Compare Desk.com vs TeamSupport vs SysAid

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93%
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55%
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Crozscore:

89%
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90%
39%
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83%
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45%
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Desk.com screenshot view 2 more TeamSupport screenshot view 4 more SysAid screenshot view 5 more

Software Description:

Grow your business, not your support queue.

Desk.com is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Desk.com allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Desk.com, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Software Description:

This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.

Software Description:

SysAid is Help Desk solution developed for large businesses across many industries. The software is available in both cloud-based and local versions, compatible with Window and MacOS operating systems. Mobile apps are available for Android and iOS devices.

SysAid provides IT specialists flexible solutions, that can be customized to suit specific organizational requirements. Features include automation tools, ticket management, IT asset management, self-service, chat, password reset, mobile apps, industry benchmarking, and more.

This software is the ideal combination of help desk and asset management, providing numerous benefits to its users. It enables administrators to control all tasks in one platform, so they can deliver effective support. SysAid serves over 10,000 customers in 140 countries.

Features:

  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features:

  • API
  • Chat
  • CRM Integration
  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Feedback Management
  • Analytics
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Third-Party Plugins/Add-Ons
  • Scheduling
  • Calendar Management
  • Notifications
  • Google Apps Integration
  • Multi-User
  • Data Export
  • Data Import
  • Data Visualization
  • Dashboard
  • Email Integration
  • External Integrations

Summary:

  • Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

  • Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

  • Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

  • Help customers to help themselves with a self-service site built through Desk.com

Summary:

  • Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.

  • Ticket Management: Includes easy to use features like reminders, and customizable automations.

  • Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.

  • Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.

  • Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.

  • Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!

Summary:

  • Help Desk

  • Asset Management

  • Change Management

  • Problem Management

  • ITSM ITIL-Based Solution

  • Mobile and Tablet Apps

  • Bar Code Scanning and Auditing

  • 3rd-Party Integrations

  • SLA Management

  • Escalation Rules and Email Routing

Pricing:

  • Credit card required: N/A
  • Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
    Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Main users of TeamSupport are B2B software and technology companies with support and product teams.

  • What is this service generally used for?
  • It is generally used as a B2B customer support tool.

  • What platforms does this service support?
  • This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.

  • Does this service integrate with any other apps?
  • TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: Customer Portal, Knowledge Base, Trouble Ticket Submission, Online Documentation.

FAQs:

    Does this service offer an API?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • Integrations available: Sage 50c, JIRA Software, OneLogin, Nagios XI, Trello, Microsoft Office 365, G Suite, TeamViewer, Salesforce App Cloud, Slack, QuickBooks, Asterisk, SAP.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it offers multi-user capability.

  • What is this service generally used for?
  • This is Help Desk software.

  • Who are the main user groups of this service?
  • Main users of SysAid are large businesses.

  • What platforms does this service support?
  • SysAid is offered in both cloud-based and installed desktop version. There are also mobile apps for Android and iOS devices.

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
51-200
Likes:
42.8k
Followers:
0

Publisher:

Founded:
2008
Based in:
Dallas
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Desk.com
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses SysAid
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Italian, Russian, French, Hebrew, Chinese, Portuguese, Japanese, Spanish, English, German
Regional Restrictions:
No restrictions.
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