.
It is powerful software, which supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments.
This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office.

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Summary

  • Creation and administration of venues

  • Capturing of visual defects or tasks via mobile app

  • Automated assignment of defects/tasks

  • Delegation of responsibilities and tasks

  • Process control and administration

  • Direct communication with responsible persons

  • Reports

  • Easy to use in everyday activities

Summary

  • Simple Scheduling: Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen.

  • Job Tracking: Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

  • Billing and Invoicing: With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.

  • Workforce Management: Administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers.

  • Location Awareness: Administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location.

Pricing

Standard

$12.00
1 user(s) / month
Included in plan:
  • Needed quantity of users: 1-50 active users/month
  • 5GB data storage for each license
  • Standard data backup
  • Help with setting up the software
  • Training
  • Customer support

Enterprise


1 user(s) / month
Included in plan:
  • Needed quantity of users: 51+ active users/month
  • 5GB data storage for each license
  • Standard data backup
  • Help with setting up the software
  • Training
  • Customer support

Starter

Free
Included in plan:
  • 5GB data storage for each license
  • Standard data backup
  • Help with setting up the software
  • Training
  • Customer support

Pricing

  • Credit card required: No
  • Pro: $99 per month, 2 User Logins, 50 Jobs per month.
    Growth: $249 per month, Unlimited Users, 250 Jobs per month.
    Success: $499 per month, Unlimited Users, Unlimited Jobs.
    Free 14 day trial

FAQs

    What are some applications this service is commonly used in tandem with?
  • Currently, we don't have integrations.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Who are the main user groups of this service?
  • Quality managers and service providers.

  • Does this service offer guides, tutorials and or customer support?
  • We offer guide and customer support. Video tutorials are in production process.

  • Does this service offer an API?
  • Not yet.

  • What platforms does this service support?
  • It's web app and mobile app. Software consists of desktop and mobile versions.

  • Does this service integrate with any other apps?
  • If the customer wants - yes, we will implement integration.

  • What is this service generally used for?
  • For enhancing the quality of services and efficiency of managers.

FAQs

    Who are the main user groups of this service?
  • It can be used in all service industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning, etc.

  • What is this service generally used for?
  • This solution is used to modernize the way field service teams work and interact with their customers.

  • What platforms does this service support?
  • Because it's a Web-based system, Mhelpdesk is readily available on any mobile device with Internet access.

  • Does this service integrate with any other apps?
  • It integrates with: Google Maps, Google Calendar, Quickbooks.

  • Does this service offer an API?
  • It offers an API that can be used to integrate the application with the other software tools.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Other

Who uses Einpix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Russian, Lithuanian
Regional Restrictions:
No restrictions.

Other

Who uses mHelpDesk
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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