Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you deliver outstanding customer service through channels like Microsoft Teams, Email, Support Portal, Web Forms/Widgets and more.
Automate repetitive work and save time with Desk365’s intuitive, feature-rich web app that comes with a unified inbox to manage all your customer conversations. Desk365 works well both as an external customer facing helpdesk as well as an internal helpdesk to service employees and as an ITSM solution.
Desk365 is free for up to 3 active agents.
About Simplydesk
Simplydesk: a simple, efficient and reliable Helpdesk and IT asset management solution
Simplydesk is an essential tool for IT department, SSII, IT software publisher and internal and external customer services.
The Simplydesk solution makes the work of support teams more fluid and homogeneous to manage tickets, incidents and complaints. The helpdesk module is available in a simple and advanced version. The solution is available in saas and on-premise mode.
Simplydesk brings you visibility and control of IT assets.
It allows you to optimize the use of goods, reduce costs and provide better quality of service.
Manage your IT assets throughout their lifecycle
Explore all your IT assets
Discover the IT resources used in your business with SimplyAsset.
The solution supports both hardware and software, virtual or physical assets, on-premises or in the cloud.
For each asset, Simplydesk contains business information such as product, item, supply and maintenance contracts and costs; technical data such as type of asset, inventory number and tickets relating to the incident, problem or change management; and organizational data, including who is responsible for each asset or who uses the asset.
For IT asset inventory, SimplyScan supports you with the initial discovery, inventory, and then ongoing comparison of your target and actual data for all hardware components and software licenses in your IT infrastructure. This gives you a complete and detailed IT inventory that you can use in various processes and modules.
About Pulsedesk
A multichannel helpdesk system for receiving and managing customer requests in a single window with an artificial intelligence module.
* The system helps to automate and to speed up the processing of customer requests so that it requires minimal time and effort.
* The helpdesk is easily customizable, so any business can adjust it to its needs.
* Analytics tools make the work of operators more transparent and efficient.
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Have a unified inbox where all your customer support requests are present.
Apply powerful automations that can be configured during ticket creation and ticket updates.
Alert agents instantly for every ticketing action via push notifications.
Track agent's time spent on tickets.
Have Custom roles, including the ability to limit users by department.
Configure Custom email servers.
Create and share solution articles with ease using the Knowledge Base.
Manage ticket escalations with the help of SLAs.
Set-up Canned Responses, to respond quickly to routine requests.
Create Powerful reports to measure areas of improvement for your team.
Summary
No key features associated with this application.
Summary
No key features associated with this application.
FAQs
Does this service offer an API?
Yes, Desk365 offers an API. With the Desk365 API, you'll be able to:
Retrieve all your Desk365 tickets
Create new tickets
Retrieve ticket details of a particular ticket, by providing it's ticket number
Update ticket properties and more.
FAQs
Who are the main user groups of this service?
Software editor
Customer services
It department
IT service provider
Does this service offer an API?
Yes
Does this service integrate with any other apps?
Yes
Does this service offer guides, tutorials and or customer support?
Yes
What platforms does this service support?
All
What are some applications this service is commonly used in tandem with?
teamviwer
What is this service generally used for?
ticketing, it inventory, it management
Does this service offer multi-user capability (e.g. teams)?
Yes
FAQs
What is this service generally used for?
to improve customers experience
What are some applications this service is commonly used in tandem with?
Bitrix24, salesforce
Does this service offer guides, tutorials and or customer support?
yes
Does this service offer multi-user capability (e.g. teams)?
We have a small team of dedicated Ticketing & Help Desk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
view 1 more
