Compare Cugic vs Freshchat vs LivePerson

Cugic Customer Chat (5)	Freshchat Instant Messaging & Chat (34)	LivePerson Instant Messaging & Chat (107)
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Crozscore: 42% what is this? User Happiness 92% Press Buzz 18% User Trend interest falling	Crozscore: 79% what is this? User Happiness 96% Press Buzz 23% User Trend no significant changes	Crozscore: 56% what is this? User Happiness 50% Press Buzz 47% User Trend no significant changes
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Software Description: Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand. The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.	Software Description: Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers. In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing: Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.	Software Description: Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.
Features: File Sharing Customer Management External Integrations Dashboard Contact Management Batch Permissions & Access Multi-User Chat Notifications Lead Management	Features: Chat Marketing Automation History/Version Control Multi-User Notifications File Sharing File Transfer Lead Management Customer Management Dashboard Lead Scoring Batch Permissions & Access Audience Targeting Contact Management Referral Tracking Third-Party Plugins/Add-Ons	Features: Data Visualization Audience Targeting A/B Testing Multi-App Multi-Site Data Export External Integrations Document Comparison History/Version Control Multi-User Lead Management Marketing Automation Dashboard Customer Management Google Apps Integration Notifications File Sharing File Transfer API Analytics Chat
Summary: No key features associated with this application.	Summary: Free live chat software Real time engagement software for websites Live chat software from Freshdesk Proactive chat for websites Live chat for small teams Live chat for startups Live chat tool for increased sales Live chat software for customer support Live chat software for more leads from website Live chat software for engagement and sales	Summary: Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities. Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results. KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money. Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.
Lite Free Included in plan: 1 Agent Account 30-day Chat History Embedded Chat Window 1 Concurrent Chat Professional $10.00 1 user(s) / month Included in plan: Unlimited Chats Unlimited Agent Accounts Department Wise Categorization Unlimited Chat History Pop-up or Embedded Chat Window Basic Chat Customization Enterprise $18.00 1 user(s) / month Included in plan: Unlimited Chats API Integration Unlimited Agent Accounts Unlimited Chat History Pop-up or Embedded Chat Window Basic Chat Customization Basic Chat Stats Enterprise Plus $37.00 1 user(s) / month Included in plan: Real-Time Monitoring Unlimited Chat History Unlimited Chats Custom Logo In Chat Window Widget Unbranding Agent Activity Unlimited Agent Accounts Pop-up or Embedded Chat Window Visitors Tracking Up to 1000 Agent Reports Data Security	Blossom $15.00 1 user(s) / month Included in plan: Targeted Messages Mobile Friendly Line Visitor Activity Unlimited Chat History Live Visitor Activity Customisable Widget Interactive Widget Sprout Free Included in plan: CRM Integration Free upto 3 agents Visitor Profiles
FAQs: Who are the main user groups of this service? Individuals, Lean Teams, Established Businesses, Industry Leaders Does this service offer guides, tutorials and or customer support? Yes What platforms does this service support? Web & Mobile Apps Does this service offer multi-user capability (e.g. teams)? Yes Does this service integrate with any other apps? Social Integration Available	FAQs: What are some applications this service is commonly used in tandem with? CRM, 3rd Party Plugins What is this service generally used for? Live Chat with the Website Visitors Does this service offer an API? No What platforms does this service support? All Mobile and WebApp Platforms Does this service offer guides, tutorials and or customer support? Yes Does this service offer multi-user capability (e.g. teams)? Yes Does this service integrate with any other apps? Yes Who are the main user groups of this service? SMBs, SMEs, Startups, E-Commerce Websites.	FAQs: Who are the main user groups of this service? LivePerson provides chat and messaging service to businesses of all sizes. Does this service offer guides, tutorials and or customer support? LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services. Does this service offer an API? Yes we are an open platform and provide an API. What is this service generally used for? It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales. What platforms does this service support? Web-based service. Mobile version is available for Android and iOS.
Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: Followers: 790	Publisher: Founded: 1995 Based in: New York Employees: 1001-5000 Likes: Followers:
Other: Who uses Cugic Personal Freelance Startups Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, Arabic, Chinese, French, German, Spanish, Urdu Regional Restrictions: No restrictions.	Other: Who uses Freshchat Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other: Who uses LivePerson Personal SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English Regional Restrictions: No restrictions.