DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. If we were to describe DeskXpand in the simplest words, it is a robust and adaptable software that can scale to match your business requirements.
About Desk365
Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you deliver outstanding customer service through channels like Microsoft Teams, Email, Support Portal, Web Forms/Widgets and more.
Automate repetitive work and save time with Desk365’s intuitive, feature-rich web app that comes with a unified inbox to manage all your customer conversations. Desk365 works well both as an external customer facing helpdesk as well as an internal helpdesk to service employees and as an ITSM solution.
Desk365 is free for up to 3 active agents.
About BoldDesk
BoldDesk is an efficient helpdesk software that offers outstanding customer support and self-service options through a user-friendly interface, automation tools, and extensive reporting, making it perfect for enhancing customer service operations.
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
No key features associated with this application.
Summary
Have a unified inbox where all your customer support requests are present.
Apply powerful automations that can be configured during ticket creation and ticket updates.
Alert agents instantly for every ticketing action via push notifications.
Track agent's time spent on tickets.
Have Custom roles, including the ability to limit users by department.
Configure Custom email servers.
Create and share solution articles with ease using the Knowledge Base.
Manage ticket escalations with the help of SLAs.
Set-up Canned Responses, to respond quickly to routine requests.
Create Powerful reports to measure areas of improvement for your team.
Summary
No key features associated with this application.
Pricing
Scale Plan
$25.00
3 agents per month, $300 billed yearly.
Included in plan:
Email ticketing
Knowledge base
Ticket auto assignment
Custom views
Canned response
Custom SSL
Custom domain
Custom email templates
Custom ticket status
Growth Plan
$50.00
3 agents per month, $600 billed yearly.
Included in plan:
All Scale features, plus:
Live chat (Soon)
WhatsApp (soon)
CSAT Surveys
Custom roles
Agent signature
Multilingual help desk
Multilingual knowledge base
SLA remainder &escalations
Artificial intelligence add-on (beta)
Enterprise Plan
$75.00
3 agents per month ,$900, billed yearly
Included in plan:
Multibrand help desk
Multibrand knowledge base
Ticket Approvals
Activity/task management
Artificial intelligence add-on (beta)
Add contacts to multiple contact groups
FAQs
What are some applications this service is commonly used in tandem with?
Shopify and Magento
Trello and Jira
Does this service integrate with any other apps?
Facebook, and Twitter
SurveyMonkey, Google Forms
Does this service offer an API?
No
Who are the main user groups of this service?
Enterprise
Small Businesses
Retail & Ecommerce
Travel & Hospitality
Education
Healthcare
Software & IT
Manufacturing
Does this service offer guides, tutorials and or customer support?
Yes
Does this service offer multi-user capability (e.g. teams)?
Yes
What is this service generally used for?
Customer Support
Help desk software
online ticketing software
omnichannel help desk software
Help desk reports
Help desk customization
Email ticketing
What platforms does this service support?
Web-based
FAQs
Does this service offer an API?
Yes, Desk365 offers an API. With the Desk365 API, you'll be able to:
Retrieve all your Desk365 tickets
Create new tickets
Retrieve ticket details of a particular ticket, by providing it's ticket number
Update ticket properties and more.
FAQs
Does this service integrate with any other apps?
Zapier
JIRA
Google Drive
DropBox
Salesforce
Microsoft OneDrive
Microsoft Teams
Custome APPs
Azure Devops
Shopify
MailChimp
Microsoft Entra ID
AI - copilot
What is this service generally used for?
Ticket Management
Customer Support
Communication and collaboration
Knowledge Base Management
Reporting and Analytics
Automation and Workflow management
Does this service offer guides, tutorials and or customer support?
Yes
Who are the main user groups of this service?
Customer Support Teams
It Support Teams
Service Desk Teams
Small and Medium-sized Businesses
Enterprise Organizations
Does this service offer an API?
Yes
What platforms does this service support?
It is web based software.
Does this service offer multi-user capability (e.g. teams)?
We have a small team of dedicated Ticketing & Help Desk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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