Compare Custify vs Mopinion vs MaritzCX

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Crozscore:

51%
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12%
interest falling

Crozscore:

82%
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100%
39%
interest rising

Crozscore:

80%
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50%
37%
no significant changes
Custify screenshot Mopinion screenshot view 5 more MaritzCX screenshot view 3 more

Software Description:

Executing Customer Success well and reducing churn in recurring revenue businesses is one of the most important things for business owners to focus on. We provide a Customer Success Solution tailored for SaaS businesses.

Custify lets you monitor and proactively manage your customers in real-time and gives you the ability to drive increased contract value for your existing customers. It also enables your customer success team to intervene at the right time with the right message so your clients receive valuable help when most needed.

Custify gathers data automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. Make customer success management fun again and allow your agents spend most of their valuable time with clients.

Software Description:

User feedback software for websites and mobile apps.

Fully understand why your users do what they do. With Mopinion you can easily collect and analyze user feedback on your website and mobile apps. Drive strategy, improve online channels and empower digital teams with faster and better decision making based on the Voice of the Customer.

Our user feedback product at a glance:

  • Collect user feedback: Capture feedback in real-time with our intuitive feedback forms and advanced triggering rules.

  • Visualize and analyze: Comprehensive visualization and analysis of open text and scores. Explore the story behind your feedback data.

  • Improve and engage: Discuss feedback with your team, assign automated exports, create reports and enable proactive communication.

Software Description:

Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. MaritzCX is taking aim at just this problem providing the platform that captures millions of survey records.

This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The MaritzCX Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time.

Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.

Features:

  • API
  • Data Export
  • Multi-User
  • Lead Management
  • Click-to-Dial
  • Customer Management
  • Dashboard

Features:

  • A/B Testing
  • Template Designer
  • Net Promoter Score
  • Order management
  • Analytics
  • Email Integration
  • Marketing Automation
  • Customer Management
  • Softphone
  • Dashboard
  • Scheduling
  • Calendar Management
  • Notifications
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Contact Management
  • External Integrations
  • API
  • Data Export
  • Data Import
  • Data Visualization

Features:

  • Analytics
  • Net Promoter Score
  • Customer Management
  • External Integrations
  • Notifications
  • Data Import
  • API
  • Data Export
  • Template Designer
  • Forecasting
  • Data Visualization
  • Dashboard

Summary:

    No key features associated with this application.

Summary:

  • Collect online feedback and turn it into useful insights Feedback analytics software for websites and mobile apps

Summary:

  • Surveys & Data Collection

  • Text Analysis

  • Dashboards & Reporting

  • CX Strategy & Design

  • Vertical Expertise

  • Mistery Shopping

  • Predictive Analytics

  • Social CX

  • Advance Analytics

  • Customer Email Summaries

Starter

$89.00
1 user(s) / month
Included in plan:
  • 1 Feedback Report, 5 Charts/per Report, 1 Domain, 3 Feedback Reports

Growth

$229.00
10 user(s) / month
Included in plan:
  • 1 Feedback Report, 9 Charts/per Reports, 1 Domain

Turbo Growth

$579.00
10 user(s) / month
Included in plan:
  • 3 Feedback Reports, 12 Charts/per Reports, 3 Domains, 10 Users

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRMs, Customer Support Solutions.

  • Who are the main user groups of this service?
  • SaaS companies of any size.

  • What is this service generally used for?
  • Customer Success.

  • What platforms does this service support?
  • Web App / Software as a Service.

FAQs:

    Who are the main user groups of this service?
  • Start-ups, SME's and multinational enterprises that provide online services or sales via their online channels.

    Many organizations choose Mopinion because they want more than just a feedback collection or survey tool; they want to make sense of feedback data with the most innovative and flexible feedback analysis software on the market.

    A snap of market leaders who trust Mopinion:

    Ahold, AXA Belgium, BMW, de Bijenkorf, Daily Mail, Decathlon, Efteling, Greetz, Halfords, HEMA, Kia, KPN, TomTom, TUI, and more...

  • What is this service generally used for?
  • To collect feedback from your websites or mobile apps with fully customizable dashboards and analytics reports and to improve the online user experience by collaborating your digital marketing, sales and service teams.

  • Does this service offer multi-user capability (e.g. teams)?
  • Mopinion makes it possible to deliver a great digital experience by systematically engaging everyone: your customers, your team, and your leadership.

    With proactive email alerts, we notify you anything important as possible. The feedback flow goes through your company, making sure it's delivered from point A to point B. Track actions, write notes, set reminders and visualize progress. We make it possible for you and your team to act on the feedback you receive.

  • Does this service offer an API?
  • Mopinion offers data API with a detailed guide on how to access the data related to your customer's feedback. Mopinion is a real-time onsite user feedback system for analysis of customer experience of your web applications.

  • Does this service integrate with any other apps?
  • Mopinion makes it possible to integrate your Project Management tools. E.g. to import tasks for your team members can directly go into apps like Trello, Asana, or Slack.

  • Does this service offer guides, tutorials and or customer support?
  • Mopinion offers service in many ways. Including customer support, guides, and other useful resources.

FAQs:

    Who are the main user groups of this service?
  • Main users of MaritzCX are large and very large enterprise companies.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Phone Support, Email Support, Knowledge Base.

  • What is this service generally used for?
  • This service is generally used for customer experience management.

  • What platforms does this service support?
  • MaritzCX is a web-based platform with Android and iOS native apps offered.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
912
Followers:
2.27k

Publisher:

Founded:
-
Based in:
South Jordan
Employees:
51-200
Likes:
Followers:

Other:

Who uses Custify
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Mopinion
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Chinese, Dutch, English, Spanish, French, German
Regional Restrictions:
No restrictions.

Other:

Who uses MaritzCX
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German
Regional Restrictions:
No restrictions.
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