Compare Dialog Insight vs Reply vs Channels

Dialog Insight 3 Platform as a Service (PaaS)	Reply 815 Lead Management	Channels 14 Customer Service
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Crozscore 80% what is this? User Happiness: 66% Press Buzz: 41% User Trend: interest rising	Crozscore 91% what is this? User Happiness: 92% Press Buzz: 51% User Trend: interest rising	Crozscore 86% what is this? User Happiness: 90% Press Buzz: 39% User Trend: interest rising
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About Dialog Insight Since 1999, Dialog Insight has been designing personalized relationship marketing solutions for email marketing, marketing automation, customer acquisition as well as for content management and customer data analysis in order to increase the efficiency of digital marketing campaigns. Build a new message in a snap using the drag-and-drop editing tool! Choose among the ready-to-use responsive templates and adapt it to your branding to send personalized and relevant messages, based on preferences, consumer cycles and behaviors. Our proprietary solution has a processing capacity of 5 millions emails per hour, whitelisting, errors and complaint management, delivery cadence and Return Path certification.	About Reply From email search on LinkedIn to meetings booked right on the platform - Reply saves up to 40% of SDR and Sales teams time to focus on closing deals. Backed with a top-notch AI algorithm, Reply helps SDRs and sales reps tailor and improve sales messages and focus on the hottest leads faster. Its robust reporting system tracks all activities for team members and automatically logs them to your CRM via native integrations, rich API with 40+ methods, or Zapier. The platform is recognized among the top 50 tools for sales in 2021 by G2 and trusted by over 2500 companies worldwide. Crush your sales quotas and book more meetings with Reply: 1. Reply automates bulk email search, LinkedIn outreach, personal emails, calls, SMS, and WhatsApp messages according to your sales playbook. 2. It offers out-of-the-box email and sequence templates with proven top performance to help you launch your outreach sequence in an hour. 3. Streamline the workflow with native CRM integrations, rich API with 40+ method, and the power of Zapier to automatically sync data and keep CRM records up to date. 4. Reply is backed with AI features: Email Sorting (check the ‘Interested’ folder for the hottest leads to focus on); Email Quality service and Email Assistant to create best-practice email copy which is likely to convert. 5. Collaborate in teams within sequences and prospects, manage workload between team members, and perform account-based selling. 6. Track your team progress with detailed in-depth reports and stats for sequences, calls, tasks, and team performance. Reply use cases: * OUTBOUND SALES - automate outbound outreach to significantly scale sales and empower revenue growth. * INBOUND SALES - engage in communication with potential customers and close more inbound deals. * ACCOUNT MANAGEMENT - communicate with existing customers on a personal level. * STAFFING & RECRUITING - reaching out to prospective job candidates. * BUSINESS DEVELOPMENT - building relations with future partners. * PR & LINK BUILDING - pitching journalists and bloggers with your idea.	About Channels Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither helps your business nor improves customer satisfaction. And that’s where Channels comes to the rescue. With Channels, you can... Use customer data to end interview-like customer support phone calls Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point. Set up IVR to always connect customers to the right agent Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop, and even your smartphone thanks to our Mobile App! Make your live chat even more versatile Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text… On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are: Call recordings - so you can always come back to an important conversation and lose no important detail International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from Affordable call rates - so your customer service solution doesn’t hurt your wallet Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!
