Compare Desk365 vs Teamwork Desk vs Simplydesk

Desk365 0 Ticketing & Help Desk	Teamwork Desk 78 Support & Helpdesk	Simplydesk 4 Ticketing & Help Desk
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Crozscore 54% what is this? Press Buzz: 21% User Trend: interest falling	Crozscore 85% what is this? User Happiness: 79% Press Buzz: 54% User Trend: no significant changes	Crozscore 67% what is this? User Happiness: 92% Press Buzz: 34% User Trend: interest falling
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About Desk365 Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you deliver outstanding customer service through channels like Microsoft Teams, Email, Support Portal, Web Forms/Widgets and more. Automate repetitive work and save time with Desk365’s intuitive, feature-rich web app that comes with a unified inbox to manage all your customer conversations. Desk365 works well both as an external customer facing helpdesk as well as an internal helpdesk to service employees and as an ITSM solution. Desk365 is free for up to 3 active agents.	About Teamwork Desk We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.	About Simplydesk Simplydesk: a simple, efficient and reliable Helpdesk and IT asset management solution Simplydesk is an essential tool for IT department, SSII, IT software publisher and internal and external customer services. The Simplydesk solution makes the work of support teams more fluid and homogeneous to manage tickets, incidents and complaints. The helpdesk module is available in a simple and advanced version. The solution is available in saas and on-premise mode. Simplydesk brings you visibility and control of IT assets. It allows you to optimize the use of goods, reduce costs and provide better quality of service. Manage your IT assets throughout their lifecycle Explore all your IT assets Discover the IT resources used in your business with SimplyAsset. The solution supports both hardware and software, virtual or physical assets, on-premises or in the cloud. For each asset, Simplydesk contains business information such as product, item, supply and maintenance contracts and costs; technical data such as type of asset, inventory number and tickets relating to the incident, problem or change management; and organizational data, including who is responsible for each asset or who uses the asset. For IT asset inventory, SimplyScan supports you with the initial discovery, inventory, and then ongoing comparison of your target and actual data for all hardware components and software licenses in your IT infrastructure. This gives you a complete and detailed IT inventory that you can use in various processes and modules.
Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Have a unified inbox where all your customer support requests are present. Apply powerful automations that can be configured during ticket creation and ticket updates. Alert agents instantly for every ticketing action via push notifications. Track agent's time spent on tickets. Have Custom roles, including the ability to limit users by department. Configure Custom email servers. Create and share solution articles with ease using the Knowledge Base. Manage ticket escalations with the help of SLAs. Set-up Canned Responses, to respond quickly to routine requests. Create Powerful reports to measure areas of improvement for your team.	Summary Ticket management Ticket automation Training wheels Canned responses Teamwork integration	Summary No key features associated with this application.
	Pricing Basic $7.00 1 user(s) / month Included in plan: Pay per agent - fixed cost Unlimited agents Unlimited inboxes Smart inboxes Access, embeddable contact form Pro $13.00 1 user(s) / month Included in plan: Reporting Time tracking Automated triggers Customer portal Add unlimited part-time agents Unlimited inboxes Smart inboxes Access, embeddable contact form Premium $25.00 1 user(s) / month Included in plan: Customer happiness ratings Custom fields Full reporting Companies
FAQs Does this service offer an API? Yes, Desk365 offers an API. With the Desk365 API, you'll be able to: Retrieve all your Desk365 tickets Create new tickets Retrieve ticket details of a particular ticket, by providing it's ticket number Update ticket properties and more.	FAQs Does this service integrate with any other apps? Yes, see a full list of integrations on our website. Does this service offer guides, tutorials and or customer support? Help Docs - on our website Videos - on YouTube, user TeamworkPM 24/7 email support Does this service offer multi-user capability (e.g. teams)? Yes - more information on our website. Does this service offer an API? Yes - more information on our website. What platforms does this service support? Web iOS Android What are some applications this service is commonly used in tandem with? Teamwork Projects Teamwork Chat Who are the main user groups of this service? Marketing teams Software teams Web Design teams Agencies Startups What is this service generally used for? Managing customer support.	FAQs Who are the main user groups of this service? Software editor Customer services It department IT service provider Does this service offer an API? Yes Does this service integrate with any other apps? Yes Does this service offer guides, tutorials and or customer support? Yes What platforms does this service support? All What are some applications this service is commonly used in tandem with? teamviwer What is this service generally used for? ticketing, it inventory, it management Does this service offer multi-user capability (e.g. teams)? Yes
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 48	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 12.4k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 73
Other Who uses Desk365 Startups SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Teamwork Desk Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Simplydesk Startups Enterprises Desktop Platforms: Web App Languages: French, Italian, English, Arabic Regional Restrictions: No restrictions.