Since 1999, Dialog Insight has been designing personalized relationship marketing solutions for email marketing, marketing automation, customer acquisition as well as for content management and customer data analysis in order to increase the efficiency of digital marketing campaigns.
Build a new message in a snap using the drag-and-drop editing tool! Choose among the ready-to-use responsive templates and adapt it to your branding to send personalized and relevant messages, based on preferences, consumer cycles and behaviors.
Our proprietary solution has a processing capacity of 5 millions emails per hour, whitelisting, errors and complaint management, delivery cadence and Return Path certification.
About Channels
Channels is the only app you need to power up your customer service! How come?
Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps.
This neither helps your business nor improves customer satisfaction.
And that’s where Channels comes to the rescue.
With Channels, you can...
Use customer data to end interview-like customer support phone calls
Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point.
Set up IVR to always connect customers to the right agent
Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop, and even your smartphone thanks to our Mobile App!
Make your live chat even more versatile
Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text…
On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy!
Some of them are:
Call recordings - so you can always come back to an important conversation and lose no important detail
International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from
Affordable call rates - so your customer service solution doesn’t hurt your wallet
Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you
If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!
About Preferred Patron
Preferred Patron is the industry leading solution for Loyalty Marketing and Gift Card Management. With Preferred Patron you will increase your customer engagement levels in profitable ways. Seamlessly leverage e-mail and sms to reach your customers. Incorporate incentive based promotions, such as Multi-Tiered Rewards Programs with automatic transitions between levels, Mystery Gamification, Electronic and Paper Coupons, Appreciation, Recognition, Miss You, Referral, Cash Back, Raffles, Surveys, Fundraisers, Event Reminders and more.
Fully automated Omni-Channel marketing using E-mail and SMS Text Messaging.
Spend based and visit based point accrual models supported.
Mobile iOS and Andriod customer apps.
Gift Card management included free.
Operate with plastic cards, mobile app or phone#.
Mobile optimized member web portal included free.
Social Media referrals and likes.
Enjoy increased marketing effectiveness with built-in Drip and Behavioral Marketing capabilities.
Features
2-Factor Authentication
API
Batch Permissions & Access
Contact Management
Contact Sharing
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Password & Access Management
Malware Protection
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Features
API
Calendar Management
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Third-Party Plugins/Add-Ons
PayPal
Stripe
Summary
No key features associated with this application.
Summary
Mobile App
Various Integrations
Click-to-Call Widget
International phone numbers
IVR
Call recordings
Live-listening
Data-driven Phone System
Affordable call rates
Summary
No key features associated with this application.
Pricing
BASIC
$24.00
1 user(s) / month
Included in plan:
IVR
Free incoming calls
30 days of call recordings storage
eCommerce Integrations
LiveChat Integration
PRO
$39.00
1 user(s) / month
Included in plan:
IVR
Free incoming calls
365 days of call recordings storage
eCommerce Integrations
LiveChat Integration
Live-listening Included
Pricing
Small Biz
$99.00
10 user(s) / month
Included in plan:
Single Outlet
Visit Based Loyalty
Customer Facing
Free Touchscreen tablet & stand
1 Rewards Program
10 Marketing Campaigns
Unlimited E-mail
500 FREE SMS text msgs per month
FEE Support via E-mail
500 Custom tags or 5,000 SMS credits
FEE Gift cards & processing
Premium
$189.00
10 user(s) / month
Included in plan:
Single outlet w/multi-outlet connector
Visit or spend or product based loyalty
Cashier managed with customer facing options
FREE Touchscreen tablet & stand
Unlimited reward programs
Unlimited marketing campaigns
Unlimited e-mail
1,500 FREE SMS text msgs per month
1,000 Custom tags or 10,000 SMS credits
FREE Standard support
FREE Gift cards & processing
Virtual gift cards
Cash back incentives
Product/SKU level marketing
Advanced behavioral marketing
Packages
Built-In CRM
REST API for developers
Custom e-mail designer
Save 10% on custom card orders
Plus all other standard features
FAQs
Does this service integrate with any other apps?
Google Analytics, Facebook, Shopify, Magento, Lightspeed
What are some applications this service is commonly used in tandem with?
