Compare DiamanteDesk vs Boldchat vs bpm'online service

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59%
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Crozscore:

89%
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Crozscore:

84%
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DiamanteDesk screenshot view 5 more Boldchat screenshot view 4 more bpm'online service screenshot view 1 more

Software Description:

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.

In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

Software Description:

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Software Description:

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe

Features:

  • Customer Management
  • Dashboard
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • API
  • Email Integration

Features:

  • API
  • Chat

Features:

  • Project Management
  • Inventory Tracking
  • Supplier Management
  • Scheduling
  • Calendar Management
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Lead Management
  • Lead Scoring
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Contact Management
  • API
  • Email Integration
  • Contact Sharing

Summary:

  • Easy-to-use help-desk open source support ticketing system and customer service solution.

Summary:

  • Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

  • Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

  • Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

  • Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

  • Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

  • Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Summary:

    No key features associated with this application.

Pricing:

  • Credit card required: N/A
  • Pro: $599 agent/year.
    Premier: Pricing on request.
    Enterprise: Pricing on request.

service enterprise

$50.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

$35.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

FAQs:

    Does this service offer an API?
  • DiamanteDesk provides full control of the system via API

  • What is this service generally used for?
  • For customer support

  • Who are the main user groups of this service?
  • Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
    Bug-tracking/project management tools (Jira, YouTrack, Redmine)

  • Does this service offer guides, tutorials and or customer support?
  • DiamanteDesk Documentation (on our website)
    Installation Guide (on our website)
    Upgrade Guide (on our website)
    Customer Support Online 24/7 (Live Rep)

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • They offer Free Premium 24/7 Support.

  • What is this service generally used for?
  • It is generally used as a live communication software.

  • What platforms does this service support?
  • The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

  • Does this service offer an API?
  • BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

  • Who are the main user groups of this service?
  • The main users of this service are webstores.

FAQs:

    What is this service generally used for?
  • Leverage built-in processes

    Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
    Manage omnichannel communications

    Personalize communications with your clients using bpm’online service.

    Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

    Engaging interface that users love

    Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

  • Does this service offer multi-user capability (e.g. teams)?
  • Software offers multi-user capability.

  • What are some applications this service is commonly used in tandem with?
  • Twitter,
    Facebook,
    Google Contacts and Calendars,
    LDAP,
    IMAP,
    MS Exchange,
    Google Maps,
    OpenStreetMap,
    MailChimp / Mandrill

  • Does this service offer guides, tutorials and or customer support?
  • Support:

    Phone support
    Knowledge base
    Customer success management
    Academy
    Community
    ITIL/ITSM

  • Does this service offer an API?
  • Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

  • Who are the main user groups of this service?
  • Enterprises
    Mid-size companies
    Startups
    Small companies

  • What platforms does this service support?
  • Platforms: Android, iOS, Mac, Windows, Web-based.

Publisher:

Founded:
-
Based in:
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Employees:
-
Likes:
3.58k
Followers:
71

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
14.2k
Followers:
2.9k

Other:

Who uses DiamanteDesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses bpm'online service
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Portuguese, Arabic, Italian, Turkish, Russian, Spanish, German, French, Polish, Hebrew
Regional Restrictions:
No restrictions.
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