Compare DeskXpand vs InvGate Service Desk vs BoldDesk

DeskXpand 0 Ticketing & Help Desk	InvGate Service Desk 11 Ticketing & Help Desk	BoldDesk 36 Ticketing & Help Desk
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Crozscore 73% what is this? Press Buzz: 37% User Trend: interest falling	Crozscore 87% what is this? User Happiness: 92% Press Buzz: 45% User Trend: no significant changes	Crozscore 85% what is this? User Happiness: 90% Press Buzz: 36%
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About DeskXpand DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. If we were to describe DeskXpand in the simplest words, it is a robust and adaptable software that can scale to match your business requirements.	About InvGate Service Desk InvGate Service Desk is a web-based ITIL ready solution that helps organizations of all sizes manage, analyze and automate their IT services. Build an ITSM workflow managing incidents, service request, change and problem record in an intuitive ticketing system with 100% code-free configuration. Available on both cloud and on-prem versions, InvGate Service Desk is a secure and robust IT help desk ticketing system, flexible enough to meet other departments’ needs. Help your end users solve their problems with a smart Knowledge Base and request services from a fully branded self-service portal, third party team communication platforms or simply by e-mail. Automate your workflows to match tickets to the best solver and keep consistent response to repeating issues. Gain visibility of all tickets and your team’s work with its customizable dashboards and reports. InvGate Service Desk is integrated with InvGates Assets, allowing you to track assets and warranties from a single platform.	About BoldDesk BoldDesk is an efficient helpdesk software that offers outstanding customer support and self-service options through a user-friendly interface, automation tools, and extensive reporting, making it perfect for enhancing customer service operations.
Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary No key features associated with this application.	Summary No key features associated with this application.
	Pricing Starter $999.00 5 user(s) / year Included in plan: Ticket Management Knowledge Base Self-Service Portal SLAs Multi-Department Support	Pricing Scale Plan $25.00 3 agents per month, $300 billed yearly. Included in plan: Email ticketing Knowledge base Ticket auto assignment Custom views Canned response Custom SSL Custom domain Custom email templates Custom ticket status Growth Plan $50.00 3 agents per month, $600 billed yearly. Included in plan: All Scale features, plus: Live chat (Soon) WhatsApp (soon) CSAT Surveys Custom roles Agent signature Multilingual help desk Multilingual knowledge base SLA remainder &escalations Artificial intelligence add-on (beta) Enterprise Plan $75.00 3 agents per month ,$900, billed yearly Included in plan: Multibrand help desk Multibrand knowledge base Ticket Approvals Activity/task management Artificial intelligence add-on (beta) Add contacts to multiple contact groups
FAQs What are some applications this service is commonly used in tandem with? Shopify and Magento Trello and Jira Does this service integrate with any other apps? Facebook, and Twitter SurveyMonkey, Google Forms Does this service offer an API? No Who are the main user groups of this service? Enterprise Small Businesses Retail & Ecommerce Travel & Hospitality Education Healthcare Software & IT Manufacturing Does this service offer guides, tutorials and or customer support? Yes Does this service offer multi-user capability (e.g. teams)? Yes What is this service generally used for? Customer Support Help desk software online ticketing software omnichannel help desk software Help desk reports Help desk customization Email ticketing What platforms does this service support? Web-based	FAQs Does this service offer guides, tutorials and or customer support? Yes, in our blog https://blog.invgate.com/ What platforms does this service support? Cloud, SaaS, Web-Based Desktop - Mac Desktop - Windows Desktop - Linux On-Premise - Windows On-Premise - Linux Mobile - Android Mobile - iPhone Mobile - iPad Does this service integrate with any other apps? Yes, InvGate Insight What is this service generally used for? Ticket Management Knowledge Base Analytics & Dashboards Workflow Automation Who are the main user groups of this service? Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Desk to meet ITSM needs.	FAQs Does this service integrate with any other apps? Zapier JIRA Google Drive DropBox Salesforce Microsoft OneDrive Microsoft Teams Custome APPs Azure Devops Shopify MailChimp Microsoft Entra ID AI - copilot What is this service generally used for? Ticket Management Customer Support Communication and collaboration Knowledge Base Management Reporting and Analytics Automation and Workflow management Does this service offer guides, tutorials and or customer support? Yes Who are the main user groups of this service? Customer Support Teams It Support Teams Service Desk Teams Small and Medium-sized Businesses Enterprise Organizations Does this service offer an API? Yes What platforms does this service support? It is web based software. Does this service offer multi-user capability (e.g. teams)? Yes
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 83	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1.19k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses DeskXpand Personal Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Languages: English Regional Restrictions: No restrictions.	Other Who uses InvGate Service Desk SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English, Spanish, Portuguese Regional Restrictions: No restrictions.	Other Who uses BoldDesk Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English, Czech, French, German, Italian, Portuguese, Spanish, Finnish, Japanese, Swedish, Polish, Norwegian, Korean, Bulgarian, Danish, Greek, Hungarian, Malay, Dutch, Romanian, Russian, Turkish, Ukrainian, Vietnamese, Thai Regional Restrictions: No restrictions.