Compare DG Card vs Hydra vs CrazyCall

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Software Description:

DG Card is a true virtual business card that replaces the need for relying on the old-fashioned paper cards!

With DG Card literally always at your fingertips via your smartphone, PC, MAC, laptop, and tablet, you will have all of your contacts, business and personal, grouped for quick and easy retrieval.

DG Card has been developed to solve the waste of time problem we all have when seeking to find someone's contact information, even for those with whom we have not had contact with for some time.

DG Card relieves the pressure of finding your contacts on their social media networks… DG Card will search to find your contact's public social media information to add to their DG Card virtual information.

Unlike a drawer full of paper business cards that get jumbled into a mess of often outdated information, DG Card works to keep contact information updated via a cloud-based service.

DG Card is the New Digital Address Book: It is a cloud-based, 100% personalized, always updated, always available and an interactive virtual business card.

The DG Card app allows you to keep contacts in your personal cloud to always have with you to retrieve on any of your technology platforms. Keeping easy access to contacts when changing between a smartphone and your other tech platforms is simple: get immediate access to your DG Card contacts with no need to do anything.

With powerful personalization tools, the interactive DG Card allows you to design a card with infinite designs and photos, along with all contact information and direct links to DG Card social networks. DG Card also allows you to use a voice dictation system to input info in smartphones.

With human memory being very visual, DG Card includes photos, making it easy to remember the DG Card of a contact. In addition, the simplicity of this app allows you to tag all received cards in a very simple manner, to have them classified in order to search by any field.

With DG Card you will have all information that your contact wants to share at a simple click. With the totally interactive DG Card just click on any field and it will open immediately. The DG Card gives direct access, with no time waste, to phone call, e-mail, messaging systems, social networks, and even navigate to a contact's address.

DG Card is an alive card. Each time there is a change in any contact's data, photo or design, your card will also instantly update the change. Absolutely all data of your contacts will be always updated; for the entire life of your DG Card!

With DG Card finally, all your contacts are available at a simple click, wherever you are and wherever your contacts are. Likewise, your contacts will also be able to find you despite any change in your life's data.

Your DG Card app address book is always available on all of your devices with all visual information and fast access to your contacts.

DG Card is totally personal and works with the same privacy that the almost obsolete paper business cards do: only those who you want to have your DG Card will have access.

Software Description:

The WebRTC ACD without physical infrastructures.

Your contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed.

Natural language recognition

The use of Natural Language Recognition allows you, as a company manager, to take full control of the content of the conversations that take place on any of your business phone numbers, made or received by an employee working in any of your domestic or international offices or a teleworker, disregarding the device used (landline, mobile or IP phone). Beyond the common fact that you can receive a transcription of every single call, you will also receive its translation. Choose between different detection patterns to analyse any conversation, regardless of the language used.

Call recording

Ensure your services quality, accuracy and proficiency. Review easily and securely your customers’ requests and resolve quickly customers’ disputes. Improve your training efficiency and detect and defeat agents’ misconduct. Coupled with our cloud multilingual Natural Language Recognition system, analyse conversations taking place in any corporate phone line.

Advanced voice control

  • Voice Biometrics system.
  • Sentiment Analysis of speakers.
  • Intelligent management of call waiting.

Call monitoring

Audit in real time your employees and your Contact Centre. Barge calls or whisper agents on how to attend to customers while they are answering or making calls. Identify agents strengths and weaknesses and check adherence to scripts provided by Contact Centre management.

IVR

Our IVR gathers the necessary information from the caller and routes the call to the most appropriate destination. Our IVR service enables you to interact with callers and accepts inputs from them via DTMF tones or our multilingual ASR (Automatic Speech Recognition).

  • DTMF
  • ASR
  • Text2Speech

Advanced management of call-waiting queues and call routing

Our call queuing system helps you enhance your service level and customer satisfaction. Audit outsourced call centres and route calls to the most efficient agents. Inefficient detected agents can be automatically unlogged.

Security, management and reporting

  • Powerful and intuitive user interface.
  • Real-time manageable: maximum queue size, maximum waiting time, time delay overflow, etc.
  • Key performance metrics.
  • Recordings are also stored on our secure encrypted data storage and can be retrieved via our web-based management interface or downloaded to your premise through FTP.
  • Post-call surveys.
  • Configure supervisor and monitoring permissions and get reports on call monitoring activity.
  • Excel and Word exports.

Software Description:

CrazyCall is a cloud-based app that helps contact centers and sales teams boost performance of their outbound and inbound projects.

Easy to install, CrazyCall requires no download or technical skills. Start making and receiving calls directly in your browser within minutes of creating your account. With our automatic dialer you no longer need to dial numbers manually. You can also set rules to efficiently manage your outbound & inbound queue or reschedule calls automatically.

Save money while serving international markets with free minutes in every plan and competitive connection rates. CrazyCall also lets you choose phone numbers from over 60 countries, so you can always appear local to your leads and clients.

Add users to your account and easily monitor your team progress with live call listening and dashboards. Use call recordings to evaluate and enhance the quality of every conversation. Get up to speed on your project’s performance with real-time reports and optimize your strategy on the spot.

