DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.
Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.
In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.
About CadmiumCD
Event Management Made Easy. CadmiumCD's event management software lets you collect and review submissions, manage speakers and exhibitors, and deliver exceptional experiences to your attendees, all from the same cloud-based platform. Manage your conference with confidence, with CadmiumCD.
Features
API
Batch Permissions & Access
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Time Management
Features
Accounts Payable
Accounts Receivable
API
Audience Targeting
Budgeting
Calendar Management
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Expense Tracking
External Integrations
Forecasting
General Account Ledger
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Project Management
Scheduling
Social-Media Integration
Supplier Management
Third-Party Plugins/Add-Ons
Travel Management
Summary
Easy-to-use help-desk open source support ticketing system and customer service solution.
Summary
No key features associated with this application.
Pricing
Credit card required: N/A
Per event pricing per module. Please contact us for more details.
FAQs
Does this service offer an API?
DiamanteDesk provides full control of the system via API
What is this service generally used for?
For customer support
Who are the main user groups of this service?
Small to large eCommerce merchants and IT Companies with specific business requirements for customer support
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service integrate with any other apps?
Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
Bug-tracking/project management tools (Jira, YouTrack, Redmine)
Does this service offer guides, tutorials and or customer support?
DiamanteDesk Documentation (on our website)
Installation Guide (on our website)
Upgrade Guide (on our website)
Customer Support Online 24/7 (Live Rep)
view 5 more
view 5 more
