Dialaxy is a contact center solution which helps to connect with your customers via a cloud telephony service. We provide virtual numbers which is capable of calling and messaging anywhere at anytime.
About Skype
Skype is one of the most used VoIP tools in the world. Now it is included with Office 365 package, along with 60 minutes a month to call more than 60 destinations worldwide. Skype offers instant messages, group video conferencing, video chat, group chat, file sharing, screen sharing. It is also possible to call landlines and mobile phones at low prices.
There is also Skype for business, the solution that empowers business teams and individuals to communicate and cooperate, with cloud-based and on-premise deployment possibility. Video conferencing has the capacity of 250 participants in one single connection. Thie list of features now joins AI chatbot capability.
As for mobile devices, Skype is available for Android, iOS, and Windows phone users. The pricing is very flexible. Skype-to-Skype calls are free, while landline and mobile calls are paid. Rates are minimal, it can be paid for the minutes, or subscription-based for international calls for a specific region.
About 8x8
8x8 VoIP is unified communications and contact center solution. It is a complete platform that manages everything for all employees and customers. It is a fast and simple way to combine VoIP features with a high-quality phone service.
This solution is mainly used by small and medium-sized companies in industries such as healthcare, high-tech, manufacturing, retail, insurance, transportation, as well as by government and education institutions. Hosted VoIP business communications service offered by 8x8 service is proven to be more reliable and less expensive than any other traditional solution.
Other features that 8x8 has is web conferencing, Internet faxing, smartphone integration, HD voice, chat, voicemail, and many more. Additionally, there is standard compliance with PCI Data Security Standard, HIPAA, CPNI, ISO 27001 and ISO 9001.
Features
2-Factor Authentication
API
Chat
Contact Management
Contact Sharing
CRM Integration
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
File Transfer
Multi-User
Notifications
Scheduling
Video
SMS
Call Recording
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Report & Compliance
Hardware Integration
Mobile App
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Interactive Voice Response
Audio Recording
Features
2-Factor Authentication
API
Chat
Contact Management
Contact Sharing
CRM Integration
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
File Transfer
Multi-User
Notifications
Scheduling
Video
SMS
Call Recording
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Report & Compliance
Hardware Integration
Mobile App
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Interactive Voice Response
Audio Recording
Features
2-Factor Authentication
API
Chat
Contact Management
Contact Sharing
CRM Integration
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
File Transfer
Multi-User
Notifications
Scheduling
Video
SMS
Call Recording
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Report & Compliance
Hardware Integration
Mobile App
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Interactive Voice Response
Audio Recording
Summary
No key features associated with this application.
Summary
1:1 Video Calls
Voice Calls
Calls to Mobiles and Landlines
Group Video Calls & Conferencing
Instant Messaging
SMS
Voice Messages
File Sharing & Transfer
Screen Sharing
Contact Sharing
Summary
Phone Number & Virtual Extension
Unlimited Internet Fax
Media Storage
Virtual Office Analytics Essentials
Business SMS
Instant Messaging & Presence
Voicemail
Pricing
Basic
$20.00
1 user(s) / month
Included in plan:
1 USA/Canada Number
1 User
Pro
$40.00
2 user(s) / month
Included in plan:
2 USA/Canada Number
3 User
Plus
$60.00
3 user(s) / month
Included in plan:
3 USA/Canada Number
5 User
Pricing
Skype-to-Skype
Free
Included in plan:
Voice Calls
Video Calls
Conferencing
File Sharing
Screen Sharing
Messaging
Pricing
X2 Edition
$25.00
1 user(s) / month
Included in plan:
Phone Number & Virtual Extension
Unlimited Calling Zone: 14 Countries
Unlimited Internet Fax i
Media Storage: 1GB
Mobile & Desktop Apps
Virtual Office Analytics Essentials
Business SMS
Instant Messaging & Presence
Voicemail
HD Voice
Secure Voice
Single Sign On
Audio & Video Conferencing with Meetings: 5 Participants
Salesforce, Zendesk & Netsuite CRM Integration
X5 Edition
$35.00
1 user(s) / month
Included in plan:
Audio & Video Conferencing with Meetings: 25 Participants
Media Storage: 5GB
Unlimited Calling Zone: 32 Countries
Call Recording
Operator Switchboard
X8 Edition
$55.00
1 user(s) / month
Included in plan:
Unlimited Calling Zone: 46 Countries
Media Storage: 10GB
Audio & Video Conferencing with Meetings: 50 Participants
Salesforce Analytics
Virtual Office Call Quality Reporting & Analytics
Virtual Office Analytics Supervisor
Inbound Contact Center
Outbound Contact Center
Contact Center Visual IVR
Contact Center Reporting & Analytics
FAQs
Does this service offer guides, tutorials and or customer support?
Yes.
What is this service generally used for?
The service is generally used for Contact Center Management.
Does this service offer an API?
No.
Who are the main user groups of this service?
The main user group are those companies which requires customer suport.
Does this service integrate with any other apps?
Yes.
What are some applications this service is commonly used in tandem with?
CRM Integrations
Does this service offer multi-user capability (e.g. teams)?
Yes.
What platforms does this service support?
Web App and Mobile devices
FAQs
Who are the main user groups of this service?
Users of Skype are individuals and businesses, regardless of industry or size.
What platforms does this service support?
Deployment: Windows, Linux, MacOS, Android, iPhone/iPad, Windows Mobile, Xbox, Web-based.
What is this service generally used for?
Skype is used as a telecommunications software.
Does this service offer an API?
No, it doesn't.
Does this service offer multi-user capability (e.g. teams)?
No, it doesn't.
Does this service offer guides, tutorials and or customer support?
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