Compare Crowdoscope vs Nicereply vs Jotform

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Crozscore:

56%
what is this?
21%
interest falling

Crozscore:

87%
what is this?
85%
40%
interest rising

Crozscore:

86%
what is this?
80%
59%
interest rising
Crowdoscope screenshot view 5 more Nicereply screenshot view 3 more Jotform screenshot view 5 more

Software Description:

Crowdoscope is an interactive survey and discussion tool for obtaining the collective intelligence of small or large groups of people. It is a self-organizing visual environment that can support an unlimited number of participants and where all comments receive equal attention. Crowdoscope provides a feedback mechanism that gives people the opportunity to interact in an open forum. Participants have the ability to be heard, receive ratings, and get individual feedback. This process of rating provides the best, community-validated comments, enabling them to move forward quickly. Crowdoscope is already being deployed in companies such as Unilever, Penguin Random House, and Deloitte.

Software Description:

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Software Description:

Jotform is a web-based platform for building forms to collect data online. It offers 10,000+ templates that make it easy for users to create, publish, and share web forms.

Built forms can be used for online surveys, to get contact information, to make registrations, collect applications, and similar. All forms can be personalized, depending on the purpose. There is no previous coding knowledge required, due to easy-to-use drag and drop tool.

This suite is a great choice for small businesses, as well as for public administration and non-profits. Thanks to its branding features, Jotform also enables organizations to create payment forms, and generate leads.

Features:

  • Employee Engagement
  • Feedback Management
  • 360 Degree Feedback
  • Scheduling
  • Template Designer
  • Analytics
  • Dashboard
  • Notifications
  • Marketing Automation
  • Multi-User
  • Contact Management
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization

Features:

  • Dashboard
  • Scheduling
  • Notifications
  • Multi-User
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization
  • Net Promoter Score
  • Analytics

Features:

  • Scheduling
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Marketing Automation
  • Email Integration
  • API
  • External Integrations

Summary:

    No key features associated with this application.

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary:

  • Online Form Designer

  • Drag-and-Drop Customization

  • Editable, pre-made Templates and Themes

  • Image/Logo Upload

  • Automated Storage and Organization of Submissions

  • Branding

  • Online/Offline Collaboration

  • Reporting

  • Synced Changes on the go

  • More than 1000 Integrations

Free

Free
Included in plan:
  • Up to 3 Crowdoscopes
  • 50 Participants per Crowdoscope
  • Generate reports in PPT and Excel

Basic

$659.00
1 user(s) / month
Included in plan:
  • Up to 20 Crowdoscopes
  • 250 Participants per Crowdoscope
  • Real-time analysis and reporting
  • Generate reports in PPT and Excel

Pro

$2,596.05
1 user(s) / month
Included in plan:
  • Unlimited Crowdoscopes
  • 500 Participants per Crowdoscope
  • Real-time analysis and reporting
  • Generate reports in PPT and Excel
  • Add Additional questions
  • Create individual links
  • Add your logo
  • Custom Crowdoscope URL
  • Upload demographic data
  • Download raw data

Enterprise


1 user(s) / month
Included in plan:
  • Unlimited Crowdoscopes
  • Unlimited Participants
  • Real-time analysis and reporting
  • Generate reports in PPT and Excel
  • Add Additional questions
  • Create individual links
  • Add your logo
  • Custom Crowdoscope URL
  • Upload demographic data
  • Download raw data
  • Multiple administrators and roles
  • Dedicated account manager
  • Customisation
  • Training and workshops
  • Managed projects and consultancy

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

Starter

Free
Included in plan:
  • 100 Monthly Submissions
  • SSL Secure Submissions
  • Receive 10 Payments
  • 100 MB Available Space
  • 5 Forms
  • 1,000 Monthly Form Views
  • 500 Total Submission Storage
  • Unlimited Reports, Fields per form

Bronze

$19.00
1 user(s) / month
Included in plan:
  • 1,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 10 GB Available Space
  • 25 Forms
  • 10,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports, Fields per form

Silver

$39.00
1 user(s) / month
Included in plan:
  • 10,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 100 GB Available Space
  • 100 Forms
  • 100,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports, Fields per form

Gold

$99.00
1 user(s) / month
Included in plan:
  • 100,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 1 TB Available Space
  • Unlimited Forms
  • 1,000,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports, Fields per form

FAQs:

    Who are the main user groups of this service?
  • Crowdoscope can be used by anyone with a research project. This could vary from an HR Director looking to improve employee engagement to a Ph.D. student conducting a piece of research. Crowdoscope is designed to be easy to use so that anyone can use it.

  • Does this service offer multi-user capability (e.g. teams)?
  • Enterprise Crowdoscope Licences offer multiple users with an Account Administrator who oversees the "team."

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all Crowdoscope Licences come with a manual, tutorial videos, and a helpdesk for administrators and participants. Enterprise licenses also come with personalized training sessions, an account administrator, and phone support.

  • Does this service offer an API?
  • No, unfortunately, Crowdoscope does not offer an API.

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs:

    Does this service integrate with any other apps?
  • Jotform offers a vast number of integrations. Among others, there are following apps: Dropbox, Salesforce, PayPal, Stripe, Square, Freshbooks, Google Drive, WebHooks, Zoho CRM, Authorize.Net, AWeber, Egnyte, MailChimp, Wordpress, Wrike, Campaign Monitor, Zapier, Constant Contact, SharpSpring, Pipeliner CRM, etc.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, User Guide, Knowledge Base, Online Support, Video Tutorials.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • Yes, Jotform offers API to connect forms with other applications.

  • Who are the main user groups of this service?
  • Main users of this service are small and medium-sized companies, non-profits, public administration.

  • What is this service generally used for?
  • Jotform is used for online forms building.

  • What are some applications this service is commonly used in tandem with?
  • It is mostly used in tandem with CRM, CMS, Analytics, and Data Management software.

  • What platforms does this service support?
  • This is web-based platform with Android and iOS apps.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
33k
Followers:
16.5k

Other:

Who uses Crowdoscope
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Jotform
  • Personal
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish, Chinese, Russian, Romanian, Catalan
Regional Restrictions:
No restrictions.
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