Compare Desk365 vs Pulsedesk

Desk365 0 Ticketing & Help Desk	Pulsedesk 1 Ticketing & Help Desk
View Listing	View Listing
Crozscore 54% what is this? Press Buzz: 21% User Trend: interest falling	Crozscore 60% what is this? User Happiness: 100% Press Buzz: 16% User Trend: interest falling
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About Desk365 Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you deliver outstanding customer service through channels like Microsoft Teams, Email, Support Portal, Web Forms/Widgets and more. Automate repetitive work and save time with Desk365’s intuitive, feature-rich web app that comes with a unified inbox to manage all your customer conversations. Desk365 works well both as an external customer facing helpdesk as well as an internal helpdesk to service employees and as an ITSM solution. Desk365 is free for up to 3 active agents.	About Pulsedesk A multichannel helpdesk system for receiving and managing customer requests in a single window with an artificial intelligence module. * The system helps to automate and to speed up the processing of customer requests so that it requires minimal time and effort. * The helpdesk is easily customizable, so any business can adjust it to its needs. * Analytics tools make the work of operators more transparent and efficient.
Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Have a unified inbox where all your customer support requests are present. Apply powerful automations that can be configured during ticket creation and ticket updates. Alert agents instantly for every ticketing action via push notifications. Track agent's time spent on tickets. Have Custom roles, including the ability to limit users by department. Configure Custom email servers. Create and share solution articles with ease using the Knowledge Base. Manage ticket escalations with the help of SLAs. Set-up Canned Responses, to respond quickly to routine requests. Create Powerful reports to measure areas of improvement for your team.	Summary No key features associated with this application.

FAQs Does this service offer an API? Yes, Desk365 offers an API. With the Desk365 API, you'll be able to: Retrieve all your Desk365 tickets Create new tickets Retrieve ticket details of a particular ticket, by providing it's ticket number Update ticket properties and more.	FAQs What is this service generally used for? to improve customers experience What are some applications this service is commonly used in tandem with? Bitrix24, salesforce Does this service offer guides, tutorials and or customer support? yes Does this service offer multi-user capability (e.g. teams)? yes Does this service offer an API? yes Who are the main user groups of this service? Any company with customer support
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 48	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Desk365 Startups SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Pulsedesk Freelance Startups SMEs Agencies Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English, Italian, Portuguese, Slovak, Russian Regional Restrictions: No restrictions.