Compare Deskun vs Hubfly vs Vision Helpdesk

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Crozscore:

75%
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80%
36%
interest rising

Crozscore:

75%
what is this?
29%
interest rising

Crozscore:

81%
what is this?
92%
34%
interest rising
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Software Description:

Deskun is a solution for multichannel customer support and task management. It is an extension for Google Chrome and Yandex.Browser, integrated with Gmail and G Suite.
The service allows to combine different customer communication channels within a single interface:

  • Live chat on your website
  • Messengers: Facebook, WhatsApp, Twitter, Telegram, Viber, Skype, and Vk.com
  • E-mail

Deskun allows processing messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, collaborate with employees behind the scenes using notes, and much more within a given customer chat.
With Deskun, any message, inquiry or task won’t get lost and will always be in view.
Deskun is a Google Chrome extension. That makes it a compact solution with no additional software required.
Users get a 21 day free trial period with no functionality limitations. The Deskun pricing plan allows paying only for the required amount of agents (users) and channels. One support agent and one channel are available for free forever.

These features might be helpful to anyone working with Gmail. And Deskun pricing should make it very appealing to new entrepreneurs and young businesses.

Software Description:

Hubfly is a Digital Workplace enabler that is aimed at enhancing the efficiency of business enterprises through collaborative technology.
As an Intranet solution, it is a customizable platform powered by a suite of business applications which facilitate seamless communication, efficient collaboration and timely execution of tasks by your employees.

With Hubfly, your business is empowered with ready-to-use tools such as Time Sheets, Holiday Request, Service Request, Meeting Room Booking, Asset Management, Forms and much more that automate your day to day operations without having to rely on disparate systems outside Microsoft's Office 365 ecosystem.

Being SharePoint data security protocol compliant, you can be confident that your sensitive business data remains secure within your environment.

Hubfly keeps your Intranet evergreen and in sync with latest technological upgradations. What's more? It can be deployed within minutes. Just deploy, add content and go live!

Think Hubfly. Harness Efficiency.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Features:

  • Chat
  • External Integrations
  • Third-Party Plugins/Add-Ons
  • Task Scheduling/Tracking
  • Data Import
  • Project Management
  • Google Apps Integration
  • Dashboard
  • Notifications
  • Multi-User
  • Email Integration
  • API

Features:

  • Travel Management
  • Feedback Management
  • Data Export
  • Data Import
  • Employee Database
  • Vacation Calendar
  • Attendance Tracking
  • Timesheets
  • Chat
  • Email Integration
  • Data Visualization
  • Multi-User
  • File Transfer
  • File Sharing
  • Dashboard
  • Calendar Management
  • Notifications
  • Contact Management
  • Project Management

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Summary:

  • Integration of different communication channels: email, live chat, Facebook, WhatsApp, Twitter, Viber, Skype, Telegram

  • Installation in 2 clicks

  • Flexible pricing: you pay only for agents and channels you use

  • Seamless Gmail and G Suite integration

  • Free and unlimited Gmail features: Send later, Mailtracking, Snooze and Templates

Summary:

    No key features associated with this application.

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Free

Free
Included in plan:
  • All Deskun feature, 1 agent, 1 channel

Extra agent

$2.99
1 user(s) / month
Included in plan:
  • All Deskun features, 1 extra agent

Extra channel

$1.99
1 user(s) / month
Included in plan:
  • All Deskun features, 1 extra channel

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Deskun offers documentation, video tutorials and customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Gmail, G Suite, WhatsApp, Facebook, Twitter, Skype, Viber, Telegram.

  • What is this service generally used for?
  • Deskun is used for:
    * Multichannel customer support
    * Email customer support
    * Task management
    * Gmail features for productivity

  • What are some applications this service is commonly used in tandem with?
  • Gmail, G Suite, Google Docs.

  • What platforms does this service support?
  • Deskun works on desktops via installed extension for Google Chrome or Yandex.Browser.

  • Who are the main user groups of this service?
  • Small and medium businesses worldwide, startups, freelance entrepreneurs.

  • Does this service offer an API?
  • Yes.

FAQs:

    Who are the main user groups of this service?
  • CEO's/CTO's, Project Managers, Product Managers, Marketing Team and all end users involved in any phase of Project Delivery.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What is this service generally used for?
  • SharePoint is built as an Intranet to make work collaboration easy. We have built Hubfly sweetspots on top of SharePoint making it even more engaging and efficient.

  • What platforms does this service support?
  • Since this is a webapp, it can be accessed from within a browser irrespective of the device, OS etc. Also we have a native Mobile App to give mobile users a great user experience.

  • Does this service offer an API?
  • NO

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a good number of blogposts, articles, whitepapers, casestudies, How To videos that will help with getting familiar with our product. You can have a look at www.hubfly.com/blog for more details

  • Does this service integrate with any other apps?
  • It can be integrated with external apps that provide an API. This comes in handy when there is a requirement to communicate with the existing Leave Management, Financial systems etc.

  • What are some applications this service is commonly used in tandem with?
  • Office 365 Tools, SharePoint Online

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

Publisher:

Founded:
-
Based in:
Saint-Petersburg
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
Followers:

Other:

Who uses Deskun
  • Freelance
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
Languages:
Dutch, Russian, English
Regional Restrictions:
No restrictions.

Other:

Who uses Hubfly
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
French, Dutch, Polish, Turkish, Italian, Russian, Spanish, English, Portuguese
Regional Restrictions:
No restrictions.
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