Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you deliver outstanding customer service through channels like Microsoft Teams, Email, Support Portal, Web Forms/Widgets and more.
Automate repetitive work and save time with Desk365’s intuitive, feature-rich web app that comes with a unified inbox to manage all your customer conversations. Desk365 works well both as an external customer facing helpdesk as well as an internal helpdesk to service employees and as an ITSM solution.
Desk365 is free for up to 3 active agents.
About Utilocate
Utilocate is a complete Locate Management Software which includes auto-emailing, auto-faxing, 360 response, Office Clears, full documentation, sketching, map corrections, JPEG management, integrated text notification system, mapping and an integrated app for mobile users. We continue to develop UtiLocate and improve the user experience so that you can record locates and manage them with ease. UtiLocate is aligned with Canadian Best Practices.
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Have a unified inbox where all your customer support requests are present.
Apply powerful automations that can be configured during ticket creation and ticket updates.
Alert agents instantly for every ticketing action via push notifications.
Track agent's time spent on tickets.
Have Custom roles, including the ability to limit users by department.
Configure Custom email servers.
Create and share solution articles with ease using the Knowledge Base.
Manage ticket escalations with the help of SLAs.
Set-up Canned Responses, to respond quickly to routine requests.
Create Powerful reports to measure areas of improvement for your team.
Summary
damage prevention
risk management
ESRI & Google map integration
Asset protection
Utility locate sketches
FAQs
Does this service offer an API?
Yes, Desk365 offers an API. With the Desk365 API, you'll be able to:
Retrieve all your Desk365 tickets
Create new tickets
Retrieve ticket details of a particular ticket, by providing it's ticket number
Update ticket properties and more.
FAQs
Does this service offer multi-user capability (e.g. teams)?
yes
Does this service integrate with any other apps?
ESRI, Google Maps, NetSuite, Monday.com, Hubspot, GIS, Xero
Who are the main user groups of this service?
Utility owners, locate service providers, municipalities, local government & excavators
What is this service generally used for?
Utilocate is used by locators to record and manage all the data that they need to send to 811 or One Call to complete a locate. Office and dispatch users can manage scheduling and routing etc too
We have a small team of dedicated Ticketing & Help Desk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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