DMP, ERP, CRM
Does this service offer multi-user capability (e.g. teams)?
Yes. Each user can have a specific role and access to predetermined functionalities.
Does this service offer guides, tutorials and or customer support?
We offer an Academy full of marketing resources (best practices, white papers, webinars, etc.), online help, phone and email support.
Does this service offer an API?
Yes.
What is this service generally used for?
The platform helps developing customer acquisition, data analysis and personalized communications that can improve the effectiveness of digital marketing programs.
Our application offers a full suite of email marketing and marketing automation tools, including customer insights, loyalty program and client relationship management solutions.
Who are the main user groups of this service?
Our clients are SME, non-profit, governments, agencies and multinationals.
FAQs
Does this service offer guides, tutorials and or customer support?
We offer 24/7 customer support that can be accessed through the phone, email, and live chat. There's also a knowledge base so everyone can solve their issues on their own.
We also offer 15- and 30-minute demo and training sessions during which our Customer Success Managers give you a hands-on presentation of our software and answer all your questions regarding how to use it.
Does this service integrate with any other apps?
Channels integrates with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software.
Does this service offer an API?
Yes, we do offer an API.
Does this service offer multi-user capability (e.g. teams)?
Yes, you can invite other users to Channels and manage reps from an admin account.
What platforms does this service support?
You can use Channels using any web browser you want. Plus there's a Mobile app available on both iOS and Android.
What are some applications this service is commonly used in tandem with?
Channels integrates - and thus works best - with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software.
What is this service generally used for?
To provide excellent customer service over the phone.
Who are the main user groups of this service?
eCommerce stores, online businesses, and SMBs.
FAQs
What is this service generally used for?
The Preferred Patron™ service and products assist businesses in achieving increased customer engagement and personalized consumer marketing. It allows businesses to run an advanced rewards programs and a variety of incentive promotions, to help drive consumer traffic.
Does this service offer multi-user capability (e.g. teams)?
All editions support independant merchants as well as multi-outlet businesses, including franchises and multi-store corporations.
Does this service offer an API?
A Restful API based on JSON data exchange format is supplied with each Silver and Gold subscription.
Does this service offer guides, tutorials and or customer support?
Customer support is included free with every subscription. Includes 24x7 e-mail support as well as phone support and remote dial-in support during standard business hours (9:00a-5:00p) Eastern Time. Gold edition includes priority support. Online help is available from within the application. A video tutorial library is also included. Each client also receives up to 2 hours of getting started training with a live customer support representative (included).
Does this service integrate with any other apps?
The Preferred Patron™ will often co-exist seamlessly with various POS (Point-of-Sale systems), SMS (Shop Management Systems), DMS (Dealer Management Systems) and PMS (Property Management Systems). The Preferred Patron™ program has a built-in toggle button, which floats over the POS/DMS/PMS systems, to allow the loyalty system to be activated from an "integrated" button. Additionally, we offer direct data feeds from most DMS and SMS systems.
What are some applications this service is commonly used in tandem with?
The Preferred Patron™ will often co-exist seamlessly with various POS (Point-of-Sale systems), SMS (Shop Management Systems), DMS (Dealer Management Systems) and PMS (Property Management Systems). The Preferred Patron™ program has a built-in toggle button, which floats over the POS/DMS/PMS systems, to allow the loyalty system to be activated from an "integrated" button. Additionally, we offer direct data feeds from most DMS and SMS systems.
What platforms does this service support?
The Preferred Patron™ client programs will run on the business' own Windows PC or Tablet PC (Windows 7 or later). There is also a web-enabled cashier interface available, which is platform independent. For member access, each subscription comes with a mobile optimized (responsive design) web portal as well as a native iOS and Andriod member app, which members may use to browse the rewards catalog, see any incentives they have been awarded, read past marketing messages as well as maintain their profile and preferences.
Who are the main user groups of this service?
The company offers cutting-edge customer retention and loyalty software tools to loyalty resellers and clients world-wide. Industries served include automotive, retail hospitality & hotel, restaurant, medical, orthodontic, esthetics, college & university, healthcare, café, resort, golf and country club, salon & spa, vape, cannabis, gas station & car wash, health & fitness and entertainment.
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