Compare Dialer360 vs Freshdesk vs LeadBoxer

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Crozscore:

52%
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22%
interest falling

Crozscore:

86%
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80%
58%
interest rising

Crozscore:

75%
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80%
31%
interest falling
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Software Description:

Dialer360 is a call center software which provides its support and consultancy to inbound and outbound call centers. We are serving call centers from small scale to large scale. We provide high availability, zero downtime and best quality services. Our dedicated team of developers customize the flow according to your needs and make your call center work affectively like you want.

Our 24/7 call center support agents provide your with best experience for running your call center smoothly. We understand that in a call center every minute is important. We want you to just focus on selling and leave all support issues for us.

We have customized software for your best productivity, reporting and monitoring. Our separate dashboard for managers and recording portal make it very easy to do daily call center jobs.

Our custom developed CRM system is integrated with your portal, which help you to keep a record of all your customers, their conversation activity, documents and email in one place.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

You customise the leadscore and we prioritise your leads. We'll show you which companies are visiting and how to get in touch with them. Our mobile version gives you real-time actionable signals, based on proprietary customisable lead-scoring technology.

We're the next generation of lead generation software. We flip Big Data on its head and just send you signals. You don't need reports, you need an actionable shortlist delivered to you in realtime on your device.

Features:

  • Call Disposition
  • Call Tracking
  • Softphone
  • Customer Management
  • Social-Media Integration
  • Lead Management

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Conversion Tracking
  • Keyword Tracking
  • Link Tracking
  • Multi-User
  • External Integrations
  • Dashboard
  • Data Import
  • Contact Sharing
  • Audience Targeting
  • Data Export
  • Data Visualization
  • Lead Scoring
  • Notifications
  • Lead Management

Summary:

    No key features associated with this application.

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

  • Select industries from LinkedIn.

  • Realtime leads.

  • See incoming traffic, actionable notifications.

  • Push notification to mobile, customised lead scoring.

  • Leads prioritised based on your filters, industry filtering.

  • Smart filters,lists, and alerts

  • Various integrations

  • Marketing campaign analysis

  • Tracking website visitors behaviour and clickstream

Premium

$35.00
1 user(s) / month

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

Start-Up

$49.00
2 user(s) / month
Included in plan:
  • Up to 250 Leads
  • 2 Users
  • 1 Dataset
  • 10 Smart Lists
  • Integrations
  • Online Support

Scale-Up

$99.00
3 user(s) / month
Included in plan:
  • Up to 1000 Leads
  • 3 Users
  • 3 Datasets
  • 15 Smartlists
  • Integrations
  • Online + Phone Support

Grown-Up

$149.00
5 user(s) / month
Included in plan:
  • Up to 2500 Leads
  • 5 Users
  • 5 Datasets
  • 25 Smartlists
  • Integrations
  • Online+Phone Support

Enterprise

$0.00
1 user(s) / month
Included in plan:
  • Custom API

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
2014
Based in:
Amsterdam
Employees:
2-10
Likes:
397
Followers:
2.03k

Other:

Who uses Dialer360
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses LeadBoxer
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
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