Compare CrazyCall vs Focal Review vs Versature

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Crozscore:

79%
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Crozscore:

55%
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Crozscore:

74%
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CrazyCall screenshot view 5 more Focal Review screenshot view 2 more Versature screenshot

Software Description:

CrazyCall is a cloud-based app that helps contact centers and sales teams boost performance of their outbound and inbound projects.

Easy to install, CrazyCall requires no download or technical skills. Start making and receiving calls directly in your browser within minutes of creating your account. With our automatic dialer you no longer need to dial numbers manually. You can also set rules to efficiently manage your outbound & inbound queue or reschedule calls automatically.

Save money while serving international markets with free minutes in every plan and competitive connection rates. CrazyCall also lets you choose phone numbers from over 60 countries, so you can always appear local to your leads and clients.

Add users to your account and easily monitor your team progress with live call listening and dashboards. Use call recordings to evaluate and enhance the quality of every conversation. Get up to speed on your project’s performance with real-time reports and optimize your strategy on the spot.

Expand and refine your contacts database with CrazyCall’s Click-to-Call add-on. Use it to add phone numbers to your list as you browse the web, make and receive calls and close every contact with a meaningful status.

Software Description:

Advanced compensation planning made easy.

Top-class. Configurable. Scalable. Intuitively easy. Configure based on what works best for your business with FocalReview®.

With multiple languages, currencies, pay options, powerful role-based capabilities, and deployment either on-premise or in the cloud, you’re sure to find the best option for you. With FocalReview®, your team can model, plan, and approve compensation/total pay procedures accurately, quickly, and consistently. Plus, you can easily integrate FocalReview® with other sources of standard HRIS data. FocalReview® gives you the ability to create a strong pay-for-performance culture based on objective, transparent processes that align rewards with performance.

FocalReview® includes:

Compensation Management: Balance merit, adjustments, lump sums, promotions, bonuses, and stocks with FocalReview®’s role-based, highly configurable Compensation Management module. Compensate in multiple languages, currencies, and pay periods – from hourly to annually and everywhere in between. With departmental and individual history displays, compensation comparisons between employees and against industry benchmarks, and a seamless user interface, FocalReview® is the ultimate in compensation management.

Performance Management: Performance reviews just got easier. Simplify your process so anyone can create customized individual, job code, or departmental performance forms in different roles and languages. Access individual employment and performance history, departmental ranking, update employment data, or take the entire process online, with unique department templates and custom objectives. Get performance ratings and comments at the press of a button, so you can weigh and assess your performance and talent.

Employee Portal: FocalReview® isn’t just for managers—it’s for everyone. With our highly configurable Employee Portal module and its intuitive dashboard, your workers can access past employee letters, statements, and Total Rewards information. Now your employees can participate and enrich the performance appraisal process with their input—no matter where they are or what language they speak.

Software Description:

Versature is disrupting the Canadian telecommunications industry with cloud-based business VoIP communication solutions. Trusted by clients and partners across the country, Versature is an award winning company that is raising the bar with high quality, cost-effective technology and Canadian-based support.

Founded in 2003, Versature has a business VoIP subscriber base that is growing at a rate of 55% year-over-year. Operating on the principles of Customer Success, Versature takes a client-centric approach to all aspects of the business.

Versature is a customer-centric organization dedicated to providing the highest quality cloud-based business phone solutions to Canadian customers. The most common phrase we hear from our customer base is “Versature, it just works.”

Doing business with Versature is easy and our customers can count on getting the highest level of support from ordering to onboarding and customer support.

Features
All Versature plans and packages come packed with tons of valuable standard and not-so-standard business phone features.

Business and Operational Features

  • Local Area Codes
  • Advanced Auto Attendant/Digital Receptionist
  • Toll-Free
  • Call Queues
  • Ring Groups
  • Custom On-Hold Music or Messaging
  • Voicemail, Voicemail-to-Email, Voicemail Transcription
  • Real-Time Analytics and Dashboards
  • Real-Time Analytics and Dashboards
  • Geo-Redundant Data Centres
  • Disaster Recovery

Call Control Features

  • Call Forwarding
  • Call Hold
  • 3-Way Call Conferencing
  • Call Park and Retrieve
  • Find Me, Follow Me
  • Simultaneous Ring
  • Call Transfer
  • Do Not Disturb
  • Call Pull
  • Call Return

Administration Features

  • Sonar, Self Service Portal
  • Transparent Invoices
  • Detailed Call History

System Integrations

  • Salesforce: record call details and activity notes into leads, tickets, and contacts at the click of a button + inbound call functionality and record matching
  • Slack: effectively monitor incoming calls to specific extensions, phone numbers, or call queues and collaborate
  • Klipfolio: Gain deeper business insights by mashing up call data with data from CRMs, web analytics, project management tools and more.
  • Google Chrome: click to dial any embedded phonenumber from any webpage accessed through your Google Chrome web browser plus get unique social caller ID details on inbound calls through screen pops
  • Open API: Versature provides an Open API for integrations with home-grown or off-the-shelf applications that your business may be using

EXTRAS

  • Call Recording, On-Demand Call Recording: add call recording functionality to specific extensions or groups of extensions for help in training, quality assurance, and compliance measures
  • Softphone Client for Mac, PC, Apple, or Android: take your Versature extension with you wherever you go with
  • Fax-to-Email, Fax-over-IP: get your faxes delivered to your email inbox for a unified communications experience

The Versature TRUST Initiative

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates regarding the Versature network. In an effort to maintain strong, trusted, and transparent customer and partner relations Versature has taken it upon themselves to offer proactive and up-to-the-minute notifications on service levels affecting their user base. Customers can subscribe to updates to receive live system status updates delivered straight to their inbox in order to monitor Versature service levels that may affect their organization.

Features:

  • Custom Data Forms
  • API
  • Softphone
  • Multi-User
  • Employee Engagement
  • Dashboard
  • Click-to-Dial
  • External Integrations
  • Customer Management
  • Notifications
  • Data Export
  • Data Import
  • Contact Management
  • Scheduling
  • Lead Management
  • Call Recording
  • Call Tracking
  • Call Disposition

Features:

  • Multi-Currency
  • Dashboard
  • Scheduling
  • Onboarding
  • Notifications
  • Multi-User
  • Employee Incentive Management
  • Employee Database
  • External Integrations
  • Employee Onboarding
  • Data Export
  • Data Import
  • Feedback Management
  • Budgeting
  • Data Visualization
  • 360 Degree Feedback

Features:

  • Softphone
  • Call Disposition
  • Call Tracking
  • Data Visualization
  • Notifications
  • Email Integration
  • Contact Management
  • External Integrations
  • Multi-User
  • API

Summary:

  • Analytics and KPIs

  • Fast setup

  • Agent panel

  • Cloud-based app

  • Dialer and matching

  • Integrations

  • Visual script creator

  • Campaign wizard

  • Personalized interface

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Plan B

$22.00
1 user(s) / month
Included in plan:
  • 500 free minutes to 123 countries
  • Unlimited number of projects
  • Free phone number
  • Free inbound calls

Plan A

$11.00
1 user(s) / month
Included in plan:
  • 200 free minutes to 123 countries
  • Free phone number
  • Free inbound calls

Plan C

$45.00
1 user(s) / month
Included in plan:
  • 1250 free minutes to 123 countries
  • Unlimited number of projects
  • Free phone number
  • Unlimited call recordings storage
  • Free inbound calls

Typical Pricing Plan

$20.00
1 user(s) / year
Included in plan:
  • Pricing is tailored to each individual client to ensure we can offer an unbeatable value for money product. There is typically a yearly license fee which is around $20 per employee per year and an initial setup cost in year one.

Essentials

$29.99
1 user(s) / month
Included in plan:
  • Free Phones
  • Free Local Calling
  • 2500 Toll-Free Minutes

Professional

$34.99
1 user(s) / month
Included in plan:
  • Free Phones
  • Unlimited Canada & U.S. Calling
  • Conference Bridge
  • 5,000 Toll-Free Minutes

Enterprise

$44.99
1 user(s) / month
Included in plan:
  • Free Phones
  • Unlimited Canada & U.S. Calling
  • Conference Bridge + 1000 Minutes

FAQs:

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • The software has the concept of Roles, where you can define multiple roles within the system and decide which users fall into which roles. You can fully define exactly what each role can do within the system - what access they have, what they can see/do. You can have unlimited number of users and they can be managed within the system. The system also handles Single Sign On to make managing the authentication side easier if clients already use that.

  • What are some applications this service is commonly used in tandem with?
  • The system will work well with any existing HR back office system the client has, such as Oracle, Peoplesoft etc. Very often clients find main stream vendors offerings in the compensation/total rewards management area are not very configurable or flexible. So they use our software as a plug-in or add-on to their existing HR / employee management system.

  • What platforms does this service support?
  • The system is cloud based, or can be hosted locally by the client if required. It needs nothing more than a web browser on the users machine in order to access and use the system. As it runs off a web browser it will also work on any machine, whether a windows / apple laptop or an android tablet etc.

  • What is this service generally used for?
  • The software is ideal for any company who needs the ability to manage employee's performance, appraisal and total rewards in an on-line cloud based system. It can handle nearly all aspects of employee management. You can set goals, targets for employee yearly appraisal's, you can undertake a regular performance review, setting ratings against employees, and awarding salary / bonus increases. The system can handle any type of bonus or award, including complex deferred payments, shares, equity, stock, lump cash bonus's etc. Its fully configurable to each clients individual requirements.

  • Who are the main user groups of this service?
  • The software is fully scale-able which means it is used by companies of 50 employees, right up to companies of 300,000 employees. The software is ideal for any company who needs the ability to manage employee`s performance, appraisal and total rewards in an on-line cloud based system. Typically our clients were using spreadsheets prior to our software and were finding it was becoming a very time consuming and difficult to manage process.

  • Does this service offer guides, tutorials and or customer support?
  • SpiraLinks customer support is very highly praised and regarded by our clients. In all the reviews clients give us they mention the outstanding level of support they receive. This is because SpiraLinks dont just offer a typical client support experience. We actually take the time to work very closely with each client and understand exactly what their business does, what they want and how they will be using the software. That way we are able to tailor the system to meet clients exact needs. By understanding exactly what they are trying to achieve we can use our 24 years experience in this sector to recommend exactly what they need to meet those requirements. Very often our engineers are able to suggest a better way of achieving the clients goal than the client first thought of!

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
1.25k
Followers:
804

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
234
Followers:
74

Publisher:

Founded:
-
Based in:
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Employees:
-
Likes:
309
Followers:

Other:

Who uses CrazyCall
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Focal Review
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Versature
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
French, English
Regional Restrictions:
Versature services businesses based out of Canada, however we can provide local U.S. phone numbers for regional presence.
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