Compare Crowdoscope vs ForeSee vs Nicereply

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Crozscore:

56%
what is this?
21%
interest falling

Crozscore:

85%
what is this?
80%
42%
no significant changes

Crozscore:

87%
what is this?
85%
40%
interest rising
Crowdoscope screenshot view 5 more ForeSee screenshot view 4 more Nicereply screenshot view 3 more

Software Description:

Crowdoscope is an interactive survey and discussion tool for obtaining the collective intelligence of small or large groups of people. It is a self-organizing visual environment that can support an unlimited number of participants and where all comments receive equal attention. Crowdoscope provides a feedback mechanism that gives people the opportunity to interact in an open forum. Participants have the ability to be heard, receive ratings, and get individual feedback. This process of rating provides the best, community-validated comments, enabling them to move forward quickly. Crowdoscope is already being deployed in companies such as Unilever, Penguin Random House, and Deloitte.

Software Description:

ForeSee is a comprehensive CX intelligence solution that enables companies to gain the whole view of their customer journey, run CX with confidence, allow CX intelligence for all in the organization, and get expert strategy and analysis.

Users can make the most of ForeSee consolidated technology to handle all aspects of their customer experience intelligence from one single platform. It is not always easy to understand complete customer journey, especially in environments full of fragmented processes and systems. Users need a tool that would bring all pieces together, and ForeSee is taking aim at just this problem.

This platform offers the scientifically proven predictive model for CX measurement with the cause-and-effect framework, which predicts future behaviors based on current customers' attitudes. Users of the ForeSee suite also get 360-degree feedback and over 600 benchmark categories.

Software Description:

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Features:

  • Employee Engagement
  • Feedback Management
  • 360 Degree Feedback
  • Scheduling
  • Template Designer
  • Analytics
  • Dashboard
  • Notifications
  • Marketing Automation
  • Multi-User
  • Contact Management
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization

Features:

  • Analytics
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Data Export
  • Data Visualization
  • API
  • External Integrations

Features:

  • Dashboard
  • Scheduling
  • Notifications
  • Multi-User
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization
  • Net Promoter Score
  • Analytics

Summary:

    No key features associated with this application.

Summary:

  • CX Measurment

  • Feedback

  • Replay

  • Text Analytics

  • Case Management

  • Ratings & Reviews

  • Predictive Model

  • Priority Index

  • Benchmarks

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Free

Free
Included in plan:
  • Up to 3 Crowdoscopes
  • 50 Participants per Crowdoscope
  • Generate reports in PPT and Excel

Basic

$659.00
1 user(s) / month
Included in plan:
  • Up to 20 Crowdoscopes
  • 250 Participants per Crowdoscope
  • Real-time analysis and reporting
  • Generate reports in PPT and Excel

Pro

$2,596.05
1 user(s) / month
Included in plan:
  • Unlimited Crowdoscopes
  • 500 Participants per Crowdoscope
  • Real-time analysis and reporting
  • Generate reports in PPT and Excel
  • Add Additional questions
  • Create individual links
  • Add your logo
  • Custom Crowdoscope URL
  • Upload demographic data
  • Download raw data

Enterprise


1 user(s) / month
Included in plan:
  • Unlimited Crowdoscopes
  • Unlimited Participants
  • Real-time analysis and reporting
  • Generate reports in PPT and Excel
  • Add Additional questions
  • Create individual links
  • Add your logo
  • Custom Crowdoscope URL
  • Upload demographic data
  • Download raw data
  • Multiple administrators and roles
  • Dedicated account manager
  • Customisation
  • Training and workshops
  • Managed projects and consultancy

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

FAQs:

    Who are the main user groups of this service?
  • Crowdoscope can be used by anyone with a research project. This could vary from an HR Director looking to improve employee engagement to a Ph.D. student conducting a piece of research. Crowdoscope is designed to be easy to use so that anyone can use it.

  • Does this service offer multi-user capability (e.g. teams)?
  • Enterprise Crowdoscope Licences offer multiple users with an Account Administrator who oversees the "team."

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all Crowdoscope Licences come with a manual, tutorial videos, and a helpdesk for administrators and participants. Enterprise licenses also come with personalized training sessions, an account administrator, and phone support.

  • Does this service offer an API?
  • No, unfortunately, Crowdoscope does not offer an API.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: Webinars, Knowledge Base, Email Support.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with Adobe Marketing Cloud and Google Analytics.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service offer an API?
  • Yes, ForeSee offers JSON format API.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Yes, it integrate with multiple business apps.

  • What is this service generally used for?
  • This service is generally used for customer experience analytics.

  • Who are the main user groups of this service?
  • Main users of ForeSee are large brands and organizations — in retail, financial services, government, healthcare, consumer packaged goods.

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2001
Based in:
Ann Arbor
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:

Other:

Who uses Crowdoscope
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ForeSee
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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