Compare Dropbox vs Flokzu vs ServiceDesk Plus

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Crozscore:

84%
what is this?
76%
77%
interest rising

Crozscore:

79%
what is this?
96%
22%
interest falling

Crozscore:

84%
what is this?
75%
48%
interest rising
Dropbox screenshot view 2 more Flokzu screenshot view 3 more ServiceDesk Plus screenshot

Software Description:

Dropbox is hosting service that allows users to create special folders on their computers, which are then synchronized, accessing the same folder, regardless of which computer is used to view it.
Anything users add to Dropbox will automatically show up on all their computers, phones and even the Dropbox website — so they can instantly access it from any location.
It also makes sharing and collaboration easier, by inviting other users to any folder in Dropbox.

Software Description:

Share, assign, manage and automate business processes. It doesn't require any IT knowledge. Flokzu is ready to use, all your information becomes instantly searchable and customizable.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features:

  • Chat
  • Email Integration
  • File Sharing
  • History/Version Control
  • Project Management
  • File Transfer

Features:

  • External Integrations
  • Multi-User
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Marketing Automation
  • Chat
  • File Sharing

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Summary:

  • Easy to use, with an interface most anyone can understand.

  • Free and relatively fast syncing of files even with the most basic plan.

  • Graduated pricing levels fit the needs of individuals and smaller organizations.

  • Robust photo and video presentation and sharing, including HTML5 streaming.

Summary:

  • Centralize all your document workflows in one place

  • Set different visibility permits

  • Customize every step of your business process in minutes using BPMN

  • Assign Tasks, deadlines and conditions to divide and parallelize your workflow

  • Real time & historial reports (BI & BAM to identify improvement opportunities)

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Pricing:

  • Credit card required: N/A
  • Dropbox Pro: $9.99 / month.
    Dropbox for Business: $15 / user / month

Pricing:

  • Starting from: $12.00/month
  • Credit card required: No
  • We aren't time-limited trials fans, so we offer you a Free plan to show you how Flokzu works, without time limit.

Free

Free
Included in plan:
  • Unlimited Users
  • Up to 10 new process instances per month
  • Unlimited processes & forms
  • Up to 100 MB of storage
  • 1 Public Form
  • Business Intelligence tools & reports (limited)

Standard

$12.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • Unlimited processes & forms
  • Up to 1,000 new process instances per month
  • Up to 10 GB of storage
  • 5 Public Forms
  • Full text search
  • Business Intelligence tools & reports (full)
  • Export data to an Excel spreadsheet
  • Inclusive Gateway to run parallel tasks
  • Timer Start Events to trigger a process automatically
  • Timers and task deadlines
  • Integration with external services and apps via Zapier, SOAP and REST Web Services

Premium

$17.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • Unlimited processes & forms
  • Unlimited new process instances per month
  • Unlimited storage
  • Premium Support 24/7, 2-hour response time
  • Unlimited Public Forms
  • Full text search
  • Business Intelligence tools & reports (full)
  • Export data to an Excel spreadsheet
  • Powerful Advanced Search in attachments & fields
  • Inclusive Gateway to run parallel tasks
  • Timer Start Events to trigger a process automatically
  • Timers and task deadlines
  • Integration with external services and apps via Zapier, SOAP and REST Web Services
  • Monthly hours of BPM Consultancy Services. Our experts with more than 15 years of experience model and set up your business processes for you

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs:

    What platforms does this service support?
  • Dropbox can be used on: Microsoft Windows, OS X, Linux, iOS, Android, Windows Phone, Symbian, BlackBerry OS, MeeGo Harmattan.

  • What are some applications this service is commonly used in tandem with?
  • Dropbox is used in tandem with many apps and services, like: MS Office, Notability, GoodNotes, DocuSign, HelloSign, SignEasy, Scanner Pro, Scanbot etc.

  • Does this service integrate with any other apps?
  • There are over 300,000 apps connected to Dropbox.

  • Does this service offer multi-user capability (e.g. teams)?
  • It allows teams to securely store, sync, and share files.

  • Does this service offer guides, tutorials and or customer support?
  • It provides help center, tutorials, and troubleshooting tools.

  • Who are the main user groups of this service?
  • Dropbox is a cloud storage made easy enough for anyone to use.

  • Does this service offer an API?
  • Dropbox provides the following APIs: Dropbox Chooser, Sync API, Core API.

  • What is this service generally used for?
  • Dropbox is generally used as a cloud storage, file synchronization, and personal cloud tool.

FAQs:

    What platforms does this service support?
  • BPMN, Zapier integration, REST & SOAP web services.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Flokzu is perfect for organizations and even small teams within businesses.
    The User Management section lets you assign different permits to different users and you can group them using customized Roles.

  • What is this service generally used for?
  • Flokzu is mostly used for recurrent business processes that should be executed efficiently and following an established workflow.
    It's very useful for Approval Workflows.
    Some of the processes our users automate are:
    * Purchase
    * Recruitment
    * Training
    * Customer Support
    * Production
    * Document Approval
    * Marketing Campaigns
    * IT Bug Reporting
    * Vacation Request
    * Manage new leads

  • Does this service offer an API?
  • Yes, Administrators can generate an API whenever they want.

  • Who are the main user groups of this service?
  • Mainly small and medium organizations without IT knowledge that want to manage business processes more efficiently.
    CEOs and Managers are the ones who usually have access to the process creation and Dashboard, where they can see which tasks are currently assigned, which are the assignees, when they were assigned, etc. The Dashboard also includes historical reports, where they can identify bottlenecks and improvement opportunities.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, Flokzu offers immediate support via chat.
    Plus our blog features multiple tutorials (including posts, gifs, images and videos).

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Publisher:

Founded:
2007
Based in:
San Francisco
Employees:
1001-5000
Likes:
Followers:
4.53m

Publisher:

Founded:
-
Based in:
Montevideo
Employees:
11-50
Likes:
Followers:
338

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:
3.53k

Other:

Who uses Dropbox
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Chinese, Swedish, Spanish, Russian, Portuguese, Polish, Norwegian, Dutch, Japanese, Italian, Indonesian, French, English, German, Danish
Regional Restrictions:
No restrictions.

Other:

Who uses Flokzu
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Spanish, English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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