Compare Customer.io vs Second CRM vs Cliently

Software Description:

Customer.io is a technology company changing the way businesses interact with their customers.

We allow you to send emails to people based on how they use your app.

We track user behavior, and use techniques pioneered by Google to identify the "needle in a haystack" in big sets of data. We then send emails and track how they influence user behavior.

Software Description:

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.

Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.

Software Description:

Cliently is a lead generation and sales automation tool:

• find leads from a curated database of over 150 million business people and decision makers;
• monitor your prospects' business critical events on social media;
• use our hyper-personalized workflows to send video messages, physical postcards, emails, and tweets to prospects.

Features:

• Chat
• Customer Management
• Email Integration
• Social-Media Integration

Features:

Features:

• Social-Media Integration
• Scheduling
• Dashboard
• Calendar Management
• Google Apps Integration
• Lead Management
• Marketing Automation
• Email Integration
• External Integrations
• Data Export
• Contact Management
• Data Import

Summary:

• Create segments from any data.

• Send the right messages at the right time.

• Customer.io captures on-site and in-app behavior to build profiles of every single sign up.

• See how people are using your app. You'll have a view of activity for every person in the system.

Summary:

• Lead Management: Consolidate leads from various social media websites and compare their effectiveness and complete insight into your lead-generation efforts.

• Contact Management: Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.

• Marketing Automation: Discover where prospects are getting stuck in your sales funnel, calculate your cost per lead, and tie closed deals back to the original campaign.

• Reporting & Analytic: Explore any combination of data, get answers instantly, and share with your team.

• Customer Support: Insight through every case, from every customer, every time and informing them with regular alerts and updates about their contract renewals.

• Sales Management: Generate quotes, sales order and invoices with relevant customer data in PDF format and email it to customers directly.

Summary:

• Find your next client from over 150 million key professionals worldwide.

• Engage your prospects with automated sales workflows: emails, video messages, even physical gifts.

• Monitor your top prospects' business critical events, and pitch to them at the right time.

Pricing:

• Starting from: $24.00/month
• Credit card required: No

• Starting from $24/user/month
  
  Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts. Though you need to pay for minimum six months and if you don’t intend to renew, you’ll not be billed again. Second CRM also offer payment discount if you choose to pay for a year in advance.

FAQs:

No FAQs associated with this application.

FAQs:

Who are the main user groups of this service?

• Small to mid-market businesses, typically having number of employees between 11-99.

What is this service generally used for?

• Manage Sales & Marketing, Customer Support and Business Operations

What platforms does this service support?

• Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.

What are some applications this service is commonly used in tandem with?

• Email, Calendaring, Email Marketing, SMS gateway, Account / ERP software, integration with landing pages, etc

Does this service integrate with any other apps?

• Yes. Google Apps (Gmail, Calendar, Contacts, Documents), Mailchimp, MYOB, SQL Account, SMS, etc

Does this service offer an API?

• Second CRM offers two-way REST based web APIs to integrate with third-party applications.

Does this service offer multi-user capability (e.g. teams)?

• Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.

Does this service offer guides, tutorials and or customer support?

• Second CRM offer: Support Portal (user manual, video tutorials, faq), Online Live Support, Email and Phone Support.

FAQs:

What is this service generally used for?

• We found that our most successful customers use Cliently for:

  • daily lead generation;
  • lead enrichment: especially as we combine traditional B2B data sources with data from social media;
  • sales automation: scheduling emails, sending video messages embedded in emails, even sending postcards to prospects - all while being able to set waiting times in between touchpoints, start/stop rules, and getting tracking information (email open, email read, etc.).
  • sales-as-a-service: especially for entrepreneurs who do not want to rapidly scale their sales team, we've leveraged our team of sales experts and cold called, qualified prospects, and written emails and call scripts on our customers' behalf.
What platforms does this service support?

• Cliently is a web app, meaning it can be easily accessed straight from your browser. It's also designed responsively, so you can use it just as well from your mobile device's browser.

What are some applications this service is commonly used in tandem with?

• Cliently integrates with:
  * Twitter: you can follow/unfollow/retweet prospects directly from the app;
  * Gmail: from where your emails will be sent;
  * Other Email applications;
  * Salesforce: for customers who want to leverage our curated B2B database while also continuing to use Salesforce CRM and other applications;
  * Other CRMsl
  * Scheduling apps like Calendly;

Who are the main user groups of this service?

• We help small-to-midsize enterprises who are looking for a scalable end-to-end sales solution that can help them directly grow their businesses.

  We've worked with:
  * professional firms looking to find new clients;
  * marketing agencies looking to create a targeted B2B funnel;
  * entrepreneurs who needed a sales-as-a-service external team;
  * enterprises looking to offer their teams a complete tool (lead generation, lead enrichment, CRM, and sales automation) without sacrificing on functionality, reporting capabilities, or flexibility.

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other:

• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App