Features 2-Factor Authentication API Batch Permissions & Access Contact Management Contact Sharing Data Export Data Import Email Integration External Integrations Google Apps Integration Multi-User Notifications Password & Access Management Malware Protection	Features API Audience Targeting Calendar Management Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Forecasting Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-Currency Multi-User Notifications Referral Tracking Scheduling Social-Media Integration Third-Party Plugins/Add-Ons Travel Management Custom Data Forms Call Tracking Call Disposition Softphone Sales Motivator Click-to-Dial	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary No key features associated with this application.	Summary Email Automation Tool:Design a series of personalized emails with automatic follow ups. Our system will automatically pause people that replied. Detailed Analytics: See what happens to your emails once you send them. Reply tracks your delivery, click, open and reply rates. A\B test your emails copy and find what templates work best. Inbox Replies: All replies will go straight to you inbox. Reply connects to your email account and all sent messages appear 100% manually typed.	Summary Mobile App Various Integrations Click-to-Call Widget International phone numbers IVR Call recordings Live-listening Data-driven Phone System Affordable call rates
	Pricing Individual $70.00 1 user(s) / month Included in plan: Contact 1000 people per month Unlimited sequences All channels included Reply Chrome extension CRM integrations Individual $90.00 1 user(s) / month Included in plan: Contact 3000 people per month Unlimited sequences All channels included Reply Chrome extension CRM integrations Individual $120.00 1 user(s) / month Included in plan: Unlimited contacts per month Unlimited sequences All channels included Reply Chrome extension CRM integrations Business $70.00 1 user(s) / month Included in plan: Unlimited contacts Starts at 3 users Unlimited sequences All channels included Reply Chrome extension CRM integrations Customer success service Business $60.00 1 user(s) / month Included in plan: Unlimited contacts Starts at 5 users Unlimited sequences All channels included Reply Chrome extension CRM integrations Customer success service Business $50.00 1 user(s) / month Included in plan: Unlimited contacts Starts at 10 users Unlimited sequences All channels included Reply Chrome extension CRM integrations Customer success service Email Search Free Free Included in plan: 200 email credits / month LinkedIn and Sales Navigator Export via CSV file Email Search 49 $49.00 5000 email credits / month Included in plan: Find 5000 business emails LinkedIn and Sales Navigator Export via CSV file Email Search 99 \| Free with Annual sales engagement plans $99.00 Unlimited email credits / month Included in plan: Unlimited business emails LinkedIn and Sales Navigator Export via CSV file	Pricing BASIC $24.00 1 user(s) / month Included in plan: IVR Free incoming calls 30 days of call recordings storage eCommerce Integrations LiveChat Integration PRO $39.00 1 user(s) / month Included in plan: IVR Free incoming calls 365 days of call recordings storage eCommerce Integrations LiveChat Integration Live-listening Included
FAQs Does this service integrate with any other apps? Google Analytics, Facebook, Shopify, Magento, Lightspeed What are some applications this service is commonly used in tandem with? DMP, ERP, CRM Does this service offer multi-user capability (e.g. teams)? Yes. Each user can have a specific role and access to predetermined functionalities. Does this service offer guides, tutorials and or customer support? We offer an Academy full of marketing resources (best practices, white papers, webinars, etc.), online help, phone and email support. Does this service offer an API? Yes. What is this service generally used for? The platform helps developing customer acquisition, data analysis and personalized communications that can improve the effectiveness of digital marketing programs. Our application offers a full suite of email marketing and marketing automation tools, including customer insights, loyalty program and client relationship management solutions. Who are the main user groups of this service? Our clients are SME, non-profit, governments, agencies and multinationals.	FAQs	FAQs Does this service offer guides, tutorials and or customer support? We offer 24/7 customer support that can be accessed through the phone, email, and live chat. There's also a knowledge base so everyone can solve their issues on their own. We also offer 15- and 30-minute demo and training sessions during which our Customer Success Managers give you a hands-on presentation of our software and answer all your questions regarding how to use it. Does this service integrate with any other apps? Channels integrates with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software. Does this service offer an API? Yes, we do offer an API. Does this service offer multi-user capability (e.g. teams)? Yes, you can invite other users to Channels and manage reps from an admin account. What platforms does this service support? You can use Channels using any web browser you want. Plus there's a Mobile app available on both iOS and Android. What are some applications this service is commonly used in tandem with? Channels integrates - and thus works best - with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software. What is this service generally used for? To provide excellent customer service over the phone. Who are the main user groups of this service? eCommerce stores, online businesses, and SMBs.
Vendor Information Founded: - Based in: Quebec Employees: 51-200 Likes: Followers: 336	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1.7k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Dialog Insight SMEs Agencies Enterprises Desktop Platforms: Web App Windows Languages: English, French Regional Restrictions: No restrictions.	Other Who uses Reply Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Channels Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.