Expand and refine your contacts database with CrazyCall’s Click-to-Call add-on. Use it to add phone numbers to your list as you browse the web, make and receive calls and close every contact with a meaningful status.

Features:

  • Click-to-Dial
  • Audience Targeting
  • SAP Integration
  • Data Visualization
  • Lead Management
  • Supplier Management
  • Customer Management
  • Social-Media Integration
  • Data Export
  • Brand Management
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications
  • Google Apps Integration
  • API
  • Contact Management
  • Email Integration
  • Contact Sharing

Features:

  • Call Disposition
  • Chat
  • Notifications
  • Softphone
  • Call Tracking
  • Dashboard
  • Data Visualization
  • Contact Management

Features:

  • Custom Data Forms
  • API
  • Softphone
  • Multi-User
  • Employee Engagement
  • Dashboard
  • Click-to-Dial
  • External Integrations
  • Customer Management
  • Notifications
  • Data Export
  • Data Import
  • Contact Management
  • Scheduling
  • Lead Management
  • Call Recording
  • Call Tracking
  • Call Disposition

Summary:

  • The SaaS solution to old-fashioned business cards.

  • Always up-to-date information.

  • 100% Personalized to you.

  • Everything at a click.

  • Send and receive DG Cards by any method.

  • Freemium software with 4 Versions: Free, Premium, Corporate and Retail.

  • Possibility to send team communications in the Corporate and Retail versions.

  • All contacts automatically available for the company in the Corporate version.

  • Import data of all employees from an excel file in the Corporate version.

Summary:

  • The WebRTC ACD without physical infrastructures

Summary:

  • Analytics and KPIs

  • Fast setup

  • Agent panel

  • Cloud-based app

  • Dialer and matching

  • Integrations

  • Visual script creator

  • Campaign wizard

  • Personalized interface

Free

Free
Included in plan:
  • Smart contact filtering.
  • Send DG Card requests to mobile contacts.
  • Share your DG Card through a range of platforms.
  • Quickly capture other DG Cards using the QR code.
  • Forward on other DG Cards.
  • Easily reciprocate a DG Card exchange.
  • SPAM reporting ability.
  • Direct call from the contacts screen.
  • Direct access to all the fields that have been defined by the user.
  • Export data of a DG Card to Contacts.
  • Supports 15 languages - DG Card recipient will see all information displayed in their own chosen language.
  • Create or Modify the design of your DG Card.
  • Import your data from LinkedIn, Facebook, Google or from VCR QR.
  • Store up to 50 DG Cards.

Premium

$9.35
1 user(s) / year
Included in plan:
  • Everything from the Free package, plus:
  • Unlimited storage of DG Cards.

Retail

$95.00
1 user(s) / year
Included in plan:
  • Everything from the Free package, plus:
  • Create and send up to 12 messages/year to everybody who has the Retail DG Card
  • Unlimited storage of DG Cards.
  • Printable QR code to show in menus, reception, show windows, doors...

Corporate


1 user(s) / year
Included in plan:
  • All the features from the Free package, plus:
  • Corporate Administrators given primary access and editing rights.
  • Create and send messages to contact groups.
  • Search for any employee within the company.
  • Auto-generation of employee DG Cards.
  • Export all employee contacts to Excel.
  • Corporate Administrators can search for any contact of any employee.
  • Unlimited storage of DG Cards for all employees.
  • Employees and Admins can create various Tags for received DG Cards.

Plan A

$10.00
1 user(s) / month
Included in plan:
  • 1000 free minutes to 20 countries
  • Free phone number
  • Free inbound calls

Plan B

$20.00
1 user(s) / month
Included in plan:
  • 1000 free minutes to 40 countries
  • Unlimited number of projects
  • Free phone number
  • Free inbound calls

Plan C

$40.00
1 user(s) / month
Included in plan:
  • 1000 free minutes to 60 countries
  • Unlimited number of projects
  • Free phone number
  • Unlimited call recordings storage
  • Free inbound calls

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

  • What platforms does this service support?
  • Web (PC and MAC), iOs and Android.

  • What is this service generally used for?
  • It is the digital interactive shape of the traditional carton business cards, and is used to compile all your contact information in a centralized, web-accessed place.

  • Who are the main user groups of this service?
  • This is a service for anyone and everyone that uses business cards. Most commonly used by companies; both enterprises (Corporate Version) and hotels, shops, restaurants... (Retail Version).

  • What are some applications this service is commonly used in tandem with?
  • Whatsapp. Skype, Facebook Messanger, Linkedin, Twitter, Line, Wechat, Hangouts, Gmail.

  • Does this service integrate with any other apps?
  • Yes. With Whatsapp. Skype, Facebook, Facebook Messanger, Linkedin, Twitter, Line, Wechat, Hangouts, Gmail.

FAQs:

    Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service integrate with any other apps?
  • Yes.

FAQs:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
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Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses DG Card
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, French, German, Portuguese, Italian, Arabic, Hindi, Russian, Chinese, Japanese, Indonesian, Korean, Turkish, Czech
Regional Restrictions:
No restrictions.

Other:

Who uses Hydra
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, Spanish, Portuguese, Italian, French, German
Regional Restrictions:
No restrictions.

Other:

Who uses CrazyCall
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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