Customer.io is a technology company changing the way businesses interact with their customers.
We allow you to send emails to people based on how they use your app.
We track user behavior, and use techniques pioneered by Google to identify the "needle in a haystack" in big sets of data. We then send emails and track how they influence user behavior.
About Second CRM
Second CRM offers a common technology platform, covering sales, customer service and operations, for small to medium businesses, to implement data driven standard processes that improve productivity and help businesses scale.
Along with the generic automation software that serves majority of small to medium businesses, Second CRM for Industries, offer preconfigured Second CRM solutions, helping customers to immediately benefit from the proven best practices, with enterprise level support.
About Cliently
Cliently is a lead generation and sales automation tool:
find leads from a curated database of over 150 million business people and decision makers;
monitor your prospects' business critical events on social media;
use our hyper-personalized workflows to send video messages, physical postcards, emails, and tweets to prospects.
Features
A/B Testing
API
Audience Targeting
Brand Management
Calendar Management
Contact Management
Contact Sharing
Conversion Tracking
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Third-Party Plugins/Add-Ons
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Features
A/B Testing
API
Audience Targeting
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Referral Tracking
Scheduling
Social-Media Integration
Third-Party Plugins/Add-Ons
Travel Management
Call Recording
Call Tracking
Call Disposition
Softphone
Sales Motivator
Click-to-Dial
Summary
Create segments from any data.
Send the right messages at the right time.
Customer.io captures on-site and in-app behavior to build profiles of every single sign up.
See how people are using your app. You'll have a view of activity for every person in the system.
Summary
Data driven Standard Process: We promote business automation and data driven approach to manage any business looking to scale. Implementing standard business processes with automated workflows, and escalating any anomalies with real-time dashboards and KPI’s are MUST for a predictable business growth and scaling up.
Always there for Customers: We offer multiple support options via email, phone, skype or even Whatsapp, whatever customers prefer, as long as they are using our products. Multiple implementation and support packages are available to meet the needs of every business.
No Big Bang Approach: We encourage businesses to start with basic automation and then slowly add advanced features as they scale. This way businesses don’t have to fork out a big amount upfront, without seeing any tangible returns and also it helps in smoother transition for employees.
Asian Products: We develop all our products keeping in mind local regulations and the needs of Asian SME businesses. From supporting all Asian languages, currencies and taxation, offer billing in local currencies, to having customer support guys speak local language, goes a long way to establish ourselves as the first choice among Asian businesses.
Summary
Find your next client from over 150 million key professionals worldwide.
Engage your prospects with automated sales workflows: emails, video messages, even physical gifts.
Monitor your top prospects' business critical events, and pitch to them at the right time.
Pricing
Starting from: $10.00/month
Credit card required: No
Starting from $10/user/month
Get started with the very basic automation features and then slowly add more advanced features like sales force automation and customer service, as you become ready to scale.No Setup Fee. Monthly fee includes user licence, hosting, technical support, daily backups, bug fixes, updates and online video training.
SECOND CRM FOUNDATION
$10.00
1 user(s) / month
Included in plan:
Customer Database
Plan and Track Customer interactions
Calendaring and Reminders
Tasks Management (Kanban)
Send Email and SMS
Manage Multiple Email Accounts
Employee database
User directory & Messaging
HR Policy documents
Leaves Management
Claims Management
Passport and Visa expiry alerts
Meetings Management
Document Management
Company Announcement and Message Board
Manage Expenses and Office Bills
Track Payments (Claims and Bills)
Reports, Charts and Custom Dashboards
SALES
$36.00
1 user(s) / month
Included in plan:
Capture leads from email, website and social media
Append your Leads info with powerful data enrichment
Customer selfservice portal for creating and tracking service requests
Manage service contracts with expiry alerts
Track customer requests (tickets) with escalation
Email automation - auto response, ticket creation and assignment
Manage FAQ's and Knowledge base
Design and execute customer survey (CSAT, NPS)
Generate service reports and charts
Custom dashboards and widgets
Schedule sending reports via email
Pricing
Cliently Leads
$79.00
1 user(s) / month
Included in plan:
100 Premium Leads or Postcards
Send Unlimited Emails
Send Unlimited Video Messages
Create Unlimited Flows
Import/Export Lead Lists
Built-in CRM functionality
Cliently Teams
$279.00
5 user(s) / month
Included in plan:
400 Premium Leads or Postcards
Send Unlimited Emails
Send Unlimited Video Messages
Import/Export Lead Lists
Built-in CRM functionality
FAQs
No FAQs associated with this application.
FAQs
Does this service offer guides, tutorials and or customer support?
Second CRM offers Customer support via Phone, WhatsApp and Email. And provides an online customer support Portal that includes user manual, video tutorials, faq, Online Live chat
Small sized single location companies to large regional enterprises, across multiple industries and geographies.
What is this service generally used for?
Manage Sales & Marketing, Customer Support and Business Operations
What platforms does this service support?
Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.
What are some applications this service is commonly used in tandem with?
Second CRM offers two-way REST based web APIs to integrate with third-party applications.
Does this service offer multi-user capability (e.g. teams)?
Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.
FAQs
What is this service generally used for?
We found that our most successful customers use Cliently for:
daily lead generation;
lead enrichment: especially as we combine traditional B2B data sources with data from social media;
sales automation: scheduling emails, sending video messages embedded in emails, even sending postcards to prospects - all while being able to set waiting times in between touchpoints, start/stop rules, and getting tracking information (email open, email read, etc.).
sales-as-a-service: especially for entrepreneurs who do not want to rapidly scale their sales team, we've leveraged our team of sales experts and cold called, qualified prospects, and written emails and call scripts on our customers' behalf.
What platforms does this service support?
Cliently is a web app, meaning it can be easily accessed straight from your browser. It's also designed responsively, so you can use it just as well from your mobile device's browser.
What are some applications this service is commonly used in tandem with?
Cliently integrates with:
* Twitter: you can follow/unfollow/retweet prospects directly from the app;
* Gmail: from where your emails will be sent;
* Other Email applications;
* Salesforce: for customers who want to leverage our curated B2B database while also continuing to use Salesforce CRM and other applications;
* Other CRMsl
* Scheduling apps like Calendly;
Who are the main user groups of this service?
We help small-to-midsize enterprises who are looking for a scalable end-to-end sales solution that can help them directly grow their businesses.
We've worked with:
* professional firms looking to find new clients;
* marketing agencies looking to create a targeted B2B funnel;
* entrepreneurs who needed a sales-as-a-service external team;
* enterprises looking to offer their teams a complete tool (lead generation, lead enrichment, CRM, and sales automation) without sacrificing on functionality, reporting capabilities, or flexibility.
view 5 more
view 3 more
