Compare Cugic vs Freshchat vs LivePerson

Software Description:

Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.

The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

LivePerson is one of global leaders in intelligent online customer engagement.
One of the advantages of using their live chat support software is the ability to monitor and approach customers directly. If users can reach their customers while they are making critical buying decisions, they can turn pageviews into sales.
Operators can see full analytical data for every customer before engaging in a chat, so customers will get highly personalized help. This way, through their predictive intelligent targeting, LiveEngage helps brands understand site visitors’ intents.

Features:

• File Sharing
• Customer Management
• External Integrations
• Dashboard
• Contact Management
• Batch Permissions & Access
• Multi-User
• Chat
• Notifications
• Lead Management

Features:

• Chat
• Marketing Automation
• History/Version Control
• Multi-User
• Notifications
• File Sharing
• File Transfer
• Lead Management
• Customer Management
• Dashboard
• Lead Scoring
• Batch Permissions & Access
• Audience Targeting
• Contact Management
• Referral Tracking
• Third-Party Plugins/Add-Ons

Features:

• Analytics
• Chat

Summary:

No key features associated with this application.

Summary:

• Free live chat software

• Real time engagement software for websites

• Live chat software from Freshdesk

• Proactive chat for websites

• Live chat for small teams

• Live chat for startups

• Live chat tool for increased sales

• Live chat software for customer support

• Live chat software for more leads from website

• Live chat software for engagement and sales

Summary:

• Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

• Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

• KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

• LP Email: Designed for busy customer service, help desk and sales departments, LP Email routes, tracks and delivers customer correspondence quickly and efficiently.

• Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Pricing:

• Credit card required: N/A

• Free: One log-in.
  Starting at $18/month: Multiple log-ins.

FAQs:

Who are the main user groups of this service?

• Individuals, Lean Teams, Established Businesses, Industry Leaders

Does this service offer guides, tutorials and or customer support?

• Yes

What platforms does this service support? (e.g. native mobile apps)

• Web & Mobile Apps

Does this service offer multi-user capability? (e.g. teams)

• Yes

Does this service integrate with any other apps?

• Social Integration Available

FAQs:

What are some applications this service is commonly used in tandem with?

• CRM, 3rd Party Plugins

What is this service generally used for?

• Live Chat with the Website Visitors

Does this service offer an API?

• No

What platforms does this service support? (e.g. native mobile apps)

• All Mobile and WebApp Platforms

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability? (e.g. teams)

• Yes

Does this service integrate with any other apps?

• Yes

Who are the main user groups of this service?

• SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

Who are the main user groups of this service?

• Main users of this service are: Enterprises of all sizes, Non Profits, Financial services.

What is this service generally used for?

• It is generally used for intelligent online customer engagement.

What platforms does this service support? (e.g. native mobile apps)

• Web-based service. Mobile version is available for Android and iOS.

Does this service integrate with any other apps?

• LivePerson integrates with Salesforce, Google Analytics and Facebook.

Does this service offer an API?

• They provide and API.

Does this service offer guides, tutorials and or customer support?

• LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Publisher:

Publisher:

Other:

• Personal
• Freelance
• Startups
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other: