Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you deliver outstanding customer service through channels like Microsoft Teams, Email, Support Portal, Web Forms/Widgets and more.
Automate repetitive work and save time with Desk365’s intuitive, feature-rich web app that comes with a unified inbox to manage all your customer conversations. Desk365 works well both as an external customer facing helpdesk as well as an internal helpdesk to service employees and as an ITSM solution.
Desk365 is free for up to 3 active agents.
About Eventbrite
Eventbrite provides cost-effective event management software to help businesses organize and sell tickets to events online-while helping people discover events that fuel their passions. From backyard barbecues to classes to conferences to world-renowned film and music festivals, Eventbrite houses events of all shapes and sizes. As one of today's leading event management platforms, Eventbrite delivers innovative technology and low fees-and if your event is free, so is Eventbrite.
About Simplydesk
Simplydesk: a simple, efficient and reliable Helpdesk and IT asset management solution
Simplydesk is an essential tool for IT department, SSII, IT software publisher and internal and external customer services.
The Simplydesk solution makes the work of support teams more fluid and homogeneous to manage tickets, incidents and complaints. The helpdesk module is available in a simple and advanced version. The solution is available in saas and on-premise mode.
Simplydesk brings you visibility and control of IT assets.
It allows you to optimize the use of goods, reduce costs and provide better quality of service.
Manage your IT assets throughout their lifecycle
Explore all your IT assets
Discover the IT resources used in your business with SimplyAsset.
The solution supports both hardware and software, virtual or physical assets, on-premises or in the cloud.
For each asset, Simplydesk contains business information such as product, item, supply and maintenance contracts and costs; technical data such as type of asset, inventory number and tickets relating to the incident, problem or change management; and organizational data, including who is responsible for each asset or who uses the asset.
For IT asset inventory, SimplyScan supports you with the initial discovery, inventory, and then ongoing comparison of your target and actual data for all hardware components and software licenses in your IT infrastructure. This gives you a complete and detailed IT inventory that you can use in various processes and modules.
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Accounts Payable
Accounts Receivable
API
Audience Targeting
Budgeting
Calendar Management
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Expense Tracking
External Integrations
Forecasting
General Account Ledger
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Project Management
Scheduling
Social-Media Integration
Supplier Management
Third-Party Plugins/Add-Ons
Travel Management
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Have a unified inbox where all your customer support requests are present.
Apply powerful automations that can be configured during ticket creation and ticket updates.
Alert agents instantly for every ticketing action via push notifications.
Track agent's time spent on tickets.
Have Custom roles, including the ability to limit users by department.
Configure Custom email servers.
Create and share solution articles with ease using the Knowledge Base.
Manage ticket escalations with the help of SLAs.
Set-up Canned Responses, to respond quickly to routine requests.
Create Powerful reports to measure areas of improvement for your team.
Summary
Event registration and ticketing
Group registration
Recurring events
Automated reminders
Private events
Event design listing
Speaker profiles
Reserved seating
Custom venue maps
Fundraising and crowdfunding
Summary
No key features associated with this application.
Pricing
Essentials
$0.99
/ paid ticket
Included in plan:
1% Free for free tickets
One ticket type (ex. "General Admission")
Ticketing & registration essentials
Organizer mobile app
Listing on Eventbrite and partner sites
Online Help Center
Professional
$1.99
/ paid ticket
Included in plan:
2.5% Free for free tickets
Unlimited ticket types
Ticket sales on your own site
Customizable checkout forms
Detailed sales analytics
Payouts before your event
Reserved seating
Phone, chat, and email support
FAQs
Does this service offer an API?
Yes, Desk365 offers an API. With the Desk365 API, you'll be able to:
Retrieve all your Desk365 tickets
Create new tickets
Retrieve ticket details of a particular ticket, by providing it's ticket number
Update ticket properties and more.
FAQs
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with CRM and marketing applications.
We have a small team of dedicated Ticketing & Help Desk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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