Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.
The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.
Software Description
Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.
Software Description
Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.
In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:
Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.
Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.
Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.
Features
File Sharing
Customer Management
External Integrations
Dashboard
Contact Management
Batch Permissions & Access
Multi-User
Chat
Notifications
Lead Management
Features
Data Visualization
Audience Targeting
A/B Testing
Multi-App
Multi-Site
Data Export
External Integrations
Document Comparison
History/Version Control
Multi-User
Lead Management
Marketing Automation
Dashboard
Customer Management
Google Apps Integration
Notifications
File Sharing
File Transfer
API
Analytics
Chat
Features
Chat
Marketing Automation
History/Version Control
Multi-User
Notifications
File Sharing
File Transfer
Lead Management
Customer Management
Dashboard
Lead Scoring
Batch Permissions & Access
Audience Targeting
Contact Management
Referral Tracking
Third-Party Plugins/Add-Ons
Summary
No key features associated with this application.
Summary
Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.
Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.
KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.
Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.
Summary
Free live chat software
Real time engagement software for websites
Live chat software from Freshdesk
Proactive chat for websites
Live chat for small teams
Live chat for startups
Live chat tool for increased sales
Live chat software for customer support
Live chat software for more leads from website
Live chat software for engagement and sales
Lite
Free
Included in plan:
1 Agent Account
30-day Chat History
Embedded Chat Window
1 Concurrent Chat
Professional
$10.00
1 user(s) / month
Included in plan:
Unlimited Chats
Unlimited Agent Accounts
Department Wise Categorization
Unlimited Chat History
Pop-up or Embedded Chat Window
Basic Chat Customization
Enterprise
$18.00
1 user(s) / month
Included in plan:
Unlimited Chats
API Integration
Unlimited Agent Accounts
Unlimited Chat History
Pop-up or Embedded Chat Window
Basic Chat Customization
Basic Chat Stats
Enterprise Plus
$37.00
1 user(s) / month
Included in plan:
Real-Time Monitoring
Unlimited Chat History
Unlimited Chats
Custom Logo In Chat Window
Widget Unbranding
Agent Activity
Unlimited Agent Accounts
Pop-up or Embedded Chat Window
Visitors Tracking Up to 1000
Agent Reports
Data Security
Blossom
$15.00
1 user(s) / month
Included in plan:
Targeted Messages
Mobile Friendly
Line Visitor Activity
Unlimited Chat History
Live Visitor Activity
Customisable Widget
Interactive Widget
Sprout
Free
Included in plan:
CRM Integration
Free upto 3 agents
Visitor Profiles
FAQs
Who are the main user groups of this service?
Individuals, Lean Teams, Established Businesses, Industry Leaders
Does this service offer guides, tutorials and or customer support?
Yes
What platforms does this service support?
Web & Mobile Apps
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service integrate with any other apps?
Social Integration Available
FAQs
Who are the main user groups of this service?
LivePerson provides chat and messaging service to businesses of all sizes.
Does this service offer guides, tutorials and or customer support?
LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.
Does this service offer an API?
Yes we are an open platform and provide an API.
What is this service generally used for?
It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.
What platforms does this service support?
Web-based service. Mobile version is available for Android and iOS.
FAQs
What are some applications this service is commonly used in tandem with?
CRM, 3rd Party Plugins
What is this service generally used for?
Live Chat with the Website Visitors
Does this service offer an API?
No
What platforms does this service support?
All Mobile and WebApp Platforms
Does this service offer guides, tutorials and or customer support?
Yes
Does this service offer multi-user capability (e.g. teams)?
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