Compare Dialog Insight vs Second CRM

Software Description:

Since 1999, Dialog Insight has been designing personalized relationship marketing solutions for email marketing, marketing automation, customer acquisition as well as for content management and customer data analysis in order to increase the efficiency of digital marketing campaigns.

Build a new message in a snap using the drag-and-drop editing tool! Choose among the ready-to-use responsive templates and adapt it to your branding to send personalized and relevant messages, based on preferences, consumer cycles and behaviors.

Our proprietary solution has a processing capacity of 5 millions emails per hour, whitelisting, errors and complaint management, delivery cadence and Return Path certification.

Software Description:

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.

Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.

Features:

• A/B Testing
• Contact Management
• Multi-User
• Data Visualization
• API
• Brand Management
• Audience Targeting
• Data Import
• External Integrations
• Data Export
• Email Integration
• Conversion Tracking
• Lead Scoring
• Lead Management
• Marketing Automation
• Notifications
• Social-Media Integration
• Third-Party Plugins/Add-Ons
• Customer Management
• Calendar Management
• Dashboard
• Scheduling
• Contact Sharing
• Password & Access Management
• Batch Permissions & Access
• Analytics
• SEO
• Multi-Site
• Link Tracking
• Referral Tracking

Features:

Summary:

No key features associated with this application.

Summary:

• Lead Management: Consolidate leads from various social media websites and compare their effectiveness and complete insight into your lead-generation efforts.

• Contact Management: Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.

• Marketing Automation: Discover where prospects are getting stuck in your sales funnel, calculate your cost per lead, and tie closed deals back to the original campaign.

• Reporting & Analytic: Explore any combination of data, get answers instantly, and share with your team.

• Customer Support: Insight through every case, from every customer, every time and informing them with regular alerts and updates about their contract renewals.

• Sales Management: Generate quotes, sales order and invoices with relevant customer data in PDF format and email it to customers directly.

Pricing:

• Starting from: $24.00/month
• Credit card required: No

• Starting from $24/user/month
  
  Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts. Though you need to pay for minimum six months and if you don’t intend to renew, you’ll not be billed again. Second CRM also offer payment discount if you choose to pay for a year in advance.

FAQs:

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service offer guides, tutorials and or customer support?

• We offer an Academy full of marketing resources (best practices, white papers, webinars, etc.), online help, phone and email support.

Does this service integrate with any other apps?

• Google Analytics, Facebook, Shopify, Magento.

Does this service offer an API?

• Yes.

What is this service generally used for?

• The platform helps developing customer acquisition, data analysis and personalized communications that can improve the effectiveness of digital marketing programs.
  Our application offers a full suite of email marketing and marketing automation tools, including customer insights, loyalty program and client relationship management solutions.

Who are the main user groups of this service?

• Our clients are SME, non-profit, governments, agencies and multinationals.

FAQs:

Who are the main user groups of this service?

• Small to mid-market businesses, typically having number of employees between 11-99.

What is this service generally used for?

• Manage Sales & Marketing, Customer Support and Business Operations

What platforms does this service support?

• Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.

What are some applications this service is commonly used in tandem with?

• Email, Calendaring, Email Marketing, SMS gateway, Account / ERP software, integration with landing pages, etc

Does this service integrate with any other apps?

• Yes. Google Apps (Gmail, Calendar, Contacts, Documents), Mailchimp, MYOB, SQL Account, SMS, etc

Does this service offer an API?

• Second CRM offers two-way REST based web APIs to integrate with third-party applications.

Does this service offer multi-user capability (e.g. teams)?

• Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.

Does this service offer guides, tutorials and or customer support?

• Second CRM offer: Support Portal (user manual, video tutorials, faq), Online Live Support, Email and Phone Support.

Publisher:

Publisher:

Other:

• SMEs
• Agencies
• Enterprises

• Web App
• Windows

Other:

• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry