Compare Decibel Insight vs GSX Solutions vs Revulytics Usage Intelligence

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Software Description:

Decibel Insight is customer experience analytics, trusted by marketers and web analysts in more than 50 countries worldwide.

Its advanced session replay, heatmap and form analytics software perfectly complements traditional web analytics, exposing the behaviour behind website metrics and making it easy to see how to boost overall performance.

Forensically examine what your visitors see, where they scroll, what they click and why they convert; understand what to do next to improve user experience and smooth the conversion journey. Fast, reliable, and totally secure, Decibel Insight is the smart choice for customer experience analytics.

Software Description:

GSX Solutions provides out-of-the box monitoring to ensure your applications are performing the way they should, all around the world, whether they’re on-premises, hybrid, or in the cloud.

Our products sit on a virtual machine or any laptop to automatically discover, display and troubleshoot the health of an organization’s Unified Communications environments. The new GSX Gizmo is a powerful web-based dashboard that gives the IT team the information they need, at the time they need it.

Support includes Office 365, Exchange, SharePoint, Skype for Business, Active Directory, ADFS, Azure AD Connect, Microsoft SQL Server, Windows Server, Cisco IronPort, BlackBerry and IBM Applications.

GSX Robot Users are nimble and agile mini-engines that can be deployed in multiple locations to run scans and report back to the GSX Gizmo from around the world. They constantly check applications’ performance, simulate end-user scenarios, and diagnose network latency.

GSX dramatically reduces user complaints by constantly monitoring the performance of the applications, providing pinpoint alerts that allow administrators to address emerging issues before they impact the business.

GSX Gizmo supports a wide range of Unified Communications applications as well as any network, identity management, security, operating system, database, or infrastructure issues that could impact the applications themselves. Please check monitoring capabilities here: http://www.gsx.com/beyond-unified-communications.

The roadmap includes support for many other applications, including MDM and enterprise applications.
GSX Gizmo works in conjunction with the GSX Monitor and GSX Robot Users. Altogether, GSX provides top-of-the-line monitoring solutions that simplify on-premises and cloud unified communications solutions for organizations worldwide.

Software Description:

The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use.

Get started in 30 minutes with SDK integration and out-of-the-box reporting, instantly see usage trends and user behavior.

ReachOutTM in-app messaging delivers contextually relevant messages such as: product announcements, offers, how to tips, or prompts to upgrade; based on targeting you define, such as feature usage, geography, version or license status.

Who Uses This Software?
- Organization: Software producers developing installed/desktop software.
- Stakeholders: Product Managers, Software Developers and Marketers who need metrics.
- Install Base: Hundreds to 10s of millions.

Features:

  • Analytics
  • Data Visualization

Features:

  • External Integrations
  • Notifications
  • Data Export
  • Multi-User

Features:

  • Analytics
  • Dashboard
  • Multi-User
  • Notifications
  • API
  • Data Export
  • Data Visualization
  • Project Management
  • Customer Management
  • Conversion Tracking
  • External Integrations

Summary:

  • Conversion Funnels

  • Visitor Session Replay

  • Dynamic Heatmaps

  • Form Analytics

  • Advanced Segmentation

  • Error Reporting

Summary:

  • One unified web dashboard

  • Advanced filtering and sorting capabilities

  • Advanced troubleshooting UI capabilities

  • Advanced graph capabilities for a better understanding of every situations

  • Made for any kind of screen - touchscreen compatibilities

Summary:

  • In-application direct to desktop messaging.

  • Event tracking and feature usage to identify most popular features.

  • Charts customer adoption, engagement, and attrition at every stage and product release.

  • Gain visibility into what trial users are doing after they download your software.

  • Exception tracking with stack trace provides a comprehensive view to accelerate fixes.

  • Data API merges usage data with third-party applications for a powerful advanced analytics.

  • Custom reporting surfaces usage analytics, segmentation information, and custom event data.

  • Track which version of your software users are running (filtered down to the specific build).

  • Analyze the distribution of users by the language settings of their Operating System.

  • Extract hardware product statistics instantly from all active product instances globally.

FAQs:

    No FAQs associated with this application.

FAQs:

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, there is extensive helpdesk documentation as well as a full demo product with sample data that users can explore.

  • Does this service offer an API?
  • Yes, It supports integration with third party systems like your CRM or Business Intelligence platform, through web reporting APIs or embedded HTML widgets.

  • What is this service generally used for?
  • Analyzing how your users are engaging with your software. Software usage analytics gives you powerful insight to make data-driven product decisions, leverage in-application messaging to convert trial users, and evaluate churn to better retain customers.

  • What platforms does this service support? (e.g. native mobile apps)
  • Installed software applications built on:
    Windows, Mac & Linux

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes, by default 30 dashboard users with granular permissions.

  • What are some applications this service is commonly used in tandem with?
  • Installation Programs, Package Management Systems, License Management Software, Software Compliance Analytics

  • Does this service integrate with any other apps?
  • Yes, there is an integration with Survey Monkey to allow users to run customer feedback and other surveys through their Survey Monkey account and deliver them direct to application users' desktops.

  • Who are the main user groups of this service?
  • Product Managers, Software Developers and Marketing Professionals who produce installed software applications.

Publisher:

Founded:
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Based in:
London
Employees:
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Likes:
118
Followers:
3.08k

Publisher:

Founded:
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Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
81
Followers:

Other:

Who uses Decibel Insight
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses GSX Solutions
  • Freelance
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Revulytics Usage Intelligence
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Regional Restrictions:
No restrictions.
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