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About Deskun

Deskun is a solution for multichannel customer support and task management. It is an extension for Google Chrome and Yandex.Browser, integrated with Gmail and G Suite.
The service allows to combine different customer communication channels within a single interface:

  • Live chat on your website
  • Messengers: Facebook, WhatsApp, Twitter, Telegram, Viber, Skype, and Vk.com
  • E-mail

Deskun allows processing messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, collaborate with employees behind the scenes using notes, and much more within a given customer chat.
With Deskun, any message, inquiry or task won’t get lost and will always be in view.
Deskun is a Google Chrome extension. That makes it a compact solution with no additional software required.
Users get a 21 day free trial period with no functionality limitations. The Deskun pricing plan allows paying only for the required amount of agents (users) and channels. One support agent and one channel are available for free forever.

These features might be helpful to anyone working with Gmail. And Deskun pricing should make it very appealing to new entrepreneurs and young businesses.

About bpm'online service

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe

About Accelo

If you want to grow your business, you need a system, not a collection of tools. Accelo makes it easy to manage all of your client work, from prospect to payment, and everything in between. With powerful features like automatic email capture, automated time sheets and intelligent business processes that alert you if things are going off track so you can forecast the future and make sure you never get lost. Accelo allows you to focus on more important things (like growing your business) and gives you more time to do the work that you and your clients love. Try it now for free!

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Billing/Invoicing
  • Budgeting
  • Data Export
  • Data Import
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Task Scheduling/Tracking
  • Time Management
  • Resource Management

Summary

  • Integration of different communication channels: email, live chat, Facebook, WhatsApp, Twitter, Viber, Skype, Telegram

  • Installation in 2 clicks

  • Flexible pricing: you pay only for agents and channels you use

  • Seamless Gmail and G Suite integration

  • Free and unlimited Gmail features: Send later, Mailtracking, Snooze and Templates

Summary

    No key features associated with this application.

Summary

  • It's the cloud, it's automation, it's machine learning, it's accelerating your business; it's Accelo.

  • Manage your entire business from one simple place.

  • From prospect to payment, automate your processes and gain the visibility you need to grow your business.

Pricing

Free

Free
Included in plan:
  • All Deskun feature, 1 agent, 1 channel

Extra agent

$2.99
1 user(s) / month
Included in plan:
  • All Deskun features, 1 extra agent

Extra channel

$1.99
1 user(s) / month
Included in plan:
  • All Deskun features, 1 extra channel

Pricing

service enterprise

$50.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

$35.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

Pricing

Plus

$19.00
1 user(s) / month
Included in plan:
  • Smart CRM & Email Tracking
  • Sales Tracking
  • Email Campaigns
  • Tasks, Notes & Attachments
  • Client Portal
  • Quotes

Premium

$39.00
1 user(s) / month
Included in plan:
  • Smart CRM & Email Tracking
  • Sales Tracking
  • Email Campaigns
  • Tasks, Notes & Attachments
  • Client Portal
  • Quotes
  • Unlimited Custom Sales Types
  • Customized Business Processes
  • Automated Triggers & Notifications
  • Team Scheduling
  • Retainer Management

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Deskun offers documentation, video tutorials and customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Gmail, G Suite, WhatsApp, Facebook, Twitter, Skype, Viber, Telegram.

  • What is this service generally used for?
  • Deskun is used for:
    * Multichannel customer support
    * Email customer support
    * Task management
    * Gmail features for productivity

  • What are some applications this service is commonly used in tandem with?
  • Gmail, G Suite, Google Docs.

  • What platforms does this service support?
  • Deskun works on desktops via installed extension for Google Chrome or Yandex.Browser.

  • Who are the main user groups of this service?
  • Small and medium businesses worldwide, startups, freelance entrepreneurs.

  • Does this service offer an API?
  • Yes.

FAQs

    What is this service generally used for?
  • Leverage built-in processes

    Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
    Manage omnichannel communications

    Personalize communications with your clients using bpm’online service.

    Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

    Engaging interface that users love

    Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

  • Does this service offer multi-user capability (e.g. teams)?
  • Software offers multi-user capability.

  • What are some applications this service is commonly used in tandem with?
  • Twitter,
    Facebook,
    Google Contacts and Calendars,
    LDAP,
    IMAP,
    MS Exchange,
    Google Maps,
    OpenStreetMap,
    MailChimp / Mandrill

  • Does this service offer guides, tutorials and or customer support?
  • Support:

    Phone support
    Knowledge base
    Customer success management
    Academy
    Community
    ITIL/ITSM

  • Does this service offer an API?
  • Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

  • Who are the main user groups of this service?
  • Enterprises
    Mid-size companies
    Startups
    Small companies

  • What platforms does this service support?
  • Platforms: Android, iOS, Mac, Windows, Web-based.

FAQs

    Does this service offer an API?
  • Accelo offers an API with a community of clients tinkering away on our platform.

  • What are some applications this service is commonly used in tandem with?
  • Accelo is normally used in tandem with Marketing Automation platforms such as HubSpot.

  • What platforms does this service support?
  • Accelo is web-based and can be accessed by any web browser along with native mobile apps on iOS and Android.

  • Who are the main user groups of this service?
  • Accelo's main user groups are Professional Service oriented businesses.

  • What is this service generally used for?
  • Accelo is generally used to manage workflow from prospect to payment.

  • Does this service integrate with any other apps?
  • Accelo offers integration with: G Suite, Office 365, Xero, QuickBooks, Saasu, Salesforce.com, Twitter, Campaign Monitor, MailChimp, Jira, Stripe, Authorize.Net, MAXfocus, Kaseya Network Monitor, Continuum, PayPal, Zapier, HubSpot, Slack, typeform.com, Eventbrite, Intercom, Airtable, and Wufoo.

  • Does this service offer multi-user capability (e.g. teams)?
  • Accelo is solution built for teams with a focus on collaboration and visibility.

  • Does this service offer guides, tutorials and or customer support?
  • Accelo offers a robust user guide, and a very active sales and success team who are available around the clock to provide a better look at our solution or provide support.

Vendor Information

Founded:
-
Based in:
Saint-Petersburg
Employees:
11-50
Likes:
Followers:
34

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Deskun
  • Freelance
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
Languages:
English, Russian, Dutch
Regional Restrictions:
No restrictions.

Other

Who uses bpm'online service
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German
Regional Restrictions:
No restrictions.

Other

Who uses Accelo
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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