Compare Customericare vs Helprace vs Gnatta

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Crozscore:

60%
what is this?
35%
interest falling

Crozscore:

81%
what is this?
78%
44%
interest rising

Crozscore:

81%
what is this?
87%
32%
no significant changes
Customericare screenshot view 1 more Helprace screenshot view 2 more Gnatta screenshot view 2 more

Software Description:

Customericare lets you add a chat window to your website without any coding knowledge.

See who is browsing your website in real time, invite them to have a chat with you and start building a relationship with potential customers.

The main advantage of our live chat is that it allows your customer to text or video chat with you without leaving your website or installing any additional plugin. Talking to customers should be easy and that's exactly what we are aiming for!

Software Description:

Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:

1) Prioritize ideas, questions and praise (and act on them)

2) Provide instant answers using Helprace search and self-service

3) Solve every customer issue using a simple help desk ticketing system.

Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.

Software Description:

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

Features:

Features:

  • 360 Degree Feedback
  • Analytics
  • API
  • Feedback Management
  • Notifications
  • Email Integration
  • Billing/Invoicing
  • Customer Management
  • Social-Media Integration

Features:

  • Customer Management
  • Email Integration
  • Social-Media Integration

Summary:

  • A text, audio and video chat window right on your website

  • Real time monitoring of your website visitors

Summary:

  • Online Community and Feedback Widget

  • Knowledge Base for Self-Service

  • Help Desk / Ticketing System

Summary:

    No key features associated with this application.

Pricing:

  • Credit card required: N/A
  • Full access for all - £99 per concurrent user per month.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
Wroclaw
Employees:
11-50
Likes:
Followers:
1k

Publisher:

Founded:
2011
Based in:
Tampa
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2014
Based in:
London
Employees:
11-50
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Gnatta
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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