Compare Cugic vs Kapture CRM vs Freshchat

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Crozscore:

70%
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92%
21%
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Crozscore:

79%
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79%
34%
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Crozscore:

88%
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97%
24%
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Cugic screenshot Kapture CRM screenshot view 4 more Freshchat screenshot view 5 more

Software Description:

Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.

The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.

Software Description:

Kapture CRM software is one of the best CRM software platforms which runs the manual business into the smooth transmission.

This software is fully customizable according to your business requirements and can be integrated on mobile devices (mobile CRM app).

Kapture CRM is a kind of cloud-based CRM software that will automate, easy flow of your business processes.

This platform helps clients in the following industries like health care, real estate, hospitality, FMCG (fast moving consumer goods), education, banking, media, retail, and pharmaceutical.

Kapture CRM helps businesses who rely on sales, marketing, customer service, mobile CRM, operational CRM software, and having a history of payments and collections. Kapture also provides 30 days free trial CRM.

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Features:

  • File Sharing
  • Customer Management
  • External Integrations
  • Dashboard
  • Contact Management
  • Batch Permissions & Access
  • Multi-User
  • Chat
  • Notifications
  • Lead Management

Features:

  • Inventory Tracking
  • Supplier Management
  • Multi-User
  • Task Scheduling/Tracking
  • Lead Management
  • Calendar Management
  • Customer Management
  • Scheduling
  • Dashboard
  • Call Tracking
  • Project Management
  • Marketing Automation
  • Notifications
  • API
  • Email Integration
  • Data Export
  • File Transfer
  • Data Import
  • 2-Factor Authentication
  • Contact Sharing
  • Contact Management
  • External Integrations
  • File Sharing

Features:

  • Chat
  • Marketing Automation
  • History/Version Control
  • Multi-User
  • Notifications
  • File Sharing
  • File Transfer
  • Lead Management
  • Customer Management
  • Dashboard
  • Lead Scoring
  • Batch Permissions & Access
  • Audience Targeting
  • Contact Management
  • Referral Tracking
  • Third-Party Plugins/Add-Ons

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Lite

Free
Included in plan:
  • 1 Agent Account
  • 30-day Chat History
  • Embedded Chat Window
  • 1 Concurrent Chat

Professional

$10.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • Unlimited Agent Accounts
  • Department Wise Categorization
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization

Enterprise

$18.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • API Integration
  • Unlimited Agent Accounts
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization
  • Basic Chat Stats

Enterprise Plus

$37.00
1 user(s) / month
Included in plan:
  • Real-Time Monitoring
  • Unlimited Chat History
  • Unlimited Chats
  • Custom Logo In Chat Window
  • Widget Unbranding
  • Agent Activity
  • Unlimited Agent Accounts
  • Pop-up or Embedded Chat Window
  • Visitors Tracking Up to 1000
  • Agent Reports
  • Data Security

Gold

$10.87
1 user(s) / month
Included in plan:
  • 1 GB data storage per users

Platinum

$20.19
1 user(s) / month
Included in plan:
  • 2 GB data storage per users

Enterprise

$35.74
1 user(s) / month
Included in plan:
  • Unlimited Storage per users

Blossom

$15.00
1 user(s) / month
Included in plan:
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free
Included in plan:
  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

FAQs:

    Who are the main user groups of this service?
  • Individuals, Lean Teams, Established Businesses, Industry Leaders

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • Web & Mobile Apps

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Social Integration Available

FAQs:

    What platforms does this service support?
  • Our service supports mobile devices via our Kapture Mobile CRM app. We also support Customer Support software through our platform, Kapdesk.

  • Does this service integrate with any other apps?
  • Yes, this software is a cloud-based system and can be implemented according to your needs.

    It can also be integrated with social networking sites like Facebook and Twitter, among others.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, this offers multi-user capability.

  • Does this service offer an API?
  • Yes, this software offers an API.

  • Who are the main user groups of this service?
  • The main users are Manipal Hospitals, WildCraft, Big Basket, Byju's, Bahamas Paradise, Quikr, Appolo Hospitals, Transasia etc..

  • What are some applications this service is commonly used in tandem with?
  • This CRM software application is totally customizable and it depends on the what type of business you are running. This software can be used in mobile, live chat support, voice support, call recording software, social media integration, and so on.

  • What is this service generally used for?
  • Our CRM software is generally used for FMCG (fast moving consumer goods) and in the eCommerce, healthcare, hotels, real estate, education, banking, media, retail, pharmaceutical, customer service, and tourism industries.

    It helps to generate real-time reports of your business.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, this software includes customer support software called Kapdesk.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
132

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses Cugic
  • Personal
  • Freelance
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, German, English, French, Spanish, Chinese, Urdu
Regional Restrictions:
No restrictions.

Other:

Who uses Kapture CRM
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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