Compare Cugic vs bpm'online service vs EmployeeConnect

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Crozscore:

70%
what is this?
92%
21%
interest falling

Crozscore:

84%
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100%
42%
interest rising

Crozscore:

78%
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33%
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Software Description:

Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.

The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.

Software Description:

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe

Software Description:

Build a Better Workplace - EmployeeConnect is an integrated cloud-based HR software that helps you through every step of the employee lifecycle including:

  • Recruitment
  • Onboarding
  • Training
  • Performance Management
  • Safety
  • Remuneration
  • Succession Planning

With a range of reports, dashboards, and analytics available you are empowered to make better, data-driven decisions faster.

From just ten to several thousand employees, EmployeeConnect has been designed to scale as you grow.

We give you all the tools you need to create your own HR. No coding knowledge required.

With built-in flexibility, EmployeeConnect lets you create and customise your own form and reports. So you can streamline any business process easily.
And with one-click integration available with major accounting & payroll software, you can get started within minutes.

EmployeeConnect offers you the HR software, services, and support you need to succeed.

All in one place.

Features:

  • File Sharing
  • Customer Management
  • External Integrations
  • Dashboard
  • Contact Management
  • Batch Permissions & Access
  • Multi-User
  • Chat
  • Notifications
  • Lead Management

Features:

  • Project Management
  • Inventory Tracking
  • Supplier Management
  • Scheduling
  • Calendar Management
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Lead Management
  • Lead Scoring
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Contact Management
  • API
  • Email Integration
  • Contact Sharing

Features:

  • 360 Degree Feedback
  • Application Tracking
  • Data Visualization
  • Timesheets
  • Data Import
  • Data Export
  • Feedback Management
  • Employee Onboarding
  • Employee Database
  • Dashboard
  • Onboarding
  • Multi-User
  • Vacation Calendar
  • Calendar Management
  • External Integrations
  • Attendance Tracking
  • Notifications
  • Travel Management
  • Password & Access Management
  • Video Courses

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Lite

Free
Included in plan:
  • 1 Agent Account
  • 30-day Chat History
  • Embedded Chat Window
  • 1 Concurrent Chat

Professional

$10.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • Unlimited Agent Accounts
  • Department Wise Categorization
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization

Enterprise

$18.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • API Integration
  • Unlimited Agent Accounts
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization
  • Basic Chat Stats

Enterprise Plus

$37.00
1 user(s) / month
Included in plan:
  • Real-Time Monitoring
  • Unlimited Chat History
  • Unlimited Chats
  • Custom Logo In Chat Window
  • Widget Unbranding
  • Agent Activity
  • Unlimited Agent Accounts
  • Pop-up or Embedded Chat Window
  • Visitors Tracking Up to 1000
  • Agent Reports
  • Data Security

service enterprise

$50.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

$35.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

Pricing:

  • Starting from: $6.00/month
  • Credit card required: N/A
  • *All pricing is in AUD.

Kiosk

Free
Included in plan:
  • SaaS
  • Integrated Workflow
  • Core HR
  • Employee Self Service
  • Leave Management
  • Payslips
  • Payroll Integration

Cirrus

$6.00
1 user(s) / month
Included in plan:
  • SaaS
  • Integrated Workflow
  • Core HR
  • Organisational Chart
  • Onboarding
  • Recruitment
  • Learning
  • Performance
  • Remuneration
  • Safety
  • Recognition
  • Reporting
  • Workflow Editor
  • Toolkit

Pro

$10.00
1 user(s) / month
Included in plan:
  • SaaS or In-house
  • Integrated Workflow
  • SSO
  • Core HR
  • Organisational Chart
  • Onboarding
  • Recruitment
  • Development
  • Performance
  • Remuneration
  • Succession
  • Safety
  • Recognition
  • Reporting
  • Analytics
  • Workflow Editor
  • Toolkit
  • Multilingual
  • Customisations

Enterprise


1 user(s) / month
Included in plan:
  • SaaS or In-House
  • Integrated Workflow
  • SSO
  • Core HR
  • Organisational Chart
  • Onboarding
  • Recruitment
  • Learning
  • Performance
  • Remuneration
  • Safety
  • Reporting
  • Analytics
  • Workflow Editor
  • Developers Toolkit
  • Multilingual
  • Customisations
  • API

FAQs:

    Who are the main user groups of this service?
  • Individuals, Lean Teams, Established Businesses, Industry Leaders

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • Web & Mobile Apps

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Social Integration Available

FAQs:

    What is this service generally used for?
  • Leverage built-in processes

    Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
    Manage omnichannel communications

    Personalize communications with your clients using bpm’online service.

    Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

    Engaging interface that users love

    Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

  • Does this service offer multi-user capability (e.g. teams)?
  • Software offers multi-user capability.

  • What are some applications this service is commonly used in tandem with?
  • Twitter,
    Facebook,
    Google Contacts and Calendars,
    LDAP,
    IMAP,
    MS Exchange,
    Google Maps,
    OpenStreetMap,
    MailChimp / Mandrill

  • Does this service offer guides, tutorials and or customer support?
  • Support:

    Phone support
    Knowledge base
    Customer success management
    Academy
    Community
    ITIL/ITSM

  • Does this service offer an API?
  • Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

  • Who are the main user groups of this service?
  • Enterprises
    Mid-size companies
    Startups
    Small companies

  • What platforms does this service support?
  • Platforms: Android, iOS, Mac, Windows, Web-based.

FAQs:

    What is this service generally used for?
  • EmployeeConnect is a complete human resources solutions that can replace many applications. It allows you to seamlessly integrate all of your HR data.

  • Does this service offer guides, tutorials and or customer support?
  • We provide a Knowledge Base that contains supportive articles. Support is also available in-app and over the phone.

  • What platforms does this service support?
  • Web-based.

  • Who are the main user groups of this service?
  • EmployeeConnect can be used by both small businesses and large organisations alike: from 10 up to 30,000 employees and over.

  • What are some applications this service is commonly used in tandem with?
  • PowerBI

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can create different user-levels and teams.

  • Does this service integrate with any other apps?
  • Supported Seek job board integration. Automatically post job offers online. One-click integration with major payroll and accounting software including: Quickbooks, KeyPay, Xero, MYOB and many others.

  • Does this service offer an API?
  • Yes.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
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Employees:
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Likes:
14.2k
Followers:
2.87k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Cugic
  • Personal
  • Freelance
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Spanish, French, German, English, Chinese, Urdu
Regional Restrictions:
No restrictions.

Other:

Who uses bpm'online service
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Spanish, French, German, Italian, Polish, Turkish, Portuguese, Russian, Hebrew
Regional Restrictions:
No restrictions.

Other:

Who uses EmployeeConnect
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Thai, Indonesian, Vietnamese, Chinese
Regional Restrictions:
No restrictions.
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