Compare Dialaxy vs Dialpad

About Dialaxy

Dialaxy is a contact center solution which helps to connect with your customers via a cloud telephony service. We provide virtual numbers which is capable of calling and messaging anywhere at anytime.

About Dialpad

Move your phone system, conferencing and call center to the cloud. Support your modern, mobile workers. Work from anywhere and let Ai make every call a smarter call.

Fast Deployment
Add users, swap numbers, and create ring groups from a web portal that reflects changes in real-time.

Port Your Number
Keep the numbers tied to your business even when switching voice providers, whether local, toll-free, or international.

Seamless Integrations
Bring context to your conversations with native integrations for G Suite, Salesforce, Zendesk, and more.

Business SMS
Need to send a quick note to a prospect or colleague? Take your pick between SMS, MMS, or group chat.

Voice Intelligence
Focus on your conversation, not note-taking, with Voice Intelligence features that automatically capture what was said, and by who, on each call.

Dynamic Call Routing
Build smart call routing paths that get customers into the hands of the right agent or operator faster.

Call Analytics
Dig into call volumes, see who’s placing the most calls, and search by specific keyword mention or even sentiment expressed.

Spam Blocking
Clear up your phone lines with automatic spam blocking across all your connected Dialpad devices.

Phones & Headsets
Dialpad supports a wide range of phone handsets, and we offer several models directly to our customers who need a one-stop shop.

Features

• 2-Factor Authentication
• API
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• File Transfer
• Multi-User
• Notifications
• Scheduling
• Video
• SMS
• Call Recording
• Call Tracking
• Call Disposition
• Softphone
• Click-to-Dial
• Report & Compliance
• Hardware Integration
• Mobile App
• Automatic Call Distribution
• Auto Dialer
• Call Logging
• Call Monitoring
• Call Scripting
• Interactive Voice Response
• Audio Recording

Features

• 2-Factor Authentication
• API
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• File Transfer
• Multi-User
• Notifications
• Scheduling
• Video
• SMS
• Call Recording
• Call Tracking
• Call Disposition
• Softphone
• Click-to-Dial
• Report & Compliance
• Hardware Integration
• Mobile App
• Automatic Call Distribution
• Auto Dialer
• Call Logging
• Call Monitoring
• Call Scripting
• Interactive Voice Response
• Audio Recording

Summary

No key features associated with this application.

Summary

No key features associated with this application.

Pricing

FAQs

Does this service offer guides, tutorials and or customer support?

• Yes.

What is this service generally used for?

• The service is generally used for Contact Center Management.

Does this service offer an API?

• No.

Who are the main user groups of this service?

• The main user group are those companies which requires customer suport.

Does this service integrate with any other apps?

• Yes.

What are some applications this service is commonly used in tandem with?

• CRM Integrations

Does this service offer multi-user capability (e.g. teams)?

• Yes.

What platforms does this service support?

• Web App and Mobile devices

FAQs

No FAQs associated with this application.

Vendor Information

Vendor Information

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• Android

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android