The CrossEngage Customer Data and Prediction Platform collects and unifies first-party data from all sources. Hence, every marketer can determine relevant audiences through the unique power of predictive CRM and no-code modeling. With built-in audience management, campaigns can be targeted to the most valuable customers and data can be activated for engaging cross-channel customer journeys. A team of experts supports brands in realizing a customer-centric approach from onboarding to growth to ensure the success of every client. To meet rising consumers’ privacy and legal expectations, CrossEngage fulfills the highest security and privacy standards. The software vendor hosts all data in the European Union and works with renowned security and privacy experts.
With 70 employees in Berlin and Hamburg, CrossEngage serves industry-leading companies such as Deutsche Bahn, Peek & Cloppenburg, Porta, Scout24, and Shop Apotheke.
About SmartKarrot
SmartKarrot is a cloud solution for Customer Success & Account Management, allowing teams to manage Customer Growth (Expansion, Retention & Renewal) with a platform focus on Intelligence & Automation.
1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies.
2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently.
3. Our New Age Design with a PLG mindset allows for a great experience for users.
4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.
Features
360 Degree Feedback
API
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Data Visualization
Feedback Management
Google Apps Integration
Lead Management
Marketing Automation
Multi-App
Multi-User
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Database
Social Media Monitoring
Cloud Deployment
Migration to Cloud
Data Conversion
Software Integration
Customer Service
Health Management
Process Reporting
Workflow Management
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Social Media Monitoring
Sales Automation
Customer Service
Pipeline Management
Social Media Integration
Summary
Customer Data Management: Unify and manage all your first-party customer data in one place.
No-Code Predictive Modeling: Choose from our library of models or build your own custom models without code.
Cross-Channel Campaign Management: Visually create engaging and flexible user journeys.
Data Activation: Activate your customer data across all your marketing systems.
Enterprise Ready: All our solutions are secure and made to scale with your business growth.
Summary
Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies.
Our Intense focus on Automation & Playbooks allows our customers to scale efficiently.
Our New Age Design with a PLG mindset allows for a great experience for users.
Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.
FAQs
What are some applications this service is commonly used in tandem with?
CrossEngage integrates seamlessly with the totality of your existing infrastructure while simultaneously enabling you to explore new paths whenever you like. We integrate the leading solutions for all relevant CRM and marketing channels. Easily connect the data sources or output channels of your choice.
In addition, we already cover essential functions out of the box, such as email, onsite optimization, browser notifications, and the deep connection of our customer data and prediction platform.
Does this service offer guides, tutorials and or customer support?
Your enterprise is unique just like every customer relationship. We understand this. That’s why we provide a set of measures and services that are tailored to the needs of enterprises. From a secure and scaling infrastructure to personalized services, support, and training. Take advantage of our excellent customer support and skilled solutions team.
Does this service offer an API?
To integrate channel-specific solutions, we use APIs or webhooks through which our platform communicates with the appropriate tools.
Does this service integrate with any other apps?
CrossEngage sits on top of your existing infrastructure as an overarching instance, enabling orchestration of all connected data sources and tools. We integrate your existing infrastructure and ensure future agility by allowing you to easily integrate new tools and channels.
Who are the main user groups of this service?
Our customers include companies from various industries and with different business models. The spectrum ranges from e-commerce to mobility and travel to the insurance industry. They are all united by the desire to expand their customer relationships in order to grow profitably in the long term. Companies such as Deutsche Bahn, FOND OF, Peek & Cloppenburg, Scout 24 and Depot already rely on CrossEngage.
What is this service generally used for?
Our Customer Data and Prediction SaaS Platform is the right solution for you if you want to strengthen your customer loyalty, increase profitability, and win new customers more efficiently. Our solution offers all you need to get started with value-based customer engagement and beyond. From first-party customer data collection to no-code predictive modeling, audience building, and smart data activation: We’ve got you covered.
FAQs
What platforms does this service support?
Its a cloud-based SaaS application.
Does this service offer multi-user capability (e.g. teams)?
Yes, SmartKarrot comes with unlimited users.
What is this service generally used for?
Used by customer success & account management teams to predict churn, client retention, renewal management & revenue expansion.
Who are the main user groups of this service?
We work very well for organizations between 10 - 500 Million USD in revenue. Organizations should have a focus on Customer Success and Account Management with pre-established teams. We work best for organizations with primary focus on solving for Expansion (Upsell, Cross-Sell, Retention).
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