DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. If we were to describe DeskXpand in the simplest words, it is a robust and adaptable software that can scale to match your business requirements.
About Awesome support
Awesome Support is a versatile, simple, affordable, integrated, and feature-rich support ticketing system plugin for WordPress. It meets all your help desk ticketing system requirements from beginner to advanced level. It provides the best helpdesk ticketing system experiment from a smart ticket submission with dozens of add-ons. Either you are a startup to a big corporation with many departments and need to route tickets, awesome support is the most suitable helpdesk plugin for you. It is a distinguished premium online ticketing system for WordPress like email support, smart assignment, and integration with other plugins i.e. Gravity forms and WooCommerce. It is the only helpdesk & support ticketing plugin that can match the feature set of a SAAS solution such as Zendesk or Help scout.
About BoldDesk
BoldDesk is an efficient helpdesk software that offers outstanding customer support and self-service options through a user-friendly interface, automation tools, and extensive reporting, making it perfect for enhancing customer service operations.
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
No key features associated with this application.
Summary
Unlimited Tickets (Free – Core)
Unlimited Agents (Free – Core)
Unlimited Users (Free – Core)
Unlimited Products (Free – Core)
Unlimited Departments (Free – Core)
Unlimited Tags (Free – Core)
Unlimited Custom Priorities (Free – Core)
Unlimited Channels (Free – Core)
Unlimited Custom Statuses and Labels (Premium – Custom Status)
Summary
No key features associated with this application.
Pricing
Standard
$149.00
1 user(s) / year
Included in plan:
Unlimited Tickets
Unlimited Agents
Unlimited Ticket History
Unlimited File Attachments
1 Year Support & Updates
Email Support
Private Notes
Instant Notifications
Canned Response
Mailchimp
Custom Status & Labels
Filestack
FAQ
PRO
$229.00
1 user(s) / year
Included in plan:
Unlimited Tickets
Unlimited Agents
Unlimited Ticket History
Unlimited File Attachments
1 Year Support & Updates
Email Support
Private Notes
Instant Notifications
Canned Response
Mailchimp
Custom Status & Labels
Filestack
FAQ
Automatic Ticket Close
Guest Tickets
WooCommerce
EDD
Report Widgets
Envato
ENTERPRISE
$289.00
1 user(s) / year
Included in plan:
Unlimited Tickets
Unlimited Agents
Unlimited Ticket History
Unlimited File Attachments
1 Year Support & Updates
Email Support
Private Notes
Instant Notifications
Canned Response
Mailchimp
Custom Status & Labels
Filestack
FAQ
Automatic Ticket Close
Guest Tickets
WooCommerce
EDD
Report Widgets
Envato
Private Credentials
Satisfaction Survey
Documentation
AGENCY
$409.00
1 user(s) / year
Included in plan:
Unlimited Tickets
Unlimited Agents
Unlimited Ticket History
Unlimited File Attachments
1 Year Support & Updates
Email Support
Private Notes
Instant Notifications
Canned Response
Mailchimp
Custom Status & Labels
Filestack
FAQ
Automatic Ticket Close
Guest Tickets
WooCommerce
EDD
Report Widgets
Envato
Private Credentials
Satisfaction Survey
Documentation
Smart Agent
Gravity Forms Bridge
Custom Fields
Powerpack & Productivity
Public Tickets
Advanced Reporting
Advanced Time Tracking
Smart Replies With AI Integration
Facebook Chat Bot
Rules Engine with Zapier Integration
Issue Tracking
Service Level Agreements
Company Profiles
Smart Ticket Submission
Pricing
Scale Plan
$25.00
3 agents per month, $300 billed yearly.
Included in plan:
Email ticketing
Knowledge base
Ticket auto assignment
Custom views
Canned response
Custom SSL
Custom domain
Custom email templates
Custom ticket status
Growth Plan
$50.00
3 agents per month, $600 billed yearly.
Included in plan:
All Scale features, plus:
Live chat (Soon)
WhatsApp (soon)
CSAT Surveys
Custom roles
Agent signature
Multilingual help desk
Multilingual knowledge base
SLA remainder &escalations
Artificial intelligence add-on (beta)
Enterprise Plan
$75.00
3 agents per month ,$900, billed yearly
Included in plan:
Multibrand help desk
Multibrand knowledge base
Ticket Approvals
Activity/task management
Artificial intelligence add-on (beta)
Add contacts to multiple contact groups
FAQs
What are some applications this service is commonly used in tandem with?
Shopify and Magento
Trello and Jira
Does this service integrate with any other apps?
Facebook, and Twitter
SurveyMonkey, Google Forms
Does this service offer an API?
No
Who are the main user groups of this service?
Enterprise
Small Businesses
Retail & Ecommerce
Travel & Hospitality
Education
Healthcare
Software & IT
Manufacturing
Does this service offer guides, tutorials and or customer support?
Yes
Does this service offer multi-user capability (e.g. teams)?
Yes
What is this service generally used for?
Customer Support
Help desk software
online ticketing software
omnichannel help desk software
Help desk reports
Help desk customization
Email ticketing
What platforms does this service support?
Web-based
FAQs
What platforms does this service support?
Awesome support is a plugin that can be used on WordPress, however, it can be integrated with some external services.
FAQs
Does this service integrate with any other apps?
Zapier
JIRA
Google Drive
DropBox
Salesforce
Microsoft OneDrive
Microsoft Teams
Custome APPs
Azure Devops
Shopify
MailChimp
Microsoft Entra ID
AI - copilot
What is this service generally used for?
Ticket Management
Customer Support
Communication and collaboration
Knowledge Base Management
Reporting and Analytics
Automation and Workflow management
Does this service offer guides, tutorials and or customer support?
Yes
Who are the main user groups of this service?
Customer Support Teams
It Support Teams
Service Desk Teams
Small and Medium-sized Businesses
Enterprise Organizations
Does this service offer an API?
Yes
What platforms does this service support?
It is web based software.
Does this service offer multi-user capability (e.g. teams)?
We have a small team of dedicated Ticketing & Help Desk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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