Compare DataKnowl vs MaestroQA vs Freshdesk

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Software Description:

DataKnowl is an online cloud-based omni-channel platform designed for optimization and automation of Customer Service and Engagement.

DataKnowl platform combines human-based support tools (DataKnowl Contact) with intelligent self-service powered by artificial intelligence (V-Agent and V-Voice).

DataKnowl Contact easily connects your business with your customers on all channels. Revolutionize the way you engage with them on a channel of their preference. With Contact: you can manage phone calls thanks to a scalable Interaction Center feature; you can manage, reply and track a request thanks to the complete ticket system; engage live with a customer thanks to the live chat feature as well.

V-Agent is an intelligent, conversational, AI-powered, omnichannel solution for the automation of next-generation Customer Service. V-Agents are chatbots always available 24 hours a day, 7 days a week on the web, mobile and messaging platforms to ensure that your customers are always assisted.

V-Voice is the evolution of IVR, a conversational agent for the voice channel, that can help your human agents and provide your customers with a superlative self-service. The V-Voice virtual agent makes it possible to optimize and/or automate interaction with users and customers on the voice channel.

V-Voice allows you to reduce operating costs, offer services 24h/24h, and increase customer satisfaction.

Software Description:

Maestro is customer service quality assurance software. Identify issues, coach agents, and measure impact. Whether it's CSAT, resolution time, or more, we will drive the metrics behind your team.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

  • Dashboard
  • Chat
  • Call Tracking
  • Customer Management
  • Contact Management
  • Email Integration

Features:

  • Dashboard
  • Multi-User
  • Data Import
  • Data Export
  • External Integrations

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Summary:

  • Optimization and Automation of Customer Service and Engagement

Summary:

  • Customer Service for Quality Assurance

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    No FAQs associated with this application.

FAQs:

    What platforms does this service support?
  • Salesforce Service Cloud, Zendesk, Desk, Kustomer, Intercom, Freshdesk.

  • What is this service generally used for?
  • Creating or improving a teams quality assurance or coaching processes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Who are the main user groups of this service?
  • Teams that use cloud-based support software or CRMs and want to improve their quality assurance program or drive key metrics like CSAT, NPS or more.

  • Does this service integrate with any other apps?
  • Salesforce Service Cloud, Zendesk, Desk, Kustomer, Intercom, Freshdesk, Slack, Snowflake, BigQuery, Redshift, Looker, Tableau.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, as a team that serves customer service teams, we take pride in our support.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce Service Cloud, Zendesk, Desk, Kustomer, Intercom, Freshdesk, Slack, Snowflake, BigQuery, Redshift, Looker, Tableau.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
Followers:
940

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
69.9k
Followers:
19.6k

Other:

Who uses DataKnowl
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Italian
Regional Restrictions:
No restrictions.

Other:

Who uses MaestroQA
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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