Compare eContracts vs Conga vs Freshservice

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Software Description:

Optimus BT, headquartered in Atlanta, is primarily focused on providing an enterprise contract management product targeted at mid-market and large organizations for SharePoint Online, Office 365, and SharePoint on-premise platform. We primarily target industries with a specific focus on the life sciences (medical devices, biotechnology, pharma), in addition to healthcare, construction, manufacturing, professional services, oil and gas, non-profits, and government, among others. We work with organizations all over the world including but not limited to the U.S., Canada, Europe, Australia, Middle East, and Asia, among others.

Our marquee product, eContracts, is an enterprise contract management software, is available for SharePoint Online and Office 365, and SharePoint on-premise (SP 2013 and SP 2010). eContracts addresses all aspects of the contract lifecycle management process, and provides the following benefits to an organization:

  • Easier monitoring of contract performance.
  • Ability to keep up with key milestones and obligations.
  • Improved contract approval cycle times.
  • Set up and manage renewals, cancellations, and expirations.
  • Onboard customers or vendors faster.
  • Track revenue, spend and analyze financial information.
  • Integrate CRM and ERP systems for more comprehensive reporting and analytics.

Software Description:

Conga connects business and legal teams through its contract automation platform that handles creation, tracking, maintaining, and reporting on various business contracts. It helps streamline lifecycle contract management that drives business onward.

The platform's interface is adjusted to legal and sales collaboration, and users can quickly generate, automate, and distribute contracts and customized documents. Other benefits are reduced risk and shortened negotiation cycles by controlling the clauses and terms and limited contract changes, as well as data integrity. The platform can support an unlimited number of document templates and easily generate thousands of documents on a daily basis.

Thanks to its cloud-based deployment, Conga allows participants to read documents online, as well as track and review corrections that are made during the negotiation process. The main users of this application are sales and legal teams in companies that need a comprehensive CLM solution.

Software Description:

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features:

  • Calendar Management
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • Document Comparison
  • Contact Management

Features:

  • Email Integration
  • Scheduling
  • Document Comparison
  • 2-Factor Authentication
  • Contact Management
  • History/Version Control
  • Data Import
  • Data Export
  • Calendar Management
  • Notifications
  • API
  • Dashboard
  • External Integrations

Features:

  • API
  • Gamification
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Summary:

    No key features associated with this application.

Summary:

  • SaaS, web-based Contract Lifecycle Management

  • Seamless integration w/CPQ, CRM, and EPR providers

  • Integrates w/e-sig, e-sourcing, and contract discovery

  • Ease-of-use means high user adoption

  • Completely configurable from a browser

  • Real-time access to financial and legal compliance reporting

  • 100% guaranteed security and 99% uptime

  • Centralized document management repository

  • Automated event alerts—internal and external

  • Contract Creation and Workflow: request, approve, and manage

Summary:

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer an API?
  • Yes, it offers an API.

  • What platforms does this service support?
  • This is a cloud-based platform.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Service Cloud, Salesforce1 Mobile App, DocuSign, Adobe eSign services, Microsoft Office, Microsoft Outlook, and Adobe Document Cloud.

  • Who are the main user groups of this service?
  • The main users of Conga are sales and legal teams in medium-sized and large organizations.

  • What is this service generally used for?
  • This service is generally used for contract lifecycle management.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with Salesforce.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Videos, and Webinars.

FAQs:

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
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Employees:
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Likes:
189
Followers:
36

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses eContracts
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Conga
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Chinese, Spanish, German, Dutch, Portuguese, French
Regional Restrictions:
No restrictions.

Other:

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.
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