Compare Custify vs Chat.io vs UserReport

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Crozscore:

34%
what is this?
12%
interest falling

Crozscore:

81%
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86%
29%
interest rising

Crozscore:

82%
what is this?
74%
38%
interest rising
Custify screenshot Chat.io screenshot view 5 more UserReport screenshot view 3 more

Software Description:

Executing Customer Success well and reducing churn in recurring revenue businesses is one of the most important things for business owners to focus on. We provide a Customer Success Solution tailored for SaaS businesses.

Custify lets you monitor and proactively manage your customers in real-time and gives you the ability to drive increased contract value for your existing customers. It also enables your customer success team to intervene at the right time with the right message so your clients receive valuable help when most needed.

Custify gathers data automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. Make customer success management fun again and allow your agents spend most of their valuable time with clients.

Software Description:

Chat.io is a multichannel communication platform and support system designed to interact with website visitors through live chat, offline messaging and Messenger. This results in better customer support and has the potential to increase your revenue.

From answering support queries to onboarding new customers, chat.io can be used to facilitate every aspect of running a business.  It provides your browsing customers the chance to not only get further information about your products and services, but also a one-on-one experience that isn't available for all companies.

Chat.io provides your customers with instant access to support and sales teams regardless of the channel they are using - website, email, SMS or social media platforms, like Facebook or Twitter.

Launch your 14-day free trial. No credit card, no commitments.

Software Description:

UserReport is based on two simple tools – a survey and a feedback forum. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are looking for – and how they think you can improve.

Free and easy to use
Installing the survey is quick and simple. Create an account, add your website and put the code snippet on your website – then sit back and watch results tick in!

Demographics
There’s no limit to what UserReport can tell you about your users. How old they are, if they have children – if they like dogs or cats. Ask away!

Net Promoter Score
NPS tells you how much users like you and what they think you can do better. With UserReport your NPS can also be broken down on demographics!

Google Analytics integration
Google Analytics tells you what users are doing on your website. UserReport tells you who they are and what they want. Join the two for valuable user insights!

Features:

  • API
  • Data Export
  • Multi-User
  • Lead Management
  • Click-to-Dial
  • Customer Management
  • Dashboard

Features:

  • Dashboard
  • Notifications
  • External Integrations
  • Contact Management
  • Third-Party Plugins/Add-Ons
  • Chat
  • Customer Management
  • Lead Management
  • Multi-User
  • API

Features:

  • Email Integration
  • Analytics
  • Dashboard
  • Multi-User
  • Multi-Site
  • Data Visualization
  • API
  • Data Export
  • External Integrations

Summary:

    No key features associated with this application.

Summary:

  • Connect directly with your leads

  • Provide more personalized support

  • Contact customers via Messenger

  • Speed up the response time with AI-powered canned responses

  • Chat on the go with mobile apps for iOS and Android

  • Integrate with your workflow using an open API and webhooks

Summary:

  • User engagement tools, that help build better products.

  • UserReport is a set of flexible tools, that tell you who your users are, and what they want to achieve.

  • Running as an integrated part of your website or app, it enables you to have direct interaction with your users.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRMs, Customer Support Solutions.

  • Who are the main user groups of this service?
  • SaaS companies of any size.

  • What is this service generally used for?
  • Customer Success.

  • What platforms does this service support?
  • Web App / Software as a Service.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Chat.io has a support team that is available 24/7 via live chat, email, and phone.

  • Does this service offer multi-user capability (e.g. teams)?
  • There's no limitation as to the number of user accounts. Each user can have their own account.

  • What are some applications this service is commonly used in tandem with?
  • Chat.io can be integrated with the tools you already use, such as Messenger, allowing to support customers from your Facebook page.

  • What platforms does this service support?
  • Chat.io comes with a range of clean, powerful applications to chat with customers - web app, desktop, and mobile.

  • What is this service generally used for?
  • Chat.io's omnichannel platform is designed for covering the needs of both sales and customer service teams.

  • Who are the main user groups of this service?
  • Hosting, retail, travel, government, manufacturing, education, finance – any industry can benefit from chat.io's communication platform.

  • Does this service offer an API?
  • With its open API and developer tools, chat.io enables easy integration with third party services.

  • Does this service integrate with any other apps?
  • Chat.io

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
26
Followers:
20

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses Custify
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Chat.io
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses UserReport
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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