Compare Dialog Insight vs Channels vs Parker Software

Dialog Insight 3 Platform as a Service (PaaS)	Channels 14 Customer Service	Parker Software 1 Business Intelligence (BI)
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Crozscore 80% what is this? User Happiness: 66% Press Buzz: 41% User Trend: interest rising	Crozscore 86% what is this? User Happiness: 90% Press Buzz: 39% User Trend: interest rising	Crozscore 74% what is this? User Happiness: 100% Press Buzz: 39% User Trend: interest falling
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About Dialog Insight Since 1999, Dialog Insight has been designing personalized relationship marketing solutions for email marketing, marketing automation, customer acquisition as well as for content management and customer data analysis in order to increase the efficiency of digital marketing campaigns. Build a new message in a snap using the drag-and-drop editing tool! Choose among the ready-to-use responsive templates and adapt it to your branding to send personalized and relevant messages, based on preferences, consumer cycles and behaviors. Our proprietary solution has a processing capacity of 5 millions emails per hour, whitelisting, errors and complaint management, delivery cadence and Return Path certification.	About Channels Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither helps your business nor improves customer satisfaction. And that’s where Channels comes to the rescue. With Channels, you can... Use customer data to end interview-like customer support phone calls Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point. Set up IVR to always connect customers to the right agent Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop, and even your smartphone thanks to our Mobile App! Make your live chat even more versatile Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text… On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are: Call recordings - so you can always come back to an important conversation and lose no important detail International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from Affordable call rates - so your customer service solution doesn’t hurt your wallet Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!	About Parker Software We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies. We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more. The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle. We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.
Features 2-Factor Authentication API Batch Permissions & Access Contact Management Contact Sharing Data Export Data Import Email Integration External Integrations Google Apps Integration Multi-User Notifications Password & Access Management Malware Protection	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features A/B Testing Analytics API Conversion Tracking Customer Management Data Export Data Import Data Visualization External Integrations Forecasting Inventory Tracking Keyword Tracking Link Tracking Multi-User Notifications Project Management SEO Supplier Management Dashboards Reports Visualization
Summary No key features associated with this application.	Summary Mobile App Various Integrations Click-to-Call Widget International phone numbers IVR Call recordings Live-listening Data-driven Phone System Affordable call rates	Summary Visitor Tracking Operational Reporting Code-Free Task Development Email Parsing/Processing Language Translation Data Form Capture Voice Detection Internal Chat Rooms Support Desk Digital Contact Centre Business Process Automation All-Inclusive Systems Integrations Live Chat Skills-Based Routing Intelligent Communication Automation Web Analytics Tailored Customer Experiences Prospect Detection Lead Generation Sales Enablement Social Media Monitoring
	Pricing BASIC $24.00 1 user(s) / month Included in plan: IVR Free incoming calls 30 days of call recordings storage eCommerce Integrations LiveChat Integration PRO $39.00 1 user(s) / month Included in plan: IVR Free incoming calls 365 days of call recordings storage eCommerce Integrations LiveChat Integration Live-listening Included
FAQs Does this service integrate with any other apps? Google Analytics, Facebook, Shopify, Magento, Lightspeed What are some applications this service is commonly used in tandem with? DMP, ERP, CRM Does this service offer multi-user capability (e.g. teams)? Yes. Each user can have a specific role and access to predetermined functionalities. Does this service offer guides, tutorials and or customer support? We offer an Academy full of marketing resources (best practices, white papers, webinars, etc.), online help, phone and email support. Does this service offer an API? Yes. What is this service generally used for? The platform helps developing customer acquisition, data analysis and personalized communications that can improve the effectiveness of digital marketing programs. Our application offers a full suite of email marketing and marketing automation tools, including customer insights, loyalty program and client relationship management solutions. Who are the main user groups of this service? Our clients are SME, non-profit, governments, agencies and multinationals.	FAQs Does this service offer guides, tutorials and or customer support? We offer 24/7 customer support that can be accessed through the phone, email, and live chat. There's also a knowledge base so everyone can solve their issues on their own. We also offer 15- and 30-minute demo and training sessions during which our Customer Success Managers give you a hands-on presentation of our software and answer all your questions regarding how to use it. Does this service integrate with any other apps? Channels integrates with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software. Does this service offer an API? Yes, we do offer an API. Does this service offer multi-user capability (e.g. teams)? Yes, you can invite other users to Channels and manage reps from an admin account. What platforms does this service support? You can use Channels using any web browser you want. Plus there's a Mobile app available on both iOS and Android. What are some applications this service is commonly used in tandem with? Channels integrates - and thus works best - with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software. What is this service generally used for? To provide excellent customer service over the phone. Who are the main user groups of this service? eCommerce stores, online businesses, and SMBs.	FAQs Who are the main user groups of this service? Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres. Does this service offer guides, tutorials and or customer support? Yes. Does this service offer multi-user capability (e.g. teams)? Yes. What is this service generally used for? Digital engagement, digital acquisition and business process automation. What are some applications this service is commonly used in tandem with? CRM, marketing automation and call centre software.
Vendor Information Founded: - Based in: Quebec Employees: 51-200 Likes: Followers: 336	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Dialog Insight SMEs Agencies Enterprises Desktop Platforms: Web App Windows Languages: English, French Regional Restrictions: No restrictions.	Other Who uses Channels Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Parker Software Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Regional Restrictions: No restrictions.