Compare Dialer360 vs IdeaScale vs Vision Helpdesk

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Crozscore:

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Dialer360 screenshot view 4 more IdeaScale screenshot view 3 more Vision Helpdesk screenshot view 2 more

Software Description:

Dialer360 is a call center software which provides its support and consultancy to inbound and outbound call centers. We are serving call centers from small scale to large scale. We provide high availability, zero downtime and best quality services. Our dedicated team of developers customize the flow according to your needs and make your call center work affectively like you want.

Our 24/7 call center support agents provide your with best experience for running your call center smoothly. We understand that in a call center every minute is important. We want you to just focus on selling and leave all support issues for us.

We have customized software for your best productivity, reporting and monitoring. Our separate dashboard for managers and recording portal make it very easy to do daily call center jobs.

Our custom developed CRM system is integrated with your portal, which help you to keep a record of all your customers, their conversation activity, documents and email in one place.

Software Description:

IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. The ideas are then evaluated, routed, and implemented, making IdeaScale the engine of crowd-powered innovation. IdeaScale’s client roster includes industry leaders, such as Citrix, Marriott Vacations Worldwide, NASA, the New York City Police Department, Princess Cruises and many others.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Features:

  • Call Disposition
  • Call Tracking
  • Softphone
  • Customer Management
  • Social-Media Integration
  • Lead Management

Features:

  • Data Export
  • External Integrations
  • API
  • Data Import
  • Email Integration
  • Notifications
  • Project Management
  • Multi-User

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Summary:

    No key features associated with this application.

Summary:

  • Idea collection and voting

  • Build teams around projects and ideas

  • Refine ideas into proposals

  • Review and prioritize projects for implementation

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Premium

$35.00
1 user(s) / month

Free

Free
Included in plan:
  • 25 Members
  • 5 Campaigns
  • Profanity Filter
  • Mobile Optimized
  • Web Support

Enterprise

$0.00
user(s) / month
Included in plan:
  • Unlimited members
  • 1 community
  • Mobile Optimized
  • Post & Vote Capabilities
  • Custom Fields
  • 20 Campaigns
  • 10 Moderators
  • Dedicated Innovation Architect
  • Security/SAS 70 Type II
  • Team Building Capabilities
  • Refinement Capabilities
  • 99.5% Uptime Guarantee
  • Funding Capabilities
  • Evaluation Capabilities

Ideate

$2,500.00
user(s) / month
Included in plan:
  • 1 community
  • Mobile Optimized
  • Post & Vote Capabilities
  • Custom Fields
  • 10 Campaigns
  • 100 members

FAQs:

    No FAQs associated with this application.

FAQs:

    What is this service generally used for?
  • This service is used to create change either for continuous improvement or net new innovation. It is used on products/services, processes/internal programs, market research or sourcing new markets, and organizational or business model innovation

  • Does this service integrate with any other apps?
  • IdeaScale integrates with Facebook, Twitter, LinkedIn, and Yammer. It integrates with SharePoint, Active Directory, Google for Work (formerly google Apps), Lithium, Google Analytics, OneLogin, Import2 and a robust REST API library.

  • Who are the main user groups of this service?
  • IdeaScale is used by both small and large businesses as well as State, Local, National, and International governments as a crowdsourcing mechanism to access great new ideas, build consensus, and deliver on change initiatives.

  • What platforms does this service support?
  • IdeaScale is a web application that is optimized for use on every mobile device.

  • What are some applications this service is commonly used in tandem with?
  • IdeaScale is used in concert with a host of enterprise products, including project management programs and other web publishing programs.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Depending on the license level, IdeaScale customers have access to a dedicated Innovation Architect. All users have access to IdeaScale's comprehensive library of resources, knowledge base, and 24/7 chat support.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

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Publisher:

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Nasik
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Other:

Who uses Dialer360
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses IdeaScale
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
IdeaScale can be translated into 33 different languages and is a global company.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Portuguese, Italian, Turkish, Russian, Spanish, French, Dutch, English, Polish
Regional Restrictions:
No restrictions.
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