Compare Desk365

About Desk365

Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you deliver outstanding customer service through channels like Microsoft Teams, Email, Support Portal, Web Forms/Widgets and more.

Automate repetitive work and save time with Desk365’s intuitive, feature-rich web app that comes with a unified inbox to manage all your customer conversations. Desk365 works well both as an external customer facing helpdesk as well as an internal helpdesk to service employees and as an ITSM solution.

Desk365 is free for up to 3 active agents.

Features

• Analytics
• API
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• Have a unified inbox where all your customer support requests are present.

• Apply powerful automations that can be configured during ticket creation and ticket updates.

• Alert agents instantly for every ticketing action via push notifications.

• Track agent's time spent on tickets.

• Have Custom roles, including the ability to limit users by department.

• Configure Custom email servers.

• Create and share solution articles with ease using the Knowledge Base.

• Manage ticket escalations with the help of SLAs.

• Set-up Canned Responses, to respond quickly to routine requests.

• Create Powerful reports to measure areas of improvement for your team.

FAQs

Does this service offer an API?

• Yes, Desk365 offers an API. With the Desk365 API, you'll be able to:

  • Retrieve all your Desk365 tickets
  • Create new tickets
  • Retrieve ticket details of a particular ticket, by providing it's ticket number
  • Update ticket properties and more.

Vendor Information

Other

• Startups
• SMEs
• Enterprises

• Web App