Compare Desk365 vs Yorodesk

Desk365 0 Ticketing & Help Desk	Yorodesk 12 Ticketing & Help Desk
View Listing	View Listing
Crozscore 54% what is this? Press Buzz: 21% User Trend: interest falling	Crozscore 81% what is this? User Happiness: 94% Press Buzz: 37% User Trend: interest falling

About Desk365 Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you deliver outstanding customer service through channels like Microsoft Teams, Email, Support Portal, Web Forms/Widgets and more. Automate repetitive work and save time with Desk365’s intuitive, feature-rich web app that comes with a unified inbox to manage all your customer conversations. Desk365 works well both as an external customer facing helpdesk as well as an internal helpdesk to service employees and as an ITSM solution. Desk365 is free for up to 3 active agents.	About Yorodesk Yorodesk software is the name given to a software program used in companies to manage customer service. Helpdesk software has been around for some time now, and many companies use it to handle complex issues without increasing their workload. It can benefit businesses because they can spend more time on other important things while still providing excellent customer service.
Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Have a unified inbox where all your customer support requests are present. Apply powerful automations that can be configured during ticket creation and ticket updates. Alert agents instantly for every ticketing action via push notifications. Track agent's time spent on tickets. Have Custom roles, including the ability to limit users by department. Configure Custom email servers. Create and share solution articles with ease using the Knowledge Base. Manage ticket escalations with the help of SLAs. Set-up Canned Responses, to respond quickly to routine requests. Create Powerful reports to measure areas of improvement for your team.	Summary No key features associated with this application.

FAQs Does this service offer an API? Yes, Desk365 offers an API. With the Desk365 API, you'll be able to: Retrieve all your Desk365 tickets Create new tickets Retrieve ticket details of a particular ticket, by providing it's ticket number Update ticket properties and more.	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 48	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Desk365 Startups SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Yorodesk Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: Android Languages: English Regional Restrictions: No restrictions.