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Desk365 screenshot Spiceworks Help Desk screenshot DeskXpand screenshot view 2 more

About Desk365

Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you deliver outstanding customer service through channels like Microsoft Teams, Email, Support Portal, Web Forms/Widgets and more.

Automate repetitive work and save time with Desk365’s intuitive, feature-rich web app that comes with a unified inbox to manage all your customer conversations. Desk365 works well both as an external customer facing helpdesk as well as an internal helpdesk to service employees and as an ITSM solution.

Desk365 is free for up to 3 active agents.

About Spiceworks Help Desk

The main purpose of Spiceworks software is to connect IT professionals with other IT-related users via direct interaction channel. Experts and systems administrators provide their opinions, manage support tickets from clients, track agent's’ performance, or track abrupt changes occurring in the network.

The Spiceworks software can be either cloud-based or installed and is completely free. The ticket service is without any limitations, users are given self-service portal for tickets submitting, and there is also centralized knowledge base from where users can get information on periodical or regular requests. Another useful feature of this platform is the team management dashboard that is used for essential productivity metrics.

The setup of Spiceworks software is easy and fast, with no waste of time for users. IT administrators can also manage tickets, assign tasks to team members, respond to requests, track their time, and more from their mobile devices with Android and iOS native apps.

About DeskXpand

DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. If we were to describe DeskXpand in the simplest words, it is a robust and adaptable software that can scale to match your business requirements.

Features

  • Analytics
  • API
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • Have a unified inbox where all your customer support requests are present.

  • Apply powerful automations that can be configured during ticket creation and ticket updates.

  • Alert agents instantly for every ticketing action via push notifications.

  • Track agent's time spent on tickets.

  • Have Custom roles, including the ability to limit users by department.

  • Configure Custom email servers.

  • Create and share solution articles with ease using the Knowledge Base.

  • Manage ticket escalations with the help of SLAs.

  • Set-up Canned Responses, to respond quickly to routine requests.

  • Create Powerful reports to measure areas of improvement for your team.

Summary

  • Tickets & Tasks

  • Team Management

  • User Self-service

  • IT Asset Management

  • 150+ Add‐on Apps

  • Ticket Collaboration

  • Multi‐site Support

  • Active Directory

  • Knowledge Base

Summary

    No key features associated with this application.

Pricing

Free Plan

Free
Included in plan:
  • Unlimited Tickets
  • Unlimited Devices
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Technicians
  • Premium Support
  • IT Community with Millions of IT Pros

FAQs

    Does this service offer an API?
  • Yes, Desk365 offers an API. With the Desk365 API, you'll be able to:

    • Retrieve all your Desk365 tickets
    • Create new tickets
    • Retrieve ticket details of a particular ticket, by providing it's ticket number
    • Update ticket properties and more.

FAQs

    Does this service integrate with any other apps?
  • Integrations: Teamviewer, LogMeIn Rescue, AlienVault, Customer Thermometer, Cherwell Support, Evernote, NetFlow, or OneLogin.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Knowledge Base, Community Support, Tutorials, and Webinars.

  • What is this service generally used for?
  • This service is generally used as Help Desk solution.

  • What platforms does this service support?
  • Spiceworks can be either cloud-based or installed. System requirements are: Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012 R2.

  • Does this service offer an API?
  • Yes, it offers an API.

  • Who are the main user groups of this service?
  • Main users of Spiceworks Help Desk are system Administrators and IT managers or directors and MSPs who provide IT services for businesses.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

FAQs

    What are some applications this service is commonly used in tandem with?
  • Shopify and Magento
    Trello and Jira

  • Does this service integrate with any other apps?
  • Facebook, and Twitter
    SurveyMonkey, Google Forms

  • Does this service offer an API?
  • No

  • Who are the main user groups of this service?
  • Enterprise
    Small Businesses
    Retail & Ecommerce
    Travel & Hospitality
    Education
    Healthcare
    Software & IT
    Manufacturing

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What is this service generally used for?
  • Customer Support
    Help desk software
    online ticketing software
    omnichannel help desk software
    Help desk reports
    Help desk customization
    Email ticketing

  • What platforms does this service support?
  • Web-based

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:
48

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
33.8k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
83

Other

Who uses Desk365
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Spiceworks Help Desk
  • SMEs
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses DeskXpand
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
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