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About Customericare

Customericare lets you add a chat window to your website without any coding knowledge.

See who is browsing your website in real time, invite them to have a chat with you and start building a relationship with potential customers.

The main advantage of our live chat is that it allows your customer to text or video chat with you without leaving your website or installing any additional plugin. Talking to customers should be easy and that's exactly what we are aiming for!

About Salesforce Service Cloud

Grow your business, not your support queue.

Salesforce Service Cloud is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Salesforce Service Cloud allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Salesforce Service Cloud, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • A text, audio and video chat window right on your website

  • Real time monitoring of your website visitors

Summary

  • Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

  • Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

  • Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

  • Help customers to help themselves with a self-service site built through Desk.com

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
Wroclaw
Employees:
11-50
Likes:
Followers:
903

Vendor Information

Founded:
-
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:
0

Other

Regional Restrictions:
No restrictions.

Other

Who uses Salesforce Service Cloud
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.
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