Compare Corrigo vs Astea

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Crozscore:

63%
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56%
40%
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Crozscore:

32%
what is this?
60%
38%
interest falling
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Software Description:

Corrigo provides service management software, maintenance management software, service dispatch software and employee time tracking software solutions that deliver real-time visibility into and control of the quality and cost of building and field service operations.
Their founders recognized that property managers, facilities managers and building service providers lacked the maintenance management software necessary to succeed in a challenging and dynamic work environment. Demands include service request capture, service delivery and asset management, all conducted through a diverse workforce of mobile staff, subcontractors and vendors.

Software Description:

Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.

Features:

Features:

  • Customer Management
  • Dashboard
  • Inventory Tracking
  • Project Management
  • Scheduling

Summary:

  • Brand Strengthening: Corrigo protects its user's brand and the customer experience by optimizing uptime.

  • Real Time Vendor and Technician Scorecards: The entire process is instrumented and compares the performance of each work order so the Corrigo platform is constantly generating an automated ranking of the resources maintaining user's facilities and corporate image.

  • Fast & Easy Start Up: Corrigo drives the cost of managing facilities processes lower while making operations run more smoothly.

  • Ongoing Support: Corrigo’s Operations Center is staffed 24x7 with facilities process experts ready to support its users.

Summary:

  • Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.

  • Streamline Workflow: Provides improvements in streamlining processes and work order management.

  • Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.

  • Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.

  • Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).

FAQs:

    Who are the main user groups of this service?
  • Main users are property managers, facilities managers and building service providers.

  • What is this service generally used for?
  • It is mainly used as a service management software.

  • What platforms does this service support? (e.g. native mobile apps)
  • Because the Corrigo platform is a cloud based service hosted in redundant SAS 70 Type II certified hosting facilities, all its users need is a web browser or mobile device to get started.

  • Does this service offer guides, tutorials and or customer support?
  • They offer email and phone supports, as well as video tutorials.

FAQs:

    Who are the main user groups of this service?
  • Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.

  • What is this service generally used for?
  • It is mainly used for field service management.

  • What platforms does this service support? (e.g. native mobile apps)
  • It is web-based service, with mobile apps for Android and iPhone.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: Online Support, Phone Support, Case Studies, Webinars.

Publisher:

Founded:
1999
Based in:
Tualatin
Employees:
51-200
Likes:
123
Followers:
325

Publisher:

Founded:
-
Based in:
Horsham
Employees:
-
Likes:
173
Followers:
497

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

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