Compare Cugic vs SnapEngage vs Amium

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70%
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92%
21%
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Crozscore:

93%
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95%
48%
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Cugic screenshot SnapEngage screenshot view 4 more Amium screenshot

Software Description:

Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.

The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.

Software Description:

This service gives its users abilities to automatically invite their visitors to chat, so they don’t have to waste time monitoring unresponsive chats. Agents can focus on only those visitors who want to talk. They can also customize everything! The chat window, agent photos, Help-Chat, and Contact-buttons.
SnapEngage can easily be installed on any website and seamlessly integrates with your CRM or Help Desk, the perfect solution for enterprising companies of any size.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.

Software Description:

Amium turns every file into a conversation thread and activity feed. Use Amium's built in Microsoft Office Online integration to create, edit, and co-author documents. Files are synced and shared so you can work on them together and in real-time. Changes show up immediately in the conversation thread, and will also sync to your device. Amium saves full version history for your files, as well as the discussion. So everyone has the latest version, and you'll always know how you got there.

Features:

  • File Sharing
  • Customer Management
  • External Integrations
  • Dashboard
  • Contact Management
  • Batch Permissions & Access
  • Multi-User
  • Chat
  • Notifications
  • Lead Management

Features:

  • Analytics
  • Audience Targeting
  • Chat
  • Scheduling

Features:

  • External Integrations
  • Document Comparison
  • File Transfer
  • File Sharing
  • Notifications
  • Multi-User
  • Project Management
  • Chat
  • History/Version Control
  • 2-Factor Authentication

Summary:

    No key features associated with this application.

Summary:

  • SMS Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

  • File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

  • Advanced Chat Portal: Their easy and powerful interface gives agents the abilities and information they need.

  • Proactive Invitations: SnapEngage automatically invites visitors to chat.

  • Agent Picture: Agent portraits create a more personal engagement experience for visitors.

  • Simple Offline Form: Visitors can leave a simple message for agents, to address later.

Summary:

  • Team collaboration tool to help you work better, together.

  • Create, co-edit, and share any file!

  • Automatically track versions of all your files so everyone is on the same page.

  • Amium turns every file into a conversation thread and activity feed.

  • Files are synced to your computer and shared so you can work on them together and in real-time.

Lite

Free
Included in plan:
  • 1 Agent Account
  • 30-day Chat History
  • Embedded Chat Window
  • 1 Concurrent Chat

Professional

$10.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • Unlimited Agent Accounts
  • Department Wise Categorization
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization

Enterprise

$18.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • API Integration
  • Unlimited Agent Accounts
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization
  • Basic Chat Stats

Enterprise Plus

$37.00
1 user(s) / month
Included in plan:
  • Real-Time Monitoring
  • Unlimited Chat History
  • Unlimited Chats
  • Custom Logo In Chat Window
  • Widget Unbranding
  • Agent Activity
  • Unlimited Agent Accounts
  • Pop-up or Embedded Chat Window
  • Visitors Tracking Up to 1000
  • Agent Reports
  • Data Security

Pricing:

  • Credit card required: N/A
  • Business: $60 USD / month for 4 agents,
    Plus: $140 USD / month for 8 agents,
    Premier: $420 USD / month for 16 agents,
    15 day trial for any pricing plan.

Teams

Free
Included in plan:
  • Unlimited Users
  • 2GB Storage/Team
  • 10 Integrations
  • 14 days of file version history
  • Microsoft Office Online Integration
  • iOS, Android, Win, Mac and Linux clients

Business

$10.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • 100GB Storage/User
  • Search All Messages
  • Unlimited Integrations
  • Unlimited file version history
  • Microsoft Office Online Integration
  • iOS, Android, Win, Mac and Linux clients
  • Priority Support
  • SAML

FAQs:

    Who are the main user groups of this service?
  • Individuals, Lean Teams, Established Businesses, Industry Leaders

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • Web & Mobile Apps

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Social Integration Available

FAQs:

    Who are the main user groups of this service?
  • It is used by sales and support teams in companies of all sizes.

  • What is this service generally used for?
  • SnapEngage is used as a live chat support to sales teams.

  • What platforms does this service support?
  • It is web-based application, and works on Windows and Mac. Mobile Web App Works with iPhone and Android.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with Zendesk, Desk.com, and Freshdesk.

  • Does this service integrate with any other apps?
  • SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; BatchBook; Desk.com; UserVoice; Zendesk; and more.

  • Does this service offer an API?
  • An API is available.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transfered from one agent to another via the web interface or their command syntax.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Live chat, email and FAQ.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
132

Publisher:

Founded:
2008
Based in:
Boulder
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Cugic
  • Personal
  • Freelance
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, German, French, Spanish, English, Chinese, Urdu
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Amium